Dana Enis

Work History

Recruiter

Relode

Brentwood, TN

12.2021 - 05.2022

Ensured compliance with federal, state, and local employment laws and regulations.
Ensured compliance with applicable laws and regulations regarding recruitment activities.
Provided ongoing support throughout the entire recruitment life cycle processes.
Identified best practices for recruiting process improvement.
Developed job descriptions and postings to attract qualified applicants.
Maintained Applicant Tracking System records of all applicants.
Negotiated salaries and other employment terms with successful applicants.
Created reports on key recruitment metrics such as time-to-fill and cost-per-hire.
Built relationships with universities, colleges, alumni associations.
Provided feedback to unsuccessful applicants on the status of their applications.
Organized recruitment activities such as career fairs, campus visits.
Collaborated with hiring managers to understand position requirements.
Conducted in-depth interviews with top candidates to assess skills and fit.
Reviewed resumes, conducted phone screens, and managed candidate pipelines.
Assisted in onboarding of new hires by providing orientation materials and training sessions.
Sourced and screened potential candidates for open positions.
Coordinated background checks on successful candidates prior to offer acceptance.
Participated in industry networking events to build talent pipeline.
Advised management on staffing needs and strategies for improving diversity initiatives.
Researched emerging trends in recruitment technology and techniques.
Referred suitable candidates to relevant departments for additional assessment.
Advised hiring managers on interview techniques and selection criteria.
Managed employee referrals program including tracking progress and awarding incentives.
Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.
Advertised and promoted open positions using social media and digital marketing procedures.
Explained job duties, compensation and benefits to potential candidates.
Trained and mentored newer recruiters in successful strategies for interviewing and qualifying candidates.
Managed candidate activity within Applicant Tracking System (ATS).
Fostered relationships with hiring managers to understand departmental hiring needs.
Negotiated salary and benefits packages with candidates.
Leveraged applicant tracking systems (ATS) to streamline recruitment processes.
Managed full-cycle recruiting process, from sourcing candidates to extending offers.
Updated and maintained candidate records in the recruitment database.
Tracked and analyzed recruitment metrics to identify areas for improvement.
Coordinated and attended career fairs and recruitment events to source candidates.
Developed recruitment strategies to achieve required staffing levels for assigned requisitions.
Conducted reference and background checks on prospective employees.
Assisted with the onboarding process for new hires.
Provided a positive candidate experience throughout the recruitment process.
Developed and maintained a network of contacts to help identify and source qualified candidates.
Acted as a brand ambassador, promoting the company's values and culture to potential candidates.
Created and maintained positive relationships with hiring managers and HR business partners.
Read, analyzed, and interpreted various internal and external documents and reports.
Utilized various sourcing methods including social media, job boards, and networking events.
Facilitated job application processes for qualified candidates.
Developed and implemented innovative recruiting strategies to attract diverse talent.
Implemented diversity recruiting strategies to promote an inclusive workplace.
Monitored applicant tracking system actions to support hiring deadlines and streamline candidate experiences.
Participated in local job fairs and recruitment events for prospective hiring.
Provided hiring status updates to HR and managers for comprehensive oversight.
Crafted compelling job descriptions to attract qualified candidates.
Worked with senior leadership to develop comprehensive recruitment strategies for long-term implementation.
Conducted initial phone screens and coordinated interview schedules with hiring managers.
Maintained current knowledge of equal employment opportunity and affirmative action guidelines and laws.
Conducted exit interviews and completed employment termination paperwork.
Prepared or maintained employment records using human resources management system software.
Developed or implemented recruiting strategies to meet current or anticipated staffing needs.
Sourced, qualified and conducted screening interviews with job candidates.
Informed job applicants of duties and responsibilities, compensation, and benefits.
Interpreted and explained human resources policies, procedures or regulations.
Analyzed employment-related data and prepared reports.
Scheduled or conducted new employee orientations.
Conferred with management to develop or implement personnel policies or procedures.
Hired employees and processed hiring-related paperwork.
Addressed harassment allegations, work complaints or other employee concerns.
Maintained and updated organizational charts, employee handbooks or performance evaluation forms.
Advised management on organizing, preparing or implementing recruiting or retention programs.
Selected qualified job applicants or referred to managers to make hiring recommendations.
Interviewed job applicants to obtain information on work history, education or job skills.
Searched for qualified job candidates using computer databases, media advertisements or employee referrals.

