Dana Ellis
Benton,Arkansas
Summary
Dynamic administrative professional with extensive experience at Bryant School District, excelling in document management and in person service. Proven ability to enhance filing systems and,fostering a positive environment. Skilled in Microsoft Excel and adept at problem-solving, ensuring efficient operations and high satisfaction rates among staff and visitors.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Secretary
Bryant School District
Benton, Arkansas
08.2020 - Current
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Provided administrative support to the Office Manager and other staff members.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Handled confidential documents with discretion.
- Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Organized and maintained filing systems for important documents.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Sent and distributed mail and parcels.
- Created and updated spreadsheets to track and report data.
- Greeted visitors and directed to appropriate location or person.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Operated office equipment such as photocopiers, scanners, and fax machines.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Handled incoming calls and directed callers to appropriate department or employee.
- Responded to customer issues to provide immediate resolution and improve retention.
Food Service Manager
Bryant School District
Bryant, Arkansas
08.2012 - 08.2020
- Trained new employees on job duties and company policies.
- Interacted with customers regularly to ensure their needs were met.
- Monitored staff performance and provided feedback to ensure quality customer service.
- Maintained inventory levels by ordering supplies as needed.
- Investigated incidents reported by customers or staff members.
- Assigned tasks to employees and monitored progress of projects.
- Audited cash registers at the end of each shift for accuracy.
- Inspected facilities regularly to ensure compliance with health codes and regulations.
- Created schedules for staff members according to business needs.
- Monitored inventory levels to ensure adequate stock was available at all times.
- Delegated tasks among team members according to their strengths and abilities.
- Ensured compliance with safety regulations, company policies, and procedures.
- Provided guidance and support to team members when needed.
- Developed strategies to increase customer satisfaction ratings.
- Conducted regular team meetings to discuss operational issues.
- Handled employee relations issues such as disciplinary action or terminations.
- Resolved customer complaints in a professional manner.
- Monitored employee productivity to provide constructive feedback and coaching.
- Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Trained new employees on company policies, job duties, and performance expectations.
- Oversaw inventory management, ensuring adequate stock levels and reducing waste.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Implemented quality control measures, significantly reducing error rates.
- Streamlined workflow processes, reducing project completion times.
- Complied with company policies, objectives and communication goals.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Reviewed completed work to verify consistency, quality, and conformance.
- Assigned work and monitored performance of project personnel.
Truck Driver
Werner Enterprises
Omaha, NE
08.1998 - 05.2000
- Responded promptly to emergency situations including inclement weather conditions or traffic delays while remaining calm under pressure.
- Inspected truck before and after trips, ensuring all safety regulations were followed.
- Adhered strictly to company policies concerning alcohol use while operating a commercial motor vehicle.
- Participated in training sessions related to defensive driving techniques, new technologies used in trucks and trailers, accident prevention methods.
- Transported goods to and from specified destinations in accordance with delivery schedules.
- Managed personal driving time according to Hours of Service regulations.
- Followed appropriate safety procedures for transporting hazardous materials when applicable.
- Communicated with dispatchers regarding pickup and delivery times.
- Complied with DOT requirements for background checks prior to operating a CMV.
- Stayed informed regarding changes in transportation laws and regulations that could affect operations.
- Provided customer service by responding to inquiries about services offered or directions to destination locations.
- Performed daily pre-trip inspections on vehicles to ensure safe operation on the roadways.
- Filled out paperwork accurately at each stop along route including bills of lading and trip sheets.
- Ensured deliveries were on time by following designated routes and adhering to traffic laws.
- Checked vehicle for mechanical items and safety issues, maintained logs of working hours, monitored the vehicle's performance, and recorded any incidents.
- Kept up-to-date knowledge of changing roads, construction areas, traffic patterns, and dangerous curves in order to plan the most efficient routes.
- Inspected truck for defects and safe operating condition before, during and after trips.
- Hooked and unhooked trailers from tractor and converter dollies.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
- Coordinated with dispatch to receive updates, communicate efficient routes and convey delays.
- Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
- Inspected and maintained vehicle supplies and equipment to ensure vehicles remained in proper working condition.
- Implemented daily DOT pre-trip inspections to reduce risks or delivery delays.
- Maintained safe driving habits to protect property and general public on roadways.
- Managed unexpected emergencies and route changes with calm and professionalism.
- Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.
- Planned efficient routes and adjusted strategies based on current weather and traffic information.
- Followed regular schedule of pickups for individual customers and groups.
- Conducted daily DOT pre-trip inspections according to set checklist.
- Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.
- Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
- Worked well with dispatchers to communicate route and schedule changes.
- Notified customers of potential late deliveries, resulting in decrease in calls to company support line.
- Recorded expenses and maintained receipts.
- Maintained ongoing communications with operations center personnel to keep teammates informed.
- Observed driving regulations and safety procedures, maintaining excellent safe driving record.
- Fulfilled back haul orders and spotted trailers in loading yard.
- Performed regular inspections and completed vehicle repairs.
- Processed shipment documents neatly and efficiently for each load.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
Education
GED -
Drew Central
Monticello05-2008
Skills
- Document management
- Data entry
- Microsoft Excel
- Office equipment operation
- Customer service
- Communication skills
- Problem solving
- Filing systems
- Visitor management
- Email correspondence
- Staff support
- Document scanning
- File organization
- Verbal communication
- Typing speed
- Reception oversight
- Phone reception
- Verbal and written communication
- Filing experience
- Multi-line phone systems
- Keyboarding skills
- Task prioritization
Accomplishments
- Safe driving award given, mileage award given, child nurishment award
Certification
- Class A CDL, certificate in child nutrition
Timeline
Secretary
Bryant School District
08.2020 - Current
Food Service Manager
Bryant School District
08.2012 - 08.2020
Truck Driver
Werner Enterprises
08.1998 - 05.2000
GED -
Drew Central
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