Dana Diggs
Fort Eustis,VA
Summary
Well-qualified with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Leasing Manager
Seminole Trail Management
05 2023 - Current
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Distributed and followed up on tenant renewal notices.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Created and submitted daily reports on leasing activities.
- Monitored performance of individual leasing agents and coached on successful strategies.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Trained leasing professionals on regulatory requirements, company policies, and office procedures.
Front Desk Receptionist
Massage Envy
2021.09 - 2022.11
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Entered and updated sensitive customer information during check-ins and room changes.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Front Desk Manager
Inn Of The Dove
10 2018 - 11 2020
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Provided exceptional service and assistance to guests upon check-in.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Analyzed and evaluated business data to identify opportunities for improvement.
- Developed and implemented promotional strategies to increase occupancy.
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
- Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
Property Manager
Seminole Trail Management
05 2018 - Current
Education
Administrative Assistant - Business Administration
Washington School
Baltimore, MD05.1998
Skills
- Community Engagement
- Monthly Fee and Payment Collection
- Unit Maintenance
- Pricing Management
- Collect Payments
- Microsoft Office
- Employee Motivation and Guidance
- Property Inspection
- Records Preparation
- Supply Inventory Control
- Social Media Management
- Basic Computer Support
- Customer Service
- Telephone Etiquette
- Confirming Transactions
- Administrative Skills
- Patient Interviews
- Reviewing Patient Information
- Program Eligibility
- Patient Relations
- Verifying Eligibility
- Scheduling Tests and Procedures
- Registration Procedures
- Payment Scheduling and Collection
- Account Updates
- Clerical Support
Insurance Verification
- Critical Thinking
- Compliance Monitoring
- Staff Management
- Tenant relations
- Rent collection
- Preparing property agreements
- Multi-family property management
Timeline
Front Desk Receptionist
Massage Envy
2021.09 - 2022.11
Leasing Manager
Seminole Trail Management
05 2023 - Current
Front Desk Manager
Inn Of The Dove
10 2018 - 11 2020
Property Manager
Seminole Trail Management
05 2018 - Current
Administrative Assistant - Business Administration
Washington School
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