Package Handler

Fed Ex Ground

Tracy, CA

10.2021 - 05.2022

Monitored package deliveries to ensure timely arrivals at destinations.
Collaborated with team members on tasks such as sorting mail into designated bins.
Stacked boxes onto pallets in an efficient manner.
Checked all outgoing shipments to ensure accuracy of contents.
Managed inventory levels by tracking incoming and outgoing packages.
Labeled parcels accurately according to company guidelines.
Organized packages according to type, size, destination, and other specifications.
Participated in regular safety meetings and training sessions.
Ensured compliance with postal regulations regarding hazardous materials handling.
Provided assistance to customers with special shipping needs such as oversized items or fragile cargo.
Reported any lost or damaged items to supervisors immediately upon discovery.
Utilized computer systems for tracking orders, printing labels, and preparing reports.
Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
Inspected packages for damages or defects and recorded any issues found.
Resolved conveyor system issues by clearing jams and blockages.
Disposed of debris and hazardous materials properly to avoid contamination.
Picked products using RF scanner to fill orders.
Assisted in loading delivery trucks with prepared packages.
Operated material handling equipment safely to move heavy packages.
Maintained clean and organized work area, adhering to safety standards.
Packed, sealed, and labeled shipments adhering to company standards and protocols.
Assisted with loading and unloading of irregularly shaped or oversized packages manually.
Braced, padded and supported items in packages to prevent shifting and damages.
Worked flexible hours, including weekends and holidays, to meet business needs.
Sorted packages to appropriate slide, line or belt for final distribution.
Scanned and sorted packages according to destinations and service type using handheld scanner.
Adapted to various environmental conditions in warehouse and outdoor settings.
Complied with federal, state, and company regulations regarding package handling.
Protected company inventory by maintaining and organizing storage areas.
Conducted package inspections for damage and reported discrepancies to supervisor.
Communicated effectively with supervisors regarding any logistical issues.
Utilized handheld devices to track and update package status in real-time.
Followed company policies and procedures for secure package handling.
Managed time efficiently to meet or exceed productivity targets.
Scanned and sorted incoming packages by destination and priority, maintaining accuracy.
Collaborated with team members to improve workflow and increase productivity.
Used scanners to track parcel information, condition or receipt.
Checked cargo before transportation and determined if items adhered to proper regulation standards.
Collaborated with other movers when loading large equipment to prevent potential accidents.
Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
Secured items in truck by strapping over protective padding.
Packed boxes and stock using organizational guidelines.
Placed bracing, straps and other protective devices onto items in transit to prevent damage.
Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
Tagged and wrote identifying information on containers, boxes and cargo.
Placed bins, carts and containers in convenient locations to assist with loading efficiency.
Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.

Customer Service Representative

Home Depot

Manteca, CA

06.2024 - Current

Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Conducted regular follow-up calls with customers after resolving their issues.
Answered customer inquiries and provided accurate information regarding products and services.
Developed strong relationships with customers by providing personalized assistance and support.
Provided accurate information about products and services to customers.
Maintained a high level of professionalism when dealing with difficult customers.
Gathered customer feedback through surveys and used the data to improve customer service.
Identified areas of improvement in customer service processes and suggested changes accordingly.
Provided excellent customer service to resolve customer complaints in a timely manner.
Provided exceptional customer service to ensure customer satisfaction.
Maintained detailed records of customer interactions, transactions and comments for future reference.
Identified opportunities for upselling additional products or services based on customer needs.
Developed positive relationships with customers through friendly interactions.
Answered customer inquiries via phone, email, and chat.
Implemented innovative methods for streamlining the customer service process.
Tracked orders from start to finish to ensure timely delivery of goods or services.
Resolved customer complaints promptly and efficiently.
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Answered inbound calls, chats and emails to facilitate customer service.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Developed strong customer relationships to encourage repeat business.
Used approved scripts to de-escalate angry customers during telephone interactions.
Collaborated with sales team members to stay current on inventory levels and resolve item issues.
Conferred with customers by telephone or in person to provide information about products or services and take orders.
Utilized job-related software to prepare change of address records and issue service discontinuance orders.
Supported sales team members to drive growth and development.
Recommended improvements in products, service and billing methods to management to prevent future problems.
Adjusted bills and refunded money to resolve customers' service or billing complaints.
Surpassed sales goals through implementation of successful marketing strategies.
Promoted available products and services to customers during service, account management and order calls.
Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Oversaw warranty counseling process to manage expense controls.
Prevented key account losses by researching discrepancies and correcting problems.
Strengthened customer retention by offering discount options.
Provided top quality control and eliminated downtime to maximize revenue.
Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Updated system with order specifics and customer details, preferences, and billing information.
Took special orders in person and over telephone, generating additional revenue every month.
Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Determined accurate prices for customer services, consistently searching for deals and best prices.
Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Liaised between customers and retail buyers to expedite orders and meet customer demands.
Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.

