Dana DuFresne
Stratford,NJ
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Cashier/Retail Sales Clerk
Cupboard Cafe
Dillard, Georgia
02.2025 - 08.2025
- Counted money in cash drawers at the beginning and ending of shifts to ensure amounts were correct.
- Provided excellent customer service, ensuring a positive shopping experience to all customers
- Assisted customers in finding items and answered questions about products.
- Stocked shelves and organized merchandise for optimal display.
- Operated cash register and processed transactions accurately.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Answered customers' questions and provided information on store procedures or policies.
- Built and maintained productive relationships with employees.
- Organized promotional displays or arranged merchandise on counters or tables to promote sales.
- Completed assigned tasks to support operations.
- Accepted cash and credit card payments, issued receipts and provided change.
Stocker/Customer Service Team Member
Michaels Art & Crafts
Waynesville, NC
09.2024 - 01.2025
- Assisted customers in locating items within the store for improved shopping experience.
- Provided customer service by answering questions about product location, price and availability.
- Engaged customers in friendly conversations to foster rapport and enhance shopping experience.
- Gave personal attention to customers, delivering rewarding shopping experiences
- Responded to customer inquiries and resolved issues promptly.
- Applied extensive knowledge of store services, products, and policies to assist customers effectively.
- Organized inventory displays to improve visual merchandising and facilitate customer access to products.
- Collaborated with team members to restock products during peak shopping hours.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Ensured store shelves were stocked appropriately with merchandise items.
- Stocked shelves with art supplies and craft materials for customer accessibility.
- Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
- Received, inspected, and organized incoming merchandise shipments to ensure proper storage and efficient retrieval
- Inspected stock for damage or defects and reported issues to management.
- Performed quality control checks on all incoming goods.
- Supported merchandise setup for promotional events and seasonal displays.
- Collaborated with staff to support production and transport efforts.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Substitute Teacher
Camden County Technical High Schools
Sicklerville, New Jersey
11.2023 - 02.2024
- Provided instruction and guidance to students in the absence of a regular teacher.
- Managed classroom behavior and maintained a positive learning environment.
- Facilitated student engagement through interactive learning techniques.
- Adapted lesson plans to meet diverse student needs and learning styles.
- Implemented school policies and procedures consistently in the classroom.
- Encouraged positive behavior among students through effective communication techniques.
- Provided classroom instruction outlined in teacher's lesson plans.
- Monitored student behavior during transitions between classes or activities ensuring safety protocols were followed at all times
- Provided tailored instruction to special needs students to support individual learning goals.
- Facilitated discussions to enhance student interest and deepen understanding.
- Ensured that each student had access to appropriate materials and resources.
- Collaborated with other teachers to ensure student success.
- Established and enforced rules for behavior and procedures to maintain order among students.
- Remained up-to-date with emergency procedures to keep students and staff safe in emergency events.
- Utilized technology tools and educational apps to enrich lessons and foster student engagement.
- Utilized educational technology to enhance learning experiences.
- Clarified assignment details and communicated instructions from lead teacher to students.
- Assisted struggling students with classroom assignments with one-on-one tutoring.
- Supported lead teacher in managing classroom behavior using positive reinforcement techniques
Education
Some College (No Degree) - Sociology
Camden County College
Blackwood, NJSome College (No Degree) - Sociology
Gloucester County Community College
Sewell, NJSkills
- Classroom management
- Behavior management
- Time management
- Communication skills, teaching
- Customer Service
- Computer skills
- Experience working with students, student friendly
- Developmental disabilities experience
- Autism Experience
- Team collaboration
Certification
- Substitute Teaching Certificate- January 2014 to October 2026
Timeline
Cashier/Retail Sales Clerk
Cupboard Cafe
02.2025 - 08.2025
Stocker/Customer Service Team Member
Michaels Art & Crafts
09.2024 - 01.2025
Substitute Teacher
Camden County Technical High Schools
11.2023 - 02.2024
Some College (No Degree) - Sociology
Camden County College
Some College (No Degree) - Sociology
Gloucester County Community College