Dana Emery
Wonder Lake,Illinois
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Baxter International
06.2022 - 09.2024
- Addressed customer service inquiries in a timely and accurate fashion
- Gave accurate and appropriate information in response to customer inquiries
- Met goal metrics through all quarters in call quality and attendance
- Worked remotely while consistently meeting project deadlines and achieving department objectives
Rural Carrier Associate
United States Post Office
04.2021 - 02.2022
- Followed safety protocols and regulations while driving, upholding professional service reputation
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services
Cosmetic Beauty Advisor
Ulta
11.2019 - 09.2020
- Boosted satisfaction and repeat business by recommending products in alignment with customer needs
- Arranged merchandise to present visually appealing displays and attract clientele
- Maintained current knowledge of store promotions and highlighted sales to customers
Brand Associate
Old Navy
04.2019 - 09.2019
- Interacted directly with customers to ensure they had pleasant experiences while visiting the store
- Listened to customer needs and desires to identify and recommend optimal products
- Built customer loyalty and retention by delivering excellent shopping experiences
General Crew Member
Classic Cinemas
04.2015 - 07.2019
- Provided excellent customer service by greeting customers and meeting quality expectations
- Enforced theater policies to maintain enjoyable viewing experience for all customers
- Provided information about current and future events at facility
Front Desk Guest Service Representative
Mario Tricoci Salon and Spa
01.2019 - 04.2019
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate
- Recorded notes for future reference about customer preferences and services delivered
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered
Education
EMS Certification - Emergency Medicine
McHenry County College
Crystal Lake, IL12.2021
Associate of Arts - History
McHenry County College
Crystal Lake, IL07.2017
Skills
- Complex Problem-Solving
- HIPPA Compliance
- Customer Service
- Google Docs
- Microsoft Windows
- Data Entry Proficiency
References
- Matthew Yngve, Supervisor, Baxter Int., 262-960-6594
- Ben Llaneta, Manager, Classic Cinemas, 815-341-8766
Timeline
Customer Service Representative
Baxter International
06.2022 - 09.2024
Rural Carrier Associate
United States Post Office
04.2021 - 02.2022
Cosmetic Beauty Advisor
Ulta
11.2019 - 09.2020
Brand Associate
Old Navy
04.2019 - 09.2019
Front Desk Guest Service Representative
Mario Tricoci Salon and Spa
01.2019 - 04.2019
General Crew Member
Classic Cinemas
04.2015 - 07.2019
Associate of Arts - History
McHenry County College
EMS Certification - Emergency Medicine
McHenry County College
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