Dana Doran

Store Manager: Carla Salustiano

858-483-5280

~36 hours per week $21.17/hour

• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
• Identified potential upsell opportunities by monitoring customer needs closely as they browsed available products.
• Trained new hires on company policies, procedures, and best practices in order to ensure a smooth onboarding process.
• Enhanced team productivity by providing ongoing coaching, mentoring, and motivation to staff members.
• Improved customer service by projecting friendly and knowledgeable attitude.
• Boosted sales performance by implementing effective sales strategies and maintaining strong customer relationships.
• Completed store opening and closing procedures.
• Managed inventory effectively, ensuring optimal stock levels for high-demand products.
• Utilized expert product knowledge to assist customers in making informed purchasing decisions.
• Engaged with customers to build rapport and promote long-term loyalty for increased sales.
• Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
• Researched issues to obtain appropriate answers to customer inquiries.
• Mentored new sales associates to contribute to store's positive culture.
• Trained newly hired sales team in upselling techniques.
• Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
• Educated staff on strategies for handling difficult customers and challenging situations.
• Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
• Opened inventory boxes and restocked shelves.
• Developed customer loyalty through exceptional service, resulting in increased repeat business.
• Addressed and resolved customer concerns promptly, fostering trust, satisfaction and loyalty among clients.

• Crew Lead: Jamieson Arnold
• (928) 607-3796
• Coconino National Forest
• Returning seasonal wildlife tech for the Coconino National Forest for five seasons
• Seasons usually went April-September
• Collected field data using the proper forms
• Conducted extensive field surveys, gathering valuable information on target species abundance, distribution, and behavior patterns.
• Assisted in the development of adaptive management strategies to maintain healthy ecosystems under changing environmental conditions.
• Conducted habitat assessments for improved species conservation and management efforts.
• Compiled a comprehensive report with all of the season's survey data on peregrines, osprey and great blue herons.
• Conducted a presentation on the different owls we come in contact with while out surveying with characteristics and calls for a concise reference for new and returning crew members.
• Worked with volunteer groups on various work day projects to improve wildlife environments.
• Enhanced wildlife population monitoring by implementing efficient data collection techniques.
• Worked with volunteer groups to repair fences to ensure it meets the requirements for the movement of wildlife including elk and deer.
• Performed regular equipment maintenance, ensuring optimal functionality and accuracy in data collection efforts.
• Conducted game area surveys to determine variety of fauna and number of individuals of each species.
• Participated in collaborative efforts with local landowners, fostering positive relationships to advance conservation goals.
• Promoted safe work practices among team members, minimizing injuries and incidents during fieldwork operations.
• Implemented GPS technology for precise mapping of key animal habitats and movement corridors.
• Assisted Fire Prevention during fire restrictions to help occupy road closures and talk to the public about the risks of fire in extremely dry conditions
• Assisted the front desk personnel by answering phones and talking with the public about activities within the Coconino National Forest.
• Sold maps and merchandise at the front desk using the POS machine correctly.
• Easily and openly conversed with the public on varying questions about recreating in and around the forest including hiking, camping and off road activities..
• 40-hours/week at $16/hour

• Manager: Heidi LaFaver
• Provided positive first impressions to welcome existing, new, and potential customers.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Engaged with customers to build rapport and loyalty.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Helped customers locate products and checked store system for merchandise at other sites.
• Engaged with customers to effectively build rapport and lasting relationships.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
• Occasionally participated in floor sets to get the store ready for different themes and seasons
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
• Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
• Recommended complementary purchases to customers, increasing revenue.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.

• Supervisor: Dan Garcia de la Cadena, (505)977-5168
• Prescott National Forest
• Completed surveys for Mexican Spotted Owls with the supervision of the Timber Crew
• Completed surveys for Northern Goshawk per protocol
• Repaired the corral at the Chino Valley Ranger Station by removing old boards and replacing them with new ones.
• Improved range management by conducting field surveys and monitoring vegetation conditions.
• Continuously updated professional knowledge and skills through participation in training programs and workshops, staying current on industry best practices.
• Utilized advanced GIS technology to map and analyze spatial data in relation to rangeland resources.
• Researched reproductive habits of different wildlife species to explore potential strategies for preventing common diseases.
• Implemented erosion control measures, reducing soil loss and maintaining productive landscapes.
• Evaluated the success of implemented practices by monitoring key indicators such as plant diversity and biomass production.
• Conducted soil and water analyses with the hydrologist, ensuring optimal conditions for plant growth and ecosystem health.
• 40+hours/week at $15/hour