Dana Dillon
Baraga,MI
Summary
I am a athletic, determined, hard working person. I can bring positive attitude and energy along with comfort, and customer satisfaction to the work environment. I'll strive to be the best employee I can be with my easy going, but determined attitude.
Overview
17
17
years of professional experience
Work History
Assistant Manager
IPreserved Inc
Hancock, MI
10.2019 - 10.2022
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including maintaining a dining room, serving and attending to customers needs.
- Communicated regularly with customers in friendly manner to gain insights into their opinions.
- Made sure fellow employees were on task
- Resolved customer complaints in a timely manner with professionalism.
- Monitored cash register operations during shifts for accuracy of transactions.
- Performed opening and closing duties including setting up dining areas, restocking shelves, cleaning kitchen equipment.
- Supervised waitstaff to ensure quality customer service and satisfaction.
- Checked stock levels throughout the day to ensure adequate supplies were available at all times.
- Verified accuracy of orders before delivery by checking presentation of dishes against menu descriptions.
- Maintained accurate records of sales transactions and inventory levels.
- Ensured compliance with all health department regulations related to food handling and storage procedures.
- Developed weekly specials and promotional items to increase sales revenue.
- Provided exceptional service to high volume of daily customers.
- Served high volume of tables at once and simultaneously supervised serving staff.
- Greeted customers, answered questions and recommended specials to increase profits.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
- Trained new wait staff team members in proper procedures and important standards of establishment.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Waitress
Best Western Lakeside Inn
Baraga, MI
03.2006 - 08.2009
- Calculated charges, issued table checks and collected payments from customers.
- Answered questions about menu items, ingredients, and pricing.
- Greeted customers and provided menus.
- Bussed tables as needed during peak hours.
- Monitored cash register operations during shifts for accuracy of transactions.
- Performed opening and closing duties including setting up dining areas, restocking shelves, cleaning kitchen equipment.
- Supervised waitstaff to ensure quality customer service and satisfaction.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Served high volume of tables at once and simultaneously supervised serving staff.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Education
High School Diploma -
Baraga High School
Baraga, MI05-2009
Some College (No Degree) - Criminal Justice
Finlandia University
Hancock, MISkills
- Experience in face to face customer interaction
- Experience in money management and POS System
- Positive Attitude
- Hard working and determined
- Team Leadership
- Can endure Heavy Lifting
- Ability to adapt quickly to new workstations
- Experience in Customer Service
Timeline
Assistant Manager
IPreserved Inc
10.2019 - 10.2022
Waitress
Best Western Lakeside Inn
03.2006 - 08.2009
High School Diploma -
Baraga High School
Some College (No Degree) - Criminal Justice
Finlandia University