Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dana Dearing

Lufkin

Summary

Dynamic operations manager with a proven track record at FedEx Ground, excelling in workflow optimization and team leadership. Enhanced productivity through strategic process improvements and effective staff training. Skilled in performance monitoring and inventory management, fostering a culture of continuous improvement and achieving significant operational efficiencies.

Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

13
13
years of professional experience

Work History

Special Assignments -Peak Operations Manager

Fed Ex Ground
12.2024 - Current
  • Streamlined operational workflows to enhance efficiency and reduce delays.
  • Developed and implemented process improvements, resulting in increased productivity.
  • Trained and mentored team members on best practices and operational standards.
  • Analyzed performance metrics to identify areas for improvement and implement solutions.
  • Oversaw daily operations, ensuring compliance with company policies and procedures.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Analyzed and reported on key performance metrics to senior management.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.

Package Handler Trainer

Fedex Ground
11.2021 - Current
  • Assisted in training new package handlers on safety protocols and operational procedures.
  • Demonstrated proper use of packaging equipment and tools to ensure efficient workflows.
  • Supported team members in learning best practices for package sorting and handling.
  • Observed and provided feedback to trainees on performance and adherence to safety guidelines.
  • Collaborated with experienced trainers to develop instructional materials for new hires.
  • Participated in daily safety briefings to enhance awareness of workplace hazards and preventive measures.
  • Facilitated hands-on training sessions to ensure all package handlers understood proper techniques and equipment usage.
  • Adapted training techniques based on individual learning styles to improve retention of information.
  • Collaborated with management to address specific skill gaps and tailor training programs accordingly.
  • Maintained organized training records to track trainee progress and competencies achieved.
  • Mentored new hires in the role of package handler, fostering a supportive learning environment for their professional growth.
  • Complied with safety, health, and environmental regulations as prescribed by law.
  • Collaborated with team members to achieve daily goals and meet company objectives.
  • Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
  • Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
  • Loaded and unloaded items from production line.
  • Loaded items onto conveyor belts and pallets.
  • Placed items into bags, boxes or other containers.
  • Sealed containers and packages with glue, tape or other materials.
  • Weighed packaged items to calculate total weight.
  • Secured items for storage or shipment.

Business Owner

The Free Sisters' Diner
06.2022 - 08.2025
  • Developed and implemented operational processes to enhance efficiency and service quality.
  • Managed vendor relationships and negotiated contracts to optimize supply chain operations.
  • Conducted market analysis to identify growth opportunities and inform strategic decision-making.
  • Oversaw financial management, including budgeting and expense tracking, ensuring fiscal responsibility.
  • Trained and mentored staff on best practices in customer service and operational procedures.
  • Enhanced product offerings based on customer feedback, increasing client satisfaction rates.
  • Utilized inventory management systems to maintain optimal stock levels and reduce waste.
  • Established marketing strategies that increased brand awareness and drove customer engagement initiatives.
  • Established strong customer relationships through excellent communication and attentive service.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
  • Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
  • Trained and motivated employees to perform daily business functions.
  • Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
  • Implemented efficient systems for inventory management, order processing, and shipping logistics.
  • Developed a high-performing team through effective recruitment, training, and performance management.
  • Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
  • Fostered an inclusive workplace culture that valued diversity, collaboration, and continuous learning.
  • Achieved significant cost savings by renegotiating service contracts without sacrificing quality or service levels.
  • Optimized supply chain management, ensuring timely delivery of products and minimizing inventory costs.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Interacted well with customers to build connections and nurture relationships.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

General Manager

Mom's Diner - X "home Of Mom's Monster"
08.2012 - 07.2021
  • Directed operational strategies to enhance efficiency and productivity across all departments.
  • Implemented performance metrics to assess team effectiveness and drive continuous improvement initiatives.
  • Oversaw financial management, including budgeting, forecasting, and cost control measures.
  • Led cross-functional teams in executing strategic projects aligned with company objectives.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Managed budget implementations, employee evaluations, and contract details.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
  • Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
  • Optimized supply chain logistics, ensuring timely delivery of products and significantly reducing transportation costs.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Education

High School Diploma -

Lufkin High School
Lufkin, TX
05-1989

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Operations monitoring
  • Decision-making
  • Employee relations and conflict resolution
  • Staff training
  • Staff management
  • Inventory management
  • Management
  • Performance monitoring
  • Customer relationship management
  • Goal setting
  • Inventory control
  • Schedule management
  • Performance management
  • Warehouse operations
  • Vendor sourcing
  • Supply chain distribution
  • Performance evaluations
  • Workflow optimization
  • Client relationships
  • Employee motivation
  • Policies and procedures implementation

Timeline

Special Assignments -Peak Operations Manager

Fed Ex Ground
12.2024 - Current

Business Owner

The Free Sisters' Diner
06.2022 - 08.2025

Package Handler Trainer

Fedex Ground
11.2021 - Current

General Manager

Mom's Diner - X "home Of Mom's Monster"
08.2012 - 07.2021

High School Diploma -

Lufkin High School

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