Dana Dunn
ATHENS,Al
Summary
To obtain a position with a stable company that will utilize my excellent customer service and sales abilities to the fullest potential. Profile: Versatile,Results Oriented Individual.Rapidly develops and specialized knowledge to perform at peak efficiency. Interpersonal: Able to to get along well with coworkers and accept supervision. Self motivated but also can function effectively as a core team member. Communicate well with all ages groups. Able to interpret customer concerns. Extensive successful experiences dealing with the public.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Receptionist /Office Assistant
Old Mill Iron
Elkmont , AL
10.2021 - Current
- Scheduled and confirmed For Sales Manager
- Delivered administrative support to team members by making copies, sending emails, organizing documents and rearranging schedules.
- Greeted customers, answered general questions and directed to appropriate locations.
- Answered and directed incoming calls using multi-line telephone system.
- Updated and recorded customer or client information to maintain accounts.
- Processed payments and updated accounts to reflect balance changes.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Maintained OSHA Training Weekly meetings
- Quickbooks
- Scanned physical documents and uploaded to databases for digital maintenance.
- Assisted with payroll preparation
- Inventoried and ordered supplies for office.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
- Sorted documents, matching supporting invoices to procurement documents and verifying invoices for payment.
- Received payments from customers via cash, check and credit cards to pay company invoices.
- Communicated with vendors and clients to facilitate timely payments and reduce outstanding accounts receivable.
- Classified and summarized financial data to compile and enter in financial records
- Monitored loans and accounts payable to confirm payments are current.
CSR/ DISPATCHER
ANSWERTEL
ATHENS, AL
03.2020 - 06.2021
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Documented conversations with customers to track requests, problems and solutions.
- Delivered service and support to each customer, paving way for future business opportunities.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Assessed customer account information to determine current issues and potential solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
- Remained constantly aware of customer activity to ensure safe and secure shopping environment.
Security Officer
Twin City
ELKMONT , AL
01.2019 - 02.2021
- Guarded restricted areas to prevent unauthorized entry.
- Patrolled and secured industrial and commercial premises to prevent intrusion.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Documented all security-related situations and submitted in-depth reports to superiors.
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
- Responded to alarms and disturbances to maintain safety.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Monitored premises and recorded all activity in daily officer report.
Customer Service Representative
Comcast Cable
Huntsville, Al
07.2013 - 11.2018
- Experience Inbound Call Center Agent who can efficiently process a large volume of calls in a day.
- Adept in computer database programs offering exceptional customer service and retaining disgruntled clients who have issues with the company's product.
- Specializes in dealing with angry clients processing large amounts of call data and interpreting customer service data from a spreadsheet.
- Handled basic customer insurance claims and transferred calls that required more focused assistance.
- Maintained a high rating for each metric that the company used to rate call associates.
- Regularly received commendations from management and customers on high level of customer service.
- Handled inbound customer service complaints and questions from a variety of customers.
- Input call data into the company database and generated reports for management at the end of the week.
- Maintained a high level of reliability by taking very little unscheduled time off.
Property Manager
Storage South Management
Huntsville, Al
07.2011 - 10.2011
- Investigate, evaluate and settle claims, applying technical knowledge and human relations skills to effect fair and prompt disposal of cases and to contribute to a reduced loss ratio.
- Adjust reserves or provide reserve recommendations to ensure that reserve activities are consistent with corporate policies.
- Resolve complex, severe exposure claims, using high service oriented file handling.
- Pay and process claims within designated authority level.
- Examine claims investigated by insurance adjusters, further investigating questionable claims to determine whether to authorize payments.
- Verify and analyze data used in settling claims to ensure that claims are valid and that settlements are made according to company practices and procedures.
- Enter claim payments, reserves and new claims on computer system, inputting concise yet sufficient file documentation.
- Confer with legal counsel on claims requiring litigation.
- Contact or interview claimants, doctors, medical specialists, or employers to get additional information.
- Maintain claim files such as records of settled claims and an inventory of claims requiring detailed analysis.
Customer Service Representative
Regional Finance Corp
Huntsville, Al
03.2010 - 03.2011
- Verify and examine information and accuracy of loan application and closing documents.
- Interview loan applicants in order to obtain personal and financial data, and to assist in completing applications.
- Assemble and compile documents for loan closings, such as title abstracts, insurance forms, loan forms, and tax receipts.
