Dana Estes
Loves Park,IL
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Pre Arrangement Specialist/Mortuary Assistant
Grace Funeral and Cremation Services
Rockford, ILLINOIS
07.2023 - 10.2024
- Assisted with the preparation of funeral services, including transporting caskets and urns to the place of service.
- Organized and set up chapel or visitation rooms, ensuring all necessary items were present and in proper order.
- Greeted guests at the door and provided directions when needed.
- Coordinated with vendors such as florists, musicians, printers and caterers to ensure that all services ran smoothly.
- Accompanied deceased persons to the place of final disposition or cremation facility.
- Served as a liaison between families, funeral directors and other personnel involved in funeral services.
- Prepared documents for legal requirements related to burials or cremations.
- Assisted with embalming processes when necessary.
- Ensured that any special requests from families were met in a timely manner.
- Conducted administrative tasks such as filing paperwork associated with funerals.
- Maintained inventory of supplies used in funeral preparations.
- Attended meetings with clients to discuss pre-arrangements or other topics related to funerals.
- Assisted funeral director in coordination of services.
- Prepared memorial materials, including service programs, and signage.
- Removed deceased from place of death and transported to funeral home.
- Scheduled funeral services, coordinated burials and arranged cremations.
- Prepared death certificates and drafted obituaries.
Customer Service and Sales Associate
Farmers Insurance Company- Chris Sherrard
Rockford, ILLINOIS
07.2013 - 07.2023
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Built relationships with customers to encourage repeat business.
- Demonstrated product features and benefits for customers' needs.
- Upsold additional items based on customer interests and needs.
- Helped customers find specific products, answered questions, and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Sold various products by explaining unique features and educating customers on proper application or usage.
Cosmetologist
Dukes Barbershop and Salon
Rockford, IL
01.2009 - 06.2013
- Provided consultations to clients on beauty treatments, products and services.
- Created customized hair styles according to client's preferences and facial features.
- Performed haircuts, coloring, highlighting and styling techniques.
- Maintained cleanliness of salon equipment and tools.
- Ensured proper sanitation practices were followed at all times.
- Managed appointments through scheduling software program.
- Attended continuing education classes to stay up-to-date with trends in the industry.
- Advised clients on how to maintain their new hairstyles at home.
- Developed a loyal client base through excellent customer service.
- Trained new staff members on salon policies and procedures.
- Engaged with customers by providing friendly conversation during services.
- Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
Manager/Cosmetologist
CJ'S Custom Cuts
Loves Park, IL
06.2001 - 12.2008
- Coached, mentored and trained team members in order to improve their job performance.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Monitored staff performance and addressed issues.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Ensured proper sanitation practices were followed at all times.
- Maintained cleanliness of salon equipment and tools.
Education
Associate of Applied Science - Mortuary Science
Des Moines Area Community College
Ankeny, IA08-2024
Associate of Arts -
Rock Valley College
Rockford, IL05-2010
Skills
- Customer Response
- Mortuary operations
- Cremations
- Embalming techniques
- Funeral planning
- Body preparation
- Valid Illinois driver's license
Certification
Insurance License since April 2001
Cosmetology License since October 2012
Certified Crematory Operator since March 2024
Timeline
Pre Arrangement Specialist/Mortuary Assistant
Grace Funeral and Cremation Services
07.2023 - 10.2024
Customer Service and Sales Associate
Farmers Insurance Company- Chris Sherrard
07.2013 - 07.2023
Cosmetologist
Dukes Barbershop and Salon
01.2009 - 06.2013
Manager/Cosmetologist
CJ'S Custom Cuts
06.2001 - 12.2008
Associate of Applied Science - Mortuary Science
Des Moines Area Community College
Associate of Arts -
Rock Valley College
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