Summary
Overview
Work History
Education
Skills
Timeline
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Dana DeRousse

Pevely,MO

Summary

Dynamic professional with a proven track record at ConvergeOne, excelling in customer service and data entry. Adept at multitasking and problem-solving, I effectively managed high-value orders and improved revenue tracking. My strong organizational skills and adaptability ensure seamless operations and enhanced client satisfaction in fast-paced environments.

Overview

41
41
years of professional experience

Work History

Sales Booking Coordinator

ConvergeOne
06.2002 - 06.2025
  • Provides day to day account interaction and order processing for complex services and projects with high dollar value.
  • Sales assistance
  • Reviewing and correcting orders in Great Plains and CRM
  • Placing sales orders into Net Suite.
  • Assistance in tracking monthly revenue and estimated invoice dates
  • Initiates returned merchandise authorization (RMA)
  • Manage back orders and due dates of equipment
  • Worked with sales on collection efforts

Direct Support Professional Caregiver

Next Step for Life
06.2013 - 06.2014
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.
  • Improved client quality of life by providing assistance with daily living activities such as bathing, grooming, dressing, feeding, toileting assistance.
  • Provided reliable transportation for clients to attend medical appointments, social outings, or other community-based events as needed.

Call Center Representative

AT&T
01.1990 - 05.2002
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Accounts Payable Clerk/Accounts Receivable/Unit Clerkrk

Jefferson Memorial Hospial
05.1984 - 06.1990
  • Reviewed vendor invoices for appropriate documentation and validity prior to payment.
  • Prepared vendor invoices and processed incoming payments.
  • Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
  • Maintained good working relationships with vendors and resolved disputes.
  • Supported management by processing invoices and documents with consistent on-time delivery.
  • Entered figures using 10-key calculator to compute data quickly.
  • Generated invoices upon receipt of billing information and tracked collection progress.

Education

Dunklin R-5
Herculaneum, MO
05.1983

Skills

  • Multitasking and organization
  • Customer service
  • Data entry
  • Decision-making
  • Medical terminology
  • CRM software
  • Accounts reconciliation
  • Problem-solving
  • Time management
  • Adaptability and flexibility
  • Task prioritization
  • Conflict resolution
  • Handling complaints

Timeline

Direct Support Professional Caregiver

Next Step for Life
06.2013 - 06.2014

Sales Booking Coordinator

ConvergeOne
06.2002 - 06.2025

Call Center Representative

AT&T
01.1990 - 05.2002

Accounts Payable Clerk/Accounts Receivable/Unit Clerkrk

Jefferson Memorial Hospial
05.1984 - 06.1990

Dunklin R-5

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Dana DeRousse