Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Dana Espinosa

Temecula,CA

Summary

Highly motivated and hardworking individual accustomed to working with residents to address needs, maintain properties and drive profit and occupancy success. Skilled business manager with proven skills in operational and team leadership. Bringing several years of related experience combined with results-focused and quality-driven approach.

Overview

21
21
years of professional experience

Work History

Property Manager

Martin Commercial Group
Santa Ana , CA
05.2024 - Current
  • Oversaw daily operations, maintenance, and administration of various properties.
  • Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Prepared and submitted monthly tenant visit logs.
  • Coordinated with vendors providing services such as janitorial work, landscaping, security systems installation and monitoring.
  • Performed regular inspections of buildings and grounds to ensure all safety standards were met.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Property Manager

Pacific City Properties, Inc.
Irvine , CA
08.2015 - 05.2024
  • Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
  • Oversaw projects through timely inquiry response, event coordination and on-site support for feature film productions and events.
  • Responded to tenant maintenance requests according to agreed conditions for building functionality.
  • Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
  • Managed day-to-day activities involving tenants, subcontractors and property management.
  • Completed lease applications and verifications, notifying prospects of results.
  • Updated tenant and unit information to keep current in housing database.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Prepared and submitted monthly tenant visit logs.
  • Handled resident complaints and expedited maintenance requests.
  • Solicited and analyzed bids for repairs, renovation and general maintenance.
  • Met with prospective tenants to show property and assess applications or sign leases.
  • Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
  • Monitored market trends to ensure competitive pricing structures for units under management.
  • Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
  • Ensured that all rent payments were collected on time by following up with delinquent tenants.
  • Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
  • Provided guidance and support to junior team members in order to facilitate their professional development.
  • Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
  • Oversaw daily operations, maintenance, and administration of various properties.
  • Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
  • Advised owners on potential improvements or investments that could increase the value of their properties.
  • Oversaw and monitored preventative maintenance and energy management inspections and programs.
  • Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
  • Built relationships with service vendors and submitted associated billing statements.
  • Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
  • Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
  • Processed evictions when necessary in accordance with state laws and procedures.
  • Inspected properties regularly to identify deficiencies and schedule repairs.

Accounts Payable and Receivable Manager

Barrot Corporation
Irvine, CA
12.2003 - 08.2015
  • Provided training to staff members on proper use of accounting software applications.
  • Reconciled bank statements on a regular basis to ensure accuracy of transactions.
  • Managed bookkeeping and accounting systems and completed data entry with accuracy and efficiency.
  • Addressed month-end closing functions for detailed reporting.
  • Developed and maintained accounts payable and receivable policies and procedures.
  • Responded promptly to customer inquiries regarding their accounts status.
  • Coordinated preparation of external audit materials and external financial reporting.
  • Assisted with the preparation of annual budgets and forecasts.
  • Prepared monthly financial reports for senior management review.
  • Created detailed reports for management review on a regular basis.
  • Developed invoicing systems and internal controls to boost billing efficiencies.
  • Implemented efficient systems for tracking payments received from customers.
  • Responded to customer inquiries via phone or email in a professional manner.
  • Assigned work and monitored performance of project personnel.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Coordinated meetings, conferences, travel arrangements and department activities.
  • Supervised staff members, organized schedules and delegated tasks.
  • Organized company events including holiday parties, team building activities .
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Automated office operations for managing client correspondence, payment schedules and data communications.

Education

Some College (No Degree) - Business Administration

Santiago Canyon College
Orange, CA

Skills

  • Tenant relations
  • Lease administration
  • Business administration
  • Maintenance coordination
  • Exceptional oral and written communication skills
  • Accounting operations
  • Maintenance scheduling
  • Eviction procedures
  • Valid California driver's license
  • Property inspections
  • Payment collection
  • Customer service-focused
  • Skilled multi-tasker
  • Eviction notices
  • Property management
  • Administrative support
  • Rent collection
  • Software utilization
  • Proficient in Yardi, AppFolio, and Quickbooks

Languages

English/Spanish
Professional

Timeline

Property Manager

Martin Commercial Group
05.2024 - Current

Property Manager

Pacific City Properties, Inc.
08.2015 - 05.2024

Accounts Payable and Receivable Manager

Barrot Corporation
12.2003 - 08.2015

Some College (No Degree) - Business Administration

Santiago Canyon College

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Dana Espinosa