Summary
Overview
Work History
Education
Skills
Timeline
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Dana Davis

Fort Worth,TX

Summary

Experienced professional passionate about creating compelling content and driving engagement. Talented at crafting dynamic stories, informative articles and persuasive copy that resonate and inspires readers with strong graphic design skills.

Overview

36
36
years of professional experience

Work History

Contemporary and New Adult Romance Author

D.M. Davis, Author
12.2017 - Current
  • Built a loyal following through engaging author-reader interactions through my newsletter, reader group, and social media platforms
  • Developed captivating storylines and characters, resulting in increased book sales and positive reader feedback.
  • Overcame writer''s block with creative problem-solving techniques that led to breakthroughs in plot development or character creation.
  • Gathered inspiration from personal experiences or current events to create relatable and thought-provoking content.
  • Enhanced manuscript quality through meticulous editing, proofreading, and revising for clarity and readability.
  • Promoted published works through social media platforms, author website updates, and email newsletters.
  • Maintained informative social media to help further storylines and promote future events.
  • Promoted and marketed works through social media platforms.
  • Source media and create book covers, graphics, and marketing materials.
  • Manage content and communication with PA and Street Team.
  • Collaborate with editors and proofreaders to fine-tune manuscript for publication.
  • Manage all aspects of self-publishing from book inception, story creation and development, editing, creating book and media graghics, developing and implementing release strategy, running ads, maintaining website, managing social media platforms and content, collaboration with PR companies, and author newsletter swaps.

Project Manager

Sabre, Inc.
11.2000 - 12.2017
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
  • Provided detailed project status updates to stakeholders and executive management.
  • Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.

Operations Specialist/Business System Analyst

Sabre, Inc.
07.1993 - 11.2000
  • Collected, arranged, and input information into database system.
  • Continuously sought opportunities for professional development in order to remain knowledgeable about industry best practices.
  • Developed comprehensive documentation to support end-users and facilitate future enhancements.
  • Trained business personnel in use of systems.
  • Assessed business requirements to create focused solutions.
  • Identified needed business improvements and determined appropriate systems required to implement solutions.
  • Facilitated communication between technical and non-technical team members, ensuring project alignment across all parties involved.
  • Created and maintained standard operating procedures governing system functions and features.
  • Improved business processes by analyzing system requirements and implementing effective solutions.
  • Collected, defined and analyzed business requirements.
  • Collaborated with stakeholders to gather essential requirements, ensuring successful project outcomes.
  • Analyzed user feedback to identify areas requiring improvement, prioritizing enhancements based on impact potential.

Customer Service Representative

American Airlines
01.1989 - 07.1993
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Provided primary customer support to internal and external customers.

Reservations Agent

American Airlines
07.1988 - 01.1989
  • Managed high call volume with exceptional attention to detail, resulting in fewer booking errors and cancellations.
  • Developed strong relationships with travel agents and corporate clients, leading to increased referral business and repeat bookings.
  • Provided customers with information about availability and pricing.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Processed payments securely while adhering to strict confidentiality guidelines regarding personal financial information.
  • Utilized advanced reservation software systems effectively to manage bookings, track availability, and update guest records accurately.
  • Provided outstanding customer service by addressing client inquiries and resolving issues professionally and courteously.
  • Resolved various issues and discrepancies for customers.

Education

Computer Programming

Tarrant County College District
Fort Worth, TX

Business

Texas Tech University
Lubbock, TX

High School Diploma -

Lake Highlands High School
Dallas, TX

Skills

  • World-building
  • Grammar Expertise
  • Creative Writing
  • Genre Knowledge
  • Character Development
  • Originality
  • Dialogue Creation
  • Plot Structuring
  • Publishing Industry Understanding
  • Social Media Promotion
  • Content Development
  • Technical Documentation
  • Formatting
  • Print media

Timeline

Contemporary and New Adult Romance Author

D.M. Davis, Author
12.2017 - Current

Project Manager

Sabre, Inc.
11.2000 - 12.2017

Operations Specialist/Business System Analyst

Sabre, Inc.
07.1993 - 11.2000

Customer Service Representative

American Airlines
01.1989 - 07.1993

Reservations Agent

American Airlines
07.1988 - 01.1989

Computer Programming

Tarrant County College District

Business

Texas Tech University

High School Diploma -

Lake Highlands High School

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Dana Davis