Dana Ethridge
Sharpsburg,GA
Summary
Results-driven transportation and logistics leader with a track record of success at JB Harris Transport & Logistics, LLC. Specializes in optimizing domestic and international operations, ensuring compliance while enhancing customer satisfaction. Proficient in problem-solving and employee training, utilizing TMS and CRM systems to streamline processes. Dedicated to achieving operational excellence and delivering outstanding service.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Director of Customer Relations | Transportation Specialist – Domestic & International Operations
JB Harris Transport & Logistics, LLC
Newnan, GA
02.2020 - Current
- Enhanced client satisfaction by efficiently resolving service issues and managing customer relations.
- Manage logistic operations, consistently upholding industry compliance standards and guidelines.
- Created and maintained less-than-truckload and small package tariffs for transportation management systems.
- Coordinate domestic and international documentation and freight movement (Ocean & Air)
- Supply Chain Management.
- Train and onboard new employees, maintaining consistent customer experience.
- Organize company events and training programs.
Owner – Septic Services (Family Business)
The Dump Pumper
Conyers, GA
01.2019 - Current
- Oversee all business operations, including scheduling, compliance, and monetary management
- Provide customer service and manage Logistics for septic system services
Transportation Specialist – Domestic & International Operations
PGL - Perimeter Global Logistics
Atlanta, GA
01.2014 - 11.2018
- Managed domestic and international shipments, ensuring timely delivery and regulatory compliance
- Resolved transportation challenges through problem-solving and analytical thinking
- Collaborated with teams to optimize operations and customer satisfaction
Transportation Specialist – Domestic & International Operations
Morgan Systems Inc.
Atlanta, GA
10.2013 - 01.2014
- Coordinated and managed daily shipment bookings and tracking
- Managed customer relations and Logistics support
Transportation Specialist – Air Exports
RL Global Logistics
Atlanta, GA
06.2012 - 10.2013
- Managed air export Logistics, ensuring timely and cost-effective shipments
- Provided customer support and resolved service issues
- Assisted with international shipping documentation and compliance
School Nurse – Edwards Middle School
Rockdale County Public Schools
Conyers, GA
11.2011 - 05.2012
- Provided medical support and first aid to students
- Maintained health records and administered medications per school policies
TSA, Safety & Driver Compliance Specialist
DTH Expeditors
Atlanta, GA
04.2010 - 10.2011
- Conducted pre-employment, post-accident, and random drug screenings
- Managed expedited transportation Logistics and airfreight routing
- Ensured compliance with TSA safety regulations and driver training programs
Operations Manager, Dispatcher
Service Freight Company
Atlanta, GA
03.2009 - 04.2010
- Supervised daily transportation operations, including local pickup and delivery
- Managed driver safety compliance, training programs, and equipment maintenance
- Oversaw administrative tasks and customer service operations
Owner, Operations & Dispatch Manager
RL Trucking, Inc.
Atlanta, GA
08.2004 - 03.2009
- Led business operations, including dispatching, compliance, and financial reporting
- Trained employees on TSA regulations and driver safety
- Managed fuel reports, equipment maintenance, and customer service functions
Education
Nursing Program -
Medix
Marietta, GA01.1992
High School -
Morrow High School
Morrow, GA01.1985
Skills
- Customer Service Excellence
- Domestic & International Shipping
- Logistics Warehouse Organization
- Office Administration
- Critical Thinking and Resolution
- Employee Development
- Driver Compliance Management
- Microsoft Word
- Excel
- PowerPoint
- Outlook
- QuickBooks
- TMS-Cargo Wise
- TMS – Ship Primus (API Enabled Logistics Rate Shop)
- CRM Spiro
Certification
- 5S Management – Six Sigma
- Frontline Leader Impact – Clayton State University
- Driver Log & Safety Regulations
References
References available upon request.
Timeline
Director of Customer Relations | Transportation Specialist – Domestic & International Operations
JB Harris Transport & Logistics, LLC
02.2020 - Current
Owner – Septic Services (Family Business)
The Dump Pumper
01.2019 - Current
Transportation Specialist – Domestic & International Operations
PGL - Perimeter Global Logistics
01.2014 - 11.2018
Transportation Specialist – Domestic & International Operations
Morgan Systems Inc.
10.2013 - 01.2014
Transportation Specialist – Air Exports
RL Global Logistics
06.2012 - 10.2013
School Nurse – Edwards Middle School
Rockdale County Public Schools
11.2011 - 05.2012
TSA, Safety & Driver Compliance Specialist
DTH Expeditors
04.2010 - 10.2011
Operations Manager, Dispatcher
Service Freight Company
03.2009 - 04.2010
Owner, Operations & Dispatch Manager
RL Trucking, Inc.
08.2004 - 03.2009
Nursing Program -
Medix
High School -
Morrow High School
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