Dana Dominguez
Hinesville,GA
Summary
Dynamic professional with extensive experience at HopeLink Behavioral Health, excelling in documentation management and employee training. Proven track record in community engagement and effective communication, enhancing service delivery and compliance. Successfully increased program participation by over 100 employees, demonstrating strong decision-making and conflict resolution skills in high-pressure environments.
Overview
6
6
years of professional experience
Work History
988 Crisis Center LGBTQIA+ Chat Supervisor
HopeLink Behavioral Health
03.2024 - Current
- Oversaw daily chat operations, maintaining documentation of shift outcomes and performance metrics.
- Supervised workers across multiple lines ensuring adherence to policies and procedures.
- Managed personnel scheduling, timecard reviews, quality assurance monitoring and metrics, and skill development initiatives.
- Participated in weekly meetings to communicate essential updates.
- Facilitated group interviews for potential hires.
- Led risk consultations with external stakeholders.
- Served as mandated reporter and acted as primary contact for follow-up calls.
- Conducted crisis calls and ensured thorough documentation.
Child Care Provider
Local Military Family
07.2023 - 12.2023
- Implemented daily routines with effective engagement.
- Organized age-appropriate learning opportunities and skill development.
- Engaged in creative activities and positive reinforcement to enhance social interactions, growth and promote problem solving and problem resolution.
- Maintained cleanliness of all areas to ensure a safe environment.
- Developed strong relationships with adults through regular communication and progress updates on daily activities, positive developments, and concerns.
Outpatient Clinical Intern
Children's Hope Alliance
01.2023 - 07.2023
- Facilitated individual and group meetings using motivational interviewing and skill-building strategies.
- Conducted comprehensive assessments for internal and external uses.
- Maintained accurate records of progress and scheduled follow-up appointments.
- Participated in case conferences to evaluate plans and discuss progress.
- Engaged in community outreach programs to promote awareness and education.
- Attended seminars to stay current with regulations and best practices.
Graduate Clinical Intern
MUSC Burn Behavioral Health
05.2022 - 08.2022
- Completed over 150 hours in hospital settings.
- Delivered virtual and in-person support while maintaining thorough documentation.
- Established trust through a compassionate approach to addressing and resolving concerns.
- Co-facilitated group meetings focusing on distress tolerance, mindfulness, problem-solving, and assertiveness.
- Participated in multi-disciplinary team rounds to integrate medical and other specialties.
- Provided supportive counseling to individuals coping with difficult experiences.
Graduate Assistant
The Citadel
08.2020 - 05.2022
- Facilitated re-accreditation by compiling data and updating records.
- Managed inventory to ensure availability for faculty use.
- Supported faculty with administrative tasks, including scoring exams and proctoring tests.
- Represented graduate students on University President's Race, Diversity and Inclusion Task Force for one year.
- Executed administrative responsibilities such as scheduling meetings and maintaining organized files.
- Guided students in understanding academic policies and procedures to promote compliance.
- Served as a graduate teaching assistant, filling in for professors when necessary.
Wellness Coordinator
Averett University
01.2019 - 12.2019
- Facilitated Employee Wellness Program, promoting holistic health initiatives for employee well-being.
- Increased participation in incentive-based health benefit programs by over 100 employees.
- Cultivated relationships with regional health collaborative, enhancing local resources available to employees.
- Secured guest speakers for employee lunch and learns, enriching wellness program offerings.
- Co-facilitated New Employee Orientation with Human Resources Director, ensuring accessibility of wellness resources from start of employment.
Education
Master of Arts - Clinical/Counseling Psychology
The Citadel
Charleston, SC05.2023
Bachelor of Science - Psychology
Averett University
Danville, VA01.2018
Associate of Arts - General Studies
Central Piedmont Community College
Huntersville, NC06.2015
Skills
Documentation management
- Employee training and development
- Community engagement
- Effective communication skills
- Policy adherence
- Conflict resolution strategies
- Decision-making processes
- Customer service excellence
- Verbal and written communication proficiency
- Safety/Risk compliance
Timeline
988 Crisis Center LGBTQIA+ Chat Supervisor
HopeLink Behavioral Health
03.2024 - Current
Child Care Provider
Local Military Family
07.2023 - 12.2023
Outpatient Clinical Intern
Children's Hope Alliance
01.2023 - 07.2023
Graduate Clinical Intern
MUSC Burn Behavioral Health
05.2022 - 08.2022
Graduate Assistant
The Citadel
08.2020 - 05.2022
Wellness Coordinator
Averett University
01.2019 - 12.2019
Master of Arts - Clinical/Counseling Psychology
The Citadel
Bachelor of Science - Psychology
Averett University
Associate of Arts - General Studies
Central Piedmont Community College
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