Dana Fagan
Stuart,FL
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
17
17
years of professional experience
Work History
Server Trainer
Duffy’s Sports Grill
04.2015 - 12.2024
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Actively participated in team meetings to discuss strategies for increasing efficiency and improving customer experiences.
Telecommunications Administrator
Synchronoss Technology Inc
08.2007 - 01.2010
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Handled high-stress situations calmly while maintaining focus on achieving desired outcomes in challenging circumstances.
Education
BBA - Business Administration
University of South Florida
Jupiter High School
Skills
- Active listening
- Critical thinking
- Customer service
- Problem resolution
- Attention to detail
- Team building and leadership
- Problem-solving
- Customer engagement
- Multitasking and organization
Timeline
Server Trainer
Duffy’s Sports Grill
04.2015 - 12.2024
Telecommunications Administrator
Synchronoss Technology Inc
08.2007 - 01.2010
BBA - Business Administration
University of South Florida
Jupiter High School
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