Dana Druilhet
Canton,GA
Summary
Reliable Key Holder fosters customer satisfaction and increases positive feedback. Offers unparalleled commitment to service, sales and reliability. Plans, delegates and follows up on expected tasks, assignments and activities to meet expectations and objectives.
Overview
2
2
years of professional experience
Work History
Key Holder Leader
Columbia Sportswear
Woodstock, GA
10.2022 - Current
- Trained, managed and motivated employees to promote professional skill development.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Ensured store was secure and locked at closing time.
- Supervised staff performance and provided feedback to ensure quality customer service.
- Provided guidance to team members regarding job duties, workflows, and customer service standards.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Trained new employees on store policies, product knowledge, and customer service techniques.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Opened the store on schedule and prepared for the day's business activities.
Deli Associate
Publix
Woodstock, GA
08.2021 - 10.2022
- Offered samples to promote and upsell specials.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Collaborated with others to discuss new opportunities.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Maintained work areas to reduce potential for illness or injury.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
- Organized ingredients and restocked supplies to prepare for busy periods.
- Documented and entered special orders for event catering and party trays.
- Acquired new skills to support team and further accommodate customer needs.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Cleaned work areas regularly to maintain hygiene standards established by the company.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Sliced meats and cheeses and weighed deli items for customers.
- Checked expiration dates on packaged goods before placing them on display.
- Restocked condiments such as pickles, olives, peppers, onions, as necessary throughout the day.
- Followed all safety regulations when handling knives or operating machinery such as slicers or grinders.
Education
Nursing
Kennesaw State University
Kennesaw, GA05-2026
Skills
- Customer Service
- Staff Oversight
- Customer Service Management
- Cash Handling
- Loss Prevention
- Team Member Development
- Employee Oversight
- Staff Training
- Workplace Safety
- Sales Coaching
Timeline
Key Holder Leader
Columbia Sportswear
10.2022 - Current
Deli Associate
Publix
08.2021 - 10.2022
Nursing
Kennesaw State University