Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Dana Dodson

Nunnelly,TN

Summary

Reliable, detail-oriented, systematic, prudent, and results-oriented individual with a strong background in customer service and sales strategies. Known for building lasting client relationships and delivering effective solutions to enhance customer satisfaction.

Overview

26
26
years of professional experience

Work History

Professional Driver

Big G Express
Nashville, Tennessee
02.2023 - 08.2025
  • Operated commercial vehicles to transport goods safely and efficiently.
  • Conducted pre-trip inspections to ensure vehicle safety and compliance.
  • Maintained accurate logs of driving hours and vehicle maintenance records.
  • Provided excellent customer service during deliveries, addressing client inquiries professionally.
  • Assisted in training new drivers on operational procedures and safety standards.
  • Performed daily pre-trip inspections of vehicles including tires, lights and brakes.

Professional Driver

RTR Transportation Services
Nashville, Tennessee
05.2021 - 02.2023
  • Operated commercial vehicles to transport goods safely and efficiently.
  • Conducted pre-trip inspections to ensure vehicle safety and compliance.
  • Maintained accurate logs of driving hours and vehicle maintenance records.
  • Communicated effectively with dispatchers for route updates and delivery schedules.
  • Provided excellent customer service during deliveries, addressing client inquiries professionally.

Front Office Coordinator

Manuel Young State Farm
Columbia, Tennessee
09.2019 - 04.2021
  • Managed front desk operations and greeted clients with professionalism.
  • Coordinated appointment schedules and ensured timely service for clients.
  • Assisted in maintaining accurate client records within the system.
  • Handled incoming calls and directed inquiries to appropriate team members.
  • Processed insurance documents and ensured compliance with company procedures.
  • Answered telephones, screened calls, and directed inquiries to the appropriate staff member.
  • Greeted and welcomed guests upon arrival.
  • Performed administrative support tasks, completing duties within required timeframes.
  • Assisted with filing paperwork both electronically and manually.
  • Attended training sessions to stay updated on new policies and procedures.
  • Processed payments from clients in a timely manner.

Residential House Cleaner

Self Employed Services
Franklin, TN
01.2008 - 08.2019
  • Maintained high standards of cleanliness in bedrooms, kitchens, and bathrooms.
  • Communicated with clients to understand specific cleaning requirements and preferences.
  • Developed efficient cleaning schedules to maximize time management during tasks.
  • Trained new team members on proper cleaning methods and safety protocols.
  • Inspected finished work to ensure compliance with quality standards and client expectations.
  • Established strong relationships with clients through reliable and consistent service delivery.

Jewelry Sales Associate

Premier Designs
Columbia, TN
04.2008 - 04.2015
  • Assisted customers in selecting jewelry that matched their preferences.
  • Educated clients about product features and care instructions.
  • Managed inventory by organizing and restocking merchandise displays.
  • Processed sales transactions using point-of-sale systems efficiently.
  • Built lasting relationships with customers through personalized service.
  • Conducted regular market research to stay updated on trends and styles.
  • Demonstrated product knowledge to answer customer questions and inquiries.
  • Greeted customers and provided excellent customer service.
  • Provided accurate information about warranties, pricing, policies.
  • Resolved customer complaints in a professional manner.
  • Completed paperwork accurately for all transactions according to company policies.
  • Processed payments using point-of-sale systems, credit card machines, and cash registers.

REALTOR

ERA Real Estate
Fairview, Tennessee
05.2008 - 12.2008
  • Guided clients through property purchases and sales processes.
  • Conducted market analysis to determine property values and trends.
  • Facilitated property showings and open houses for potential buyers.
  • Negotiated contracts and agreements between buyers and sellers.
  • Collaborated with mortgage brokers to assist clients with financing options.
  • Managed listings on multiple real estate platforms for visibility.
  • Maintained strong relationships with clients for repeat business referrals.
  • Provided expert advice on home staging and presentation techniques.
  • Scheduled home viewings with potential buyers.
  • Managed real estate transactions from initiation to closing.
  • Provided guidance and support throughout the entire purchasing process from initial search through closing.
  • Facilitated closing process on behalf of clients and reviewed parts of contracts to resolve issues prior to closing.

Account Coordinator

Xerox Business Services, LLC
Franklin, Tennessee
08.1999 - 12.2004
  • Coordinated communication between clients and internal teams to streamline project workflows.
  • Assisted in managing project timelines and deliverables to ensure client satisfaction.
  • Maintained accurate records of client interactions and project updates in CRM systems.
  • Collaborated with cross-functional teams to address client needs and resolve issues.
  • Organized training sessions for new team members on company processes and tools.
  • Managed client relationships by providing timely responses to inquiries.
  • Communicated with customers when issues arose to inform regarding problem resolution.
  • Coordinated client and supplier scheduling and processed complex projects through delivery.
  • Communicated and coordinated orders professionally and promptly, problem-solved customer inquiries and concerns and consistently solidified customer relations.
  • Pitched ideas, developed strategies, devised and implemented creative marketing plans, improved brand recognition and loyalty and increased market share.

Education

GED -

Columbia State Community College
Columbia, TN
08-1996

Skills

  • Time management
  • Conflict resolution
  • Problem solving
  • Sales strategies
  • Market analysis
  • Inventory management
  • Team leadership
  • Customer engagement
  • Service-driven sales
  • Price quote preparation
  • Cross-functional collaboration
  • Sales budgeting
  • Sales presentations
  • Client relationship management

Accomplishments

  • Rookie of the Year 2009 ERA Real Estate
  • Top 10 Premier Designs Jewelry 2013

Timeline

Professional Driver

Big G Express
02.2023 - 08.2025

Professional Driver

RTR Transportation Services
05.2021 - 02.2023

Front Office Coordinator

Manuel Young State Farm
09.2019 - 04.2021

REALTOR

ERA Real Estate
05.2008 - 12.2008

Jewelry Sales Associate

Premier Designs
04.2008 - 04.2015

Residential House Cleaner

Self Employed Services
01.2008 - 08.2019

Account Coordinator

Xerox Business Services, LLC
08.1999 - 12.2004

GED -

Columbia State Community College

Similar Profiles

CREATE PROFILE
Dana Dodson
Want your own profile? Build for free at Resume-Now.com