Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Affiliations
Timeline
Generic

Dana Ferry

New Castle,PA

Summary

Results-driven Business Analyst and Certified Scrum Master skilled in Agile methodologies and risk assessment. Demonstrated ability to convert customer requirements into actionable user stories while fostering collaboration within teams. Recognized for boosting team productivity and delivering high-quality software solutions through effective communication and strong interpersonal skills. Aiming to leverage expertise in optimizing processes and enhancing project outcomes.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Business Analyst

Persistent Systems
Remote, PA
02.2025 - Current
  • Documented outcomes and key takeaways from workshops and collaborative meetings.
  • Worked to gather customer requirements, clarify specifications and translate into product backlog.
  • Worked closely with the development team to ensure quality deliverables were produced.
  • Monitored milestones and deliverables to stay ahead of schedules and proactively spot potential roadblocks.
  • Completed thorough risk assessments and deployed management and response strategies to prevent roadblocks.
  • Facilitated daily stand-ups, sprint planning, retrospectives, demos and other Scrum related meetings.
  • Monitored progress of the project using various tools such as JIRA.
  • Formulated detailed schedules highlighting potential risks and alternatives.
  • Worked with project owners and end users to prioritize feature development and enhancements based on critical paths and business needs.
  • Facilitated the creation of user stories and product backlog organization.
  • Provided guidance on how to use Agile and Scrum practices and values.
  • Acted as a liaison between business owners and development teams to ensure requirements are met.
  • Ensured consistent communication among project stakeholders.
  • Maintained an up-to-date understanding of industry trends in agile software development.
  • Documented new features and strategies as well as user stories and criteria for acceptance.
  • Collaborated with stakeholders to ensure successful delivery of projects within timelines and budgets.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked with cross-functional teams to achieve goals.

Business Analyst

Ascensus Retirement Services
Remote, PA
03.2020 - 02.2025
  • Analyzed customer requirements and translated them into technical specifications for development teams.
  • Identified needs of customers promptly and efficiently.
  • Identified and analyzed industry or geographic trends with business strategy implications.
  • Collected business intelligence data from industry reports, public information or purchased sources.
  • Collaborated with development teams to design and develop new software applications according to Agile methodology principles.
  • Participated in requirement gathering workshops with both internal and external customers and stakeholders.
  • Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
  • Facilitated user stories, sprint planning sessions, daily stand-ups, retrospectives, and demos.
  • Defined business requirements and reported them back to stakeholders.

VP, Project Management Supervisor

PNC Wealth Management
Pittsburgh, PA
06.2003 - 03.2020
  • Organized and facilitated regular scrum meetings to ensure team productivity.
  • Maintained a clear vision of the product by regularly communicating updates across departments.
  • Led strategic planning sessions for design and construction management.
  • Supported developers through sprint planning sessions, daily stand-ups, retrospectives, demos.
  • Recommended methods for continuous improvements after assessing performance against actual goals.
  • Outlined new feature plans and specifications.
  • Provided guidance on technical challenges encountered during development cycles.
  • Worked closely with sales teams to ensure client satisfaction from acquisition to proposal phases.
  • Performed usability testing prior to releasing a new version of the application or feature set.
  • Coordinated with marketing and sales teams to develop go-to-market strategies and support product launches.
  • Mentored junior product owners and team members in product management best practices and principles.
  • Worked closely with UX and UI designers to create intuitive user experiences for web and mobile applications.
  • Actively participated in agile ceremonies such as sprint planning, grooming sessions, retrospectives.
  • Ensured that all tasks are completed within the specified timeline while meeting quality standards.
  • Championed Agile and Scrum methodologies to promote a culture of rapid iteration and feedback.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Implemented new operational procedures, increasing efficiency.
  • Trained new employees on company policies, job duties, and performance expectations.
  • Maintained positive working relationship with fellow staff and management.
  • Led weekly team meetings to discuss progress, address issues, and plan future actions.
  • Monitored employee attendance, addressing any punctuality or absenteeism issues.
  • Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
  • Created new strategies for improving customer service standards within the organization.
  • Organized client meetings to provide project updates.
  • Prepared and presented reports on team performance, challenges, and achievements to senior management.
  • Participated in recruitment efforts by interviewing prospective candidates for open positions.
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Acted as a liaison between upper management and staff, facilitating open communication.

Education

High School Diploma -

New Castle Senior High School
New Castle, PA
06-1996

Some College (No Degree) - General Studies

Slippery Rock University of Pennsylvania
Slippery Rock, PA

Some College (No Degree) - Organizational Leadership

Robert Morris University
Coraopolis, PA

Skills

  • Project management
  • Agile methodology
  • Customer requirements
  • User stories
  • Risk assessment
  • Software testing
  • Team collaboