Dana Driskell
Cleveland,OK
Summary
Dynamic professional with a proven track record at Cleveland Manor Nursing Home, excelling in patient care and HIPAA compliance. Skilled in team collaboration and time management, I significantly enhanced operational efficiency and patient satisfaction. Expert in administrative tasks and document management, my approach ensures seamless service delivery and compliance with healthcare regulations.
Adept at streamlining operations and enhancing team efficiency, I significantly contributed to First Choice Relocation by implementing effective strategies and fostering strong communication. My exceptional time management and team collaboration skills consistently improved service quality and customer satisfaction.
Overview
19
19
years of professional experience
Work History
Mover, Packer, Business Office Assistant
First Choice Relocation
07.2021 - Current
- Worked closely with team members to develop efficient strategies for completing moves within designated timeframes.
- Moved furniture and boxes using utility dolly and truck ramp.
- Enhanced team efficiency by coordinating with coworkers to complete tasks quickly and effectively.
- Reduced potential damage to items by using appropriate packing materials and techniques for fragile or valuable possessions.
- Facilitated smooth communication between clients and the moving team, addressing any questions or concerns promptly.
- Demonstrated strong problem-solving skills when faced with unexpected challenges during moves, finding effective solutions that satisfied clients'' needs.
- Communicated with clients to understand their specific needs, tailoring services accordingly for a seamless moving experience.
- Maintained excellent customer service, addressing any concerns and providing solutions as needed.
- Responded to inquiries from callers seeking information.
- Reviewed invoices, payment requests, and expense reimbursements prior to approval.
Medical Records Clerk
Cleveland Manor Nursing Home
09.2018 - 03.2019
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Printed and photocopied documents to provide patients with copies of medical records.
- Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
Certified Nursing Assistant
Cleveland Manor Nursing Home
09.2009 - 12.2014
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
Environmental Services Supervisor
Cleveland Manor Nursing Home
09.2005 - 07.2009
- Mentored new employees in proper techniques for cleaning, sanitizing, and maintaining facilities according to company guidelines.
- Conducted thorough inspections to ensure compliance with local, state, and federal regulations pertaining to environmental health and safety.
- Collaborated with other department supervisors to ensure seamless coordination of services across the organization.
- Reduced costs by negotiating contracts with vendors for supplies, equipment, and services.
- Delegated assignments and verified work quality and completion according to facility and regulatory standards.
Education
No Degree - NURSING
Tulsa Community College
Tulsa, OKSkills
- Time Management
- Team Collaboration
- Strong Communication Skills
- Patient Care
- HIPAA Compliance
- Reliable team player
- Direct Patient Care
- Scheduling and Planning
- File Organization
- Administrative tasks
- Document Management
Timeline
Mover, Packer, Business Office Assistant
First Choice Relocation
07.2021 - Current
Medical Records Clerk
Cleveland Manor Nursing Home
09.2018 - 03.2019
Certified Nursing Assistant
Cleveland Manor Nursing Home
09.2009 - 12.2014
Environmental Services Supervisor
Cleveland Manor Nursing Home
09.2005 - 07.2009
No Degree - NURSING
Tulsa Community College