Clinical Liaison/Clinical Recruiter

Power Personnel

San Jose, CA

04.2017 - 04.2019

Assisted in developing marketing materials highlighting services offered by the organization.
Compiled data from patient records for research activities related to outcomes management.
Maintained communication with referral sources regarding new admissions, discharges, changes in condition or treatments.
Provided ongoing education to staff on evidence based practices related to clinical care.
Provided guidance and support to healthcare providers on the use of available resources.
Actively participated in performance improvement initiatives designed to enhance patient safety standards.
Promoted positive interactions between the organization and external referral sources.
Reviewed referrals for appropriateness of services requested and availability of resources.
Collaborated with physicians, nurses, and other health professionals in providing quality patient care.
Ensured regulatory compliance with state and federal regulations related to patient care.
Identified opportunities for process improvements that would result in cost savings while maintaining high levels of quality care delivery.
Attended community events as a representative of the organization.
Developed and implemented clinical education programs for medical staff.
Taught volunteers how to relate to guests, uphold patients' rights and respond to specific issues.
Collaborated with clinical and administrative staff to meet patient needs.
Scheduled interviews with hiring managers and facilitated communication between both parties.
Ensured a smooth transition from recruitment process through onboarding new employees.
Developed recruitment strategies to attract top talent in the clinical field.
Assessed current recruiting processes for areas of improvement or optimization.
Identified, recruited and interviewed potential clinical candidates for open positions.
Coordinated onboarding activities for new hires, including orientation and training programs.
Managed applicant flow throughout the interview process by providing timely updates.
Participated in college recruiting initiatives such as campus visits or career fairs.
Assisted in developing job descriptions and ensuring compliance with labor laws and regulations.
Monitored job boards, social media sites, professional organizations and career fairs.
Researched salary data for competitive market analysis when making offers.
Stayed up-to-date on industry trends related to recruitment best practices.
Advised management on selection decisions based on skillset requirements of position.
Developed relationships with healthcare professionals through networking events, job postings and referrals.
Provided guidance on compensation packages, benefits and other employee relations matters.
Reviewed resumes and applications to assess qualifications of potential candidates.
Collaborated with HR team members to identify staffing needs within the organization.
Created reports summarizing key performance indicators related to recruitment efforts.
Conducted reference checks to ensure accuracy of candidate qualifications.
Liaised with management to review, analyze and clarify job specifications and skills or competencies required.
Developed and maintained a talent pipeline for critical and hard-to-fill positions.
Collaborated with HR team to ensure smooth onboarding process for new hires.
Referenced corporate guidelines to determine appropriate compensation.
Coordinated with hiring managers to understand specific job requirements and desired qualifications.
Established and maintained strategic relationships with professional associations and industry contacts to identify potential candidates.
Provided timely and constructive feedback to candidates throughout the recruitment process.
Implemented and administered comprehensive talent acquisition strategy to drive quality, response time, and cost-effectiveness.
Met with management to understand staffing model and growth projections for department, office and region.
Coached management in areas of recruitment and hiring to improve organizational productivity.
Conducted background checks and reference checks as part of the pre-employment screening process.
Developed and delivered training sessions to hiring managers on effective interviewing techniques and best practices.
Organized and attended job fairs and recruiting events to promote employer brand and opportunities.
Maintained compliance with all federal, state, and local employment laws and regulations throughout the recruiting process.
Utilized various sourcing techniques including social media, job boards, and professional networks to attract top talent.
Partnered with management to identify internal career paths to improve employee satisfaction and increase retention.
Negotiated employment terms and offers with selected candidates, balancing organizational budgets and candidate expectations.
Maintained strict confidentiality of all candidate and employee information in accordance with privacy laws and regulations.
Managed the entire recruitment lifecycle from initial contact to offer stage, ensuring a smooth candidate experience.
Managed salary negotiations and offer process to facilitate on-boarding.
Developed active and passive candidate pipelines through research, networking and screening.
Sourced, screened and interviewed candidates to fill clinical, corporate staff and variety of other positions.
Participated in strategic planning meetings to forecast staffing needs and develop recruitment goals.
Utilized applicant tracking systems (ATS) to streamline recruitment processes and maintain candidate data.
Maintained a strong network of healthcare professionals to fill clinical and non-clinical roles efficiently.
Analyzed recruitment metrics and reports to identify trends, challenges, and opportunities for process improvement.
Conducted thorough screenings and interviews to assess candidate qualifications and fit.
Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
Addressed harassment allegations, work complaints or other employee concerns.
Interviewed job applicants to obtain information on work history, education or job skills.
Hired employees and processed hiring-related paperwork.
Analyzed employment-related data and prepared reports.
Scheduled or conducted new employee orientations.
Interpreted and explained human resources policies, procedures or regulations.
Maintained current knowledge of equal employment opportunity and affirmative action guidelines and laws.
Conferred with management to develop or implement personnel policies or procedures.
Developed or implemented recruiting strategies to meet current or anticipated staffing needs.
Maintained and updated organizational charts, employee handbooks or performance evaluation forms.
Selected qualified job applicants or referred to managers to make hiring recommendations.
Advised management on organizing, preparing or implementing recruiting or retention programs.
Sourced, qualified and conducted screening interviews with job candidates.
Informed job applicants of duties and responsibilities, compensation, and benefits.
Conducted exit interviews and completed employment termination paperwork.

Summary

Overview

Work History

Recruiter

Package Handler

Customer Service Representative

Clinical Liaison/Clinical Recruiter

Education

Bachelor of Science - Nursing

Skills

References

Work Availability

Affiliations

Timeline

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