Dana Dodson
Bon Aqua,TN
Summary
Proficient Office Coordinator successful at efficiently and accurately managing records and databases. Articulate communicator with natural leadership skills and team building expertise demonstrated through 7-10 years of experience in office environments. History of improving processes and increasing team efficiency. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
24
24
years of professional experience
Work History
Class A CDL Driver
Big G Express
05.2021 - Current
- Handled load documentation, obtained signatures, and provided copies to destination staff.
- Completed deliveries on-schedule by planning good routes and efficiently completing transfers.
- Met DOT requirements by maintaining current records and documenting reportable incidents.
- Maneuvered vehicles with high degree of skill through narrow passageways and around obstructions such as parked cars
Office Coordinator
Manuel Young State Farm
09.2019 - 04.2021
- Interacted with customers by phone, email, or in-person to provide information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
- Wrote insurance policies
- Payment processing and deposits
- Reimbursements
Independent House Cleaner
Self
08.2008 - 09.2019
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Delivered quality customer service to address urgent needs and cleaning requests.
Realtor/Office Manager
ERA Pacesetter Partners
04.2005 - 12.2008
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Wrote contracts to outline sales and purchases of properties.
- Compared recently sold area properties to determine competitive market prices.
Account Coordinator
Xerox Business Services
08.1999 - 12.2004
- Facilitated weekly status reports, project documentation and client billing.
- Escalated issues to appropriate channels as necessary.
- Coordinated meetings, calls and demos for 9-person account management team.
- Prepared, filed and retrieved sales-related documents such as contracts.
- Assisted in developing and implementing business improvement programs to bring gradual, ongoing improvements to products, processes and services.
- Collaborated with staff to create prototypes, ads and PowerPoint presentations.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Trained team members on machines for services and products.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Education
GED -
Columbia State Community College
Columbia, TNSkills
- Office Administration
- Project Coordination
- Inventory Auditing
- Mail Handling
- Contract Coordination
- Office Management
- Workflow Oversight
- Client Relations
- Problem solving
- Customer Service
- Scheduling
Timeline
Class A CDL Driver
Big G Express
05.2021 - Current
Office Coordinator
Manuel Young State Farm
09.2019 - 04.2021
Independent House Cleaner
Self
08.2008 - 09.2019
Realtor/Office Manager
ERA Pacesetter Partners
04.2005 - 12.2008
Account Coordinator
Xerox Business Services
08.1999 - 12.2004
GED -
Columbia State Community College