- Answer questions and advise customers regarding loans and transactions.
- Contact customers by mail, telephone, or in person concerning acceptance or rejection of applications.
- Record applications for loan and credit, loan information, and disbursements of funds, using computers.
- Prepare and type loan applications, closing documents, legal documents, letters, forms, government notices, and checks, using computers.
- Present loan and repayment schedules to customers.
- Calculate, review, and correct errors on interest, principal, payment, and closing costs, using computers or calculators.
- Check value of customer collateral to be held as loan security.
Manager
Ez Cash N Pawn
Huntsville, Al
08.2008 - 03.2011
- Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter.
- Examine, evaluate, or process loan applications.
- Plan, direct, or coordinate the activities of workers in branches, offices, or departments of establishments, such as branch banks, brokerage firms, risk and insurance departments, or credit departments.
- Oversee the flow of cash or financial instruments.
- Recruit staff members and oversee training programs.
- Network within communities to find and attract new business.
- Approve, reject, or coordinate the approval or rejection of lines of credit.
- Prepare financial or regulatory reports required by laws, regulations, or boards of directors.
- Establish procedures for custody or control of assets, records, loan collateral, or securities to ensure safekeeping.
- Review collection reports to determine the status of collections and the amounts of outstanding balances.
Assistant Manager
Economy & Thrifty Check Advance
Decatur, Al
02.2008 - 08.2008
- Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
- Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
- Advise customers of necessary actions and strategies for debt repayment.
- Persuade customers to pay amounts due on credit accounts, damage claims, or non payable checks, or to return merchandise.
- Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
- Locate and monitor overdue accounts, using computers and a variety of automated systems.
- Answer customer questions regarding problems with their accounts.
- Record information about financial status of customers and status of collection efforts.
- Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
- Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports.
Education
High School Diploma -
Ardmore High School
05.1999
Skills
Courteous with Strong Service Mindset
- Understanding Customer Needs
- Upbeat and Positive Personality
- Building Customer Trust and Loyalty
- Responding to Difficult Customers
- Efficient and Detail-Oriented
- Customer Retention Strategies
- Multitasking and Prioritization
- Upselling Products and Services
- Customer Data Confidentiality
- Issue and Complaint Resolution
- Excellent Attention to Detail
- Team-Oriented and Cooperative
- Microsoft Exchange
- Database Management
- Time Management
- Multi-Line Phone Systems
- First-Tier Technical Support
- Call Volume and Quality Metrics
- Membership Inquiries and Renewals
- Office Equipment Operations
- Business Operations Understanding
- Prioritization and Time Management
- Appointment Scheduling
- Call Answering and Routing
- PC Proficient
- Document Control
- Microsoft Office Suite
- Quick Books
References
References Available on Request
Accomplishments
- Computed Data Reports - Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
- Database Maintenance - Assisted in the managing of the company database and verified, edited and modified members' information.
- Customer Service - Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
- Restructured scheduling processes for office personnel with the creation of highly effective Excel tracking template.
Affiliations
- Customer Service Institute of America
- Member, Small Business Association (2008 - present)
- WBENC - Nation Women's Business Enterprise Certification
Certification
- Quick Books Training - 2023
Timeline
Receptionist /Office Assistant
Old Mill Iron
10.2021 - Current
CSR/ DISPATCHER
ANSWERTEL
03.2020 - 06.2021
Security Officer
Twin City
01.2019 - 02.2021
Customer Service Representative
Comcast Cable
07.2013 - 11.2018
Property Manager
Storage South Management
07.2011 - 10.2011
Customer Service Representative
Regional Finance Corp
03.2010 - 03.2011
Manager
Ez Cash N Pawn
08.2008 - 03.2011
Assistant Manager
Economy & Thrifty Check Advance
02.2008 - 08.2008
High School Diploma -
Ardmore High School
- Quick Books Training - 2023
Similar Profiles
Jennifer DunlapJennifer Dunlap
Communications Coordinator at Iron Mill ChurchCommunications Coordinator at Iron Mill Church
James OttoJames Otto
Ticket Sales Associate at The Old Mill District Ticket MillTicket Sales Associate at The Old Mill District Ticket Mill
Radhika PrasadRadhika Prasad
Procurement Officer at Ittihad Paper Mill & Crown Paper MillProcurement Officer at Ittihad Paper Mill & Crown Paper Mill