Dana Dee Lucero
Albuquerque,NM
Summary
With extensive work experience, confident in my ability to greatly contribute to the roles I am pursuing. This concise resume offers a clear understanding of my professional background, highlighting the value I bring to potential employers. By leveraging my expertise, I strive to make a positive impact and excel in sought-after positions.
Overview
34
34
years of professional experience
Work History
In Home Living Support and Home Health provider
Direct Therapy Services
12.2010 - 08.2024
- I participated in the Mi Via and DD Waiver as a caretaker for my handicapped son for many years
- Since my retirement 14.10 years ago, I took on his care as a full-time provider
- Over the last 4.5 years I was in many support situations from medical to surgical for my son who had Stage 4 Cancer
- During the time he was fighting cancer, I worked closely with a Home Health Nurse and at the end with Hospice Nurses
- I learned how to do many medical procedures including setting up and completion of TPN services
- I flushed portals, cleaned the surrounding areas and did the TPN process
- I also connected/disconnected his Sodium Chloride Saline when required during the week and cleaned and flushed the portals two times a day
- In addition, I learned to pack a wet and dry gauze therapy in his open wounds, which happened 2 times a day
- Additionally, I learned PT exercises that we did daily throughout the years
- I administered medications, tracked food intake, urine and bowel measurements
- In addition, I scheduled, transported, participated with Lonnie during medical appointments, and I ensured he was getting out of the house when he was feeling up to it
- When I was working, earlier in my career, he attended Day Hab facilities or spent time with family and I either transported him to and from the facility/family or scheduled his rides on the ABQ Handicapped Vans
- I took care of his needs, doctor appointments, food, outings and other requests he had
- In addition to the above statement, I maintained my agency training, did the required reporting, kept both DTS and Los Amigos (our Mi Via Agencies) informed of our situation and kept my son happy, motivated and open to trying things that were different
- Our family was on the Mi Via/DD Waiver for many years, and I was never written up for failure to do the required necessary items or failure to keep our Coordinator or staff informed and paperwork processed timely
Adjudicator and Supervisor
Disability Determination Services
06.2011 - 12.2014
- Prior to my retirement approximately 14.10 years ago, I worked as a Disability Determination Adjudicator and was promoted to Supervisor
- In this capacity, we processed applications for people applying for Disability Benefits through SSA
- It involved medical research, conversation with the claimant, decisions relative to additional medical information and the approval or denial of the benefit
- As a supervisor, I trained staff, verified their work, assisted with problems when the claimant or attorney called for updates
- Because of my skills relative to my ability to calm and work with agitated legal staff and consumers, I handled most of the problematic issues
- I learned their computer program, worked with our Supervisor and Director to ensure quality customer service, correct decisions relative to the applications and I provided support/assistance to my staff
Supervisor
New Mexico Department of Labor
01.2010 - 01.2012
- I was hired as a supervisor and worked with a team of front-line staff
- I assisted them with problematic issues relative to the computers, and upset claimants, who were unable to access their benefits or did not have the correct information
- I worked with my staff to ensure they were giving positive and correct information
- I gave computer registration sessions to applicants, who were applying for Unemployment Insurance
- I stepped in to assist staff when they were unable to complete the registration process, handled all cases where the participant was agitated
Vocational Rehab Counselor
Division of Vocational Rehabilitation
12.1998 - 12.2010
- I had a client caseload, was responsible for meeting with the claimant, addressing their needs, ordering additional medical services, if required, and developing a program that the claimant accepted and could be successful in achieving their goals
- I provided exemplary customer service, I dealt with all levels of disability and learned how to work successfully with some claimants that were significantly impaired
Auditor
New Mexico State Division of Taxation and Revenue
01.2002 - 01.2007
- I worked with the State of New Mexico Taxation and Revenue Department
- I was trained to audit businesses regarding their Gross Receipt Taxes and payments
- I worked both in and out of the office and again had consistent interaction with taxpayers/business owners
- I prepared reports for supervisory review, did audits both in our office and in the business that I was auditing
- I worked through the audits with exemplary customer service and assisted the owner with ideas and outcomes that would help in future audits
- I learned their online audits and their program
- Additionally, I was trained in doing some computer adjustments and protocols for repair
Social Worker and Human Resource Manager
New Mexico Boys School
01.2002 - 01.2007
- Company Overview: Now Called Springer Correctional Center
- I worked with the juveniles, who were problematic
- I counseled them, helped them to become better students and recommended release from the lock down facility and assisted in the move to the regular housing/school for these individuals
- Additionally, I had our lunch meals together for group interacting, showing them how to interact with others and I maintained files regarding our interactions
- I worked closely with the supervisor of the guards since this was the lockdown facility
- I worked closely with the onsite Psychiatrist, and I helped write psyche evaluations when he needed assistance
- I was promoted to Human Resources Director, at the facility
- I trained staff (both guards and support staff), maintained employment records, processed payroll, addressed all issues relative to employment, processed payroll, worked closely with the facility supervisor and the offices in Santa Fe
- I prepared/processed letters and documents for the Secretary of the facility in Santa Fe
- I supervised a staff of two
- Now Called Springer Correctional Center
Abuse/Neglect Social Worker
New Mexico Children Youth and Family
07.1994 - 11.2002
- I worked with Children, Youth and Family as an Investigative Social Worker for Abuse and Neglect
- I was assigned cases in which children and young adults were brought into the system due to alleged abuse/neglect
- I did initial reviews, had meetings with the family, schools, discussions with the parents and the children, got medical treatment, when necessary, and worked with the Abq
- Police Department when they were involved
- I prepared a plan for the family, appeared in court hearings and worked to ensure that the abused individuals had a safe environment and that the abusers were either brought to court, enrolled in parenting classes or other resources
- I maintained very complete and concise documents on each case I was given
District Secretary and Manager
Pizza Hut
01.1998 - 01.2002
- I started as a District Secretary in Albuquerque and then worked as a manager in Grants
- I tracked payroll, entered payroll for payment, did audits of the weekly inventory, assisted with any work that the District Manager was unable to complete
- At times, I was sent to have lunch/dinner at the various sites and made a report of what I saw and what recommendations I gave to staff and management
- As a Pizza Hut Manager, I hired/fired staff, took weekly inventory, made nightly deposits, verified staff timecards, met all requirements established by Pizza Hut and N
- M, State regulations
- Additionally, my staff was well trained, prepared and knew how to treat the customers with respect
- In addition, I made certain that the Pizza Hut and State of New Mexico criteria for cleanliness and safety were followed
Owner/Operator
Plaza Hotel
01.1994 - 01.1998
- My former husband and I purchased the Plaza Hotel in Las Vegas, New Mexico and we each quit our Pizza Hut management positions
- We ran a bar, restaurant, catering business and had a ballroom for weddings, meetings or other gatherings
- During this time, I did all payroll, inventory, ordering food and products, worked as a waitress/bartender, made numerous desserts for our customers, scheduled special events and took care of my two children
- We went into business with some investors and unfortunately, the partnership did not turn out, as expected
- We quit the business and sold our portion of the business to our partners
Coordinator for Supported Employment Program
New Mexico Highlands University
01.1991 - 01.1995
- Company Overview: Special Education Department
- I coordinated the Supported Employment Program that was housed at Highlands University
- I supervised six to eight staff, and we had between 15 and 20 handicapped adults, in the program
- I wrote the initial guidelines for training, job placement, follow-up, notification of problems, and it passed its initial accreditation process with flying colors
- We were housed in the old Home Education kitchen, and we did all kinds of training tasks from cleaning, to cooking, to use of some utensils and I looked for jobs, for our clients, in the community, which included job coaches and our participants
- In those days the budget was not as tight or controlled as it is now, so we were able to take our clients to Carlsbad Caverns for a weekend outing and we did day trips throughout the years
- Special Education Department
Manager/Bartender
Las Vegas Civic Center
01.1991 - 01.1995
- I was a bar manager at a local dance hall
- I supervised/trained a staff of five bartenders and at times helped the security with troublesome women, who were getting out of hand
- I tracked our liquor needs, suggested changes to our drink menus, counted all money flowing through the individual registers, handled complaints and followed through with customer’s needs
Education
Special Education Teaching degree -
02.2025
Master’s degree - Rehab Counseling and Social Work
02.2025
Bachelor’s degree - social work
NEW MEXICO HIGHLANDS UNIVERSITY
Las Vegas, NM06.1995
Skills
- Detail-oriented
- Business technology adaptation
- Operational efficiency improvement
- Customer service
- Team collaboration
- Home safety evaluation
- Case evaluation
- Training and mentoring
- Skilled in intake interviewing
Personal Information
Date of Birth: 12/16/49
Timeline
Adjudicator and Supervisor
Disability Determination Services
06.2011 - 12.2014
In Home Living Support and Home Health provider
Direct Therapy Services
12.2010 - 08.2024
Supervisor
New Mexico Department of Labor
01.2010 - 01.2012
Auditor
New Mexico State Division of Taxation and Revenue
01.2002 - 01.2007
Social Worker and Human Resource Manager
New Mexico Boys School
01.2002 - 01.2007
Vocational Rehab Counselor
Division of Vocational Rehabilitation
12.1998 - 12.2010
District Secretary and Manager
Pizza Hut
01.1998 - 01.2002
Abuse/Neglect Social Worker
New Mexico Children Youth and Family
07.1994 - 11.2002
Owner/Operator
Plaza Hotel
01.1994 - 01.1998
Coordinator for Supported Employment Program
New Mexico Highlands University
01.1991 - 01.1995
Manager/Bartender
Las Vegas Civic Center
01.1991 - 01.1995
Master’s degree - Rehab Counseling and Social Work
Bachelor’s degree - social work
NEW MEXICO HIGHLANDS UNIVERSITY
Special Education Teaching degree -
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