Dana Duggan
Diamond Bar,CA
Summary
Seasoned Registered Nurse Case Manager and ER Nurse/ Director with a proven track record at Riverside Community Hospital and Anaheim General Hospital adept in care coordination and patient advocacy. Excelled in enhancing patient outcomes through meticulous case evaluations and effective care plan development. Skilled in EMR/EHR and known for exceptional attention to detail, significantly streamlined care processes, demonstrating a compassionate approach to patient care.
Overview
12
12
years of professional experience
Work History
Registered Nurse Case Manager
Inter Valley Health Plan, Non-profit HMO
Pomona, CA
02.2019 - 11.2020
- Evaluated patient progress and adjusted care plans accordingly, ensuring continuity of care across all healthcare settings.
- Collaborated with physicians and other healthcare providers to ensure appropriate resource utilization for complex cases.
- Provided education and support to patients and families, empowering them to make informed decisions regarding their healthcare needs.
- Improved patient outcomes by consistently providing comprehensive assessments and developing tailored care plans.
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Enhanced interdisciplinary team communication through regular case conferences, promoting effective collaboration for optimal patient care.
- Conducted comprehensive assessments of patients'' physical, emotional, and social needs in order to develop individualized care plans that facilitated optimal health outcomes.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Effectively communicated with physicians regarding patient needs, performance, medications and changes.
Registered Nurse Case Manager
Riverside Community Hospital
Riverside, CA
02.2013 - 06.2019
- Evaluated patient progress and adjusted care plans accordingly, ensuring continuity of care across all healthcare settings.
- Collaborated with physicians and other healthcare providers to ensure appropriate resource utilization for complex cases.
- Provided education and support to patients and families, empowering them to make informed decisions regarding their healthcare needs.
- Improved patient outcomes by consistently providing comprehensive assessments and developing tailored care plans.
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Streamlined care coordination processes to reduce hospital readmissions and emergency department visits.
- Authored initial assessments of patients and family to develop plans for individual home care needs.
- Enhanced interdisciplinary team communication through regular case conferences, promoting effective collaboration for optimal patient care.
ER Registered Nurse-Director
Anaheim General Hospital
Anaheim, CA
06.2008 - 08.2013
- Planned, prioritized and provided nursing care by applying advanced specialty clinical nursing knowledge and skills to support comfort and safety of patients and families.
- Increased efficiency within the triage system by prioritizing cases based on severity levels.
- Managed multiple tasks simultaneously while maintaining a high level of attention to detail under pressure during busy shifts in the ER department.
- Developed strong relationships with colleagues across departments, fostering a collaborative work environment that enhanced overall patient care delivery processes.
- Observed and recorded signs, symptoms, behaviors and physiological status of patient.
- Maintained a clean and safe environment for patients and staff, adhering to infection control protocols and reducing the risk of hospital-acquired infections.
- Assembled equipment and supplies for diagnostic or treatment procedures in specialty service areas.
- Enhanced patient care by conducting thorough assessments and developing individualized nursing plans.
- Coordinated discharge planning processes effectively resulting in a smoother transition for patients back into their communities.
- Adhered to required infection control, isolation procedures and aseptic techniques in delivery of patient care.
- Contributed to a reduction in medication errors by implementing a double-check system for drug administration.
- Collected laboratory samples and performed testing in accordance with established policies and procedures and COLA and CLIA regulations.
- Assisted physicians with diagnostic procedures, providing critical support during emergency situations.
Education
ASN - Nursing
Excelsior College
Albany, NYBSN - Nursing
University of Phoenix
Phoenix, AZSkills
Direct Patient Care
Goal Setting
Care Coordination
EMR / EHR
Geriatric Care
Case Evaluation
Discharge Planning
Patient Assessments
Staff Management
Pediatric Care
Mental Health Support
Cardiac monitoring
Patient care planning
Referral Coordination
Medical evaluation
Resource Utilization
Recruitment
Ethical considerations
Clinical assessment
Quality Improvement
Patient Management
Patient Advocacy
Care Plan Development
Medical assessment
Care management
Case Management
Staff education and training
Chronic Disease Management
HIPAA Compliance
Medication Management
Community Resources
Utilization review
Compassionate and Caring
Training staff
Attention to Detail
Monitoring Vital Signs
Healthcare Personnel Supervision
Strong Clinical Judgment
Timeline
Registered Nurse Case Manager
Inter Valley Health Plan, Non-profit HMO
02.2019 - 11.2020
Registered Nurse Case Manager
Riverside Community Hospital
02.2013 - 06.2019
ER Registered Nurse-Director
Anaheim General Hospital
06.2008 - 08.2013
ASN - Nursing
Excelsior College
BSN - Nursing
University of Phoenix