Dana Delaney
Woodbridge,VA
Summary
Results-driven professional in insurance sales, known for exceptional productivity and efficiency in task completion. Skilled in client relationship management, communication, and optimizing performance . Excel at organization, problem-solving, and adaptability, leveraging these skills to meet and exceed sales targets consistently.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Insurance Producer
Everise
04.2022 - 12.2023
- Receive inbound sales calls and conduct outbound follow up calls
- Meet and exceed monthly sales goals
- Maintain all current licensing, agency and carrier compliance requirements
- Enroll Medicare members compliantly into Medicare health Insurance, prescription drug, vision, and dental plans
- Conducted needs analyses for clients to determine appropriate insurance products.
- Appointed in 40+ states to service a variety of clients based in the US
- Identified areas of improvement within existing processes and procedures.
- Advising clients on policy options and helping them choose the best insurance policies to meet their unique needs
- Able to conduct sales presentations and provide great customer service skills.
- Maintained up-to-date knowledge of relevant laws and regulations governing the sale of insurance products.
Communication Assistant
Hamilton Telecommunications
05.2019 - 01.2022
- Serves as an intermediary by relaying the conversation between the hearing person and the deaf, hard-of-hearing or speech-disabled person.
- Relay 911 emergency calls
- Maintain a typing speed of 60-90 wpm with a 90% accuracy rate
- Maintain strict consumer confidentiality
- Perform monthly audits and performance tests
- Assist in training new communication assistants
- Clear communication and pronunciation skills
- Able to work remotely
- Maintained professional boundaries while providing ethical interpreting services.
Night Auditor
Laquinta Inn & Suites
03.2018 - 05.2019
- Process payments and post charges to guest account
- Closing and making necessary corrections to accounts
- Ran end-of-day computer functions and closed out reports, submitting details to professionals for review.
- Directed and trained new staff on procedures, service standards and productivity strategies and provided assistance and mentoring.
- Operating hotel PBX and reservation systems
- Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
- Resolved customer issues quickly while maintaining a high level of professionalism.
- Performed routine maintenance tasks around the lobby area such as cleaning up spills or debris after hours.
- Answered telephone calls from customers related to billing inquiries or complaints.
- Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
- Responded to customer inquiries regarding hotel services, reservations, directions.
Breakfast/ Purchasing Manager
Home2 Suites By Hilton
Baton Rouge, LA
02.2017 - 02.2018
- Maintained accurate records of purchases including invoices, price lists, product codes and descriptions.
- Ensured compliance with all applicable laws related to procurement processes.
- Prepared periodic reports on purchasing activities, budget expenditures, inventory levels and supply shortages.
- Conducted regular inventory audits to prevent stock shortages or excess.
- Prepared and presented reports on purchasing activities and cost analysis for upper management.
- Communicated efficiently with sales representatives and food suppliers.
- Reviewed purchase orders and ensured accuracy of information, such as pricing, payment terms and delivery dates.
Infant and Preschool Teacher
Crayon Campus, LLC
08.2016 - 02.2017
- Supervised and taught a classroom of 13, 3 and 4-year-old
- Supervised a classroom of 5 infant children
- Participated in parent-teacher conferences to discuss academic progress of each child.
- Participated in workshops, trainings and conferences to improve educational skills.
- Followed state regulations and license requirements
- Conducted classroom activities to stimulate physical, mental, and social development of preschool students.
- Perform needed parent calls and conferences
- Maintained child medication forms and administered as need medication.
- Maintained records of attendance, grades, health concerns, and other relevant information about the children in my care.
- Facilitated group play activities that encouraged collaboration among students.
- Monitored student behavior to ensure compliance with rules and expectations set forth by school administration.
- Assisted in providing a safe and secure environment for children.
Zone Leader
AlphaBest Education
12.2015 - 08.2016
- Supervised a classroom of 30-40 K-12 grade students with 2 other teachers
- Participated in professional development workshops offered by school district.
- Attended weekly staff training and meetings
- Performed accident reports and assessment forms
- Prepared documents such as letters, memos, emails and forms as requested by teachers or administration staff.
- Established positive relationships with families by communicating regularly about their child's progress.
- Maintained confidential records related to student performance and behavior issues.
- Enforced rules for behavior and procedures to maintain order among class.
- Graded assignments and tests and documented results into filing systems.
- Provided clerical support to teachers, including photocopying, filing, and organizing instructional resources.
- Participated in professional development workshops and training sessions.
Catering Associate
Chipotle Mexican Grill
Manassas, VA
04.2013 - 11.2015
- Prepare hot and cold dishes according to recipes or special requests from customers.
- Set up buffets with appropriate equipment and food items according to event specifications.
- Provide quality customer service by responding promptly to inquiries, complaints, and suggestions in a professional manner.
- Maintain accurate records such as order forms, invoices for reference purposes.
- Ensure compliance with health department regulations regarding safe food handling practices.
- Train new hires on proper sanitation procedures as well as safe food handling techniques.
- Organize catering supplies and verify inventory levels for upcoming events.
- Maintain cleanliness of catering areas, including kitchen, dining room, and service areas.
- Provided excellent customer service, addressing guest inquiries and concerns promptly.
- Conducted post-event evaluations to identify areas for improvement.
- Managed reservation systems and coordinated event schedules.
Education
High School Diploma -
Stonewall Jackson HS
Manassas, VA06-2015
Bachelor of Science - Business Administration HR Management
Louisiana State University And A&M College
Baton Rouge, LASkills
- Training & Development
- Strategic thinking
- Over 80 WPM
- Problem solving
- Organization
- Multitasking and Organization
- Sales proficiency
- Client Relations and Retention
- Customer Service
- Insurance sales strategy
- Teamwork and Collaboration
- Clerical duties
- Goal Setting
- Effective Communication
- Data entry experience
Certification
June 2021
References
- Griselda Guadalupe, 305-607-2485
- Devon Duggins, 240-893-5031, Devonjduggins@gmail.com
- Dennis Miller, 225-290-3773, DennisjMiller@yahoo.com
Timeline
Insurance Producer
Everise
04.2022 - 12.2023
Communication Assistant
Hamilton Telecommunications
05.2019 - 01.2022
Night Auditor
Laquinta Inn & Suites
03.2018 - 05.2019
Breakfast/ Purchasing Manager
Home2 Suites By Hilton
02.2017 - 02.2018
Infant and Preschool Teacher
Crayon Campus, LLC
08.2016 - 02.2017
Zone Leader
AlphaBest Education
12.2015 - 08.2016
Catering Associate
Chipotle Mexican Grill
04.2013 - 11.2015
High School Diploma -
Stonewall Jackson HS
Bachelor of Science - Business Administration HR Management
Louisiana State University And A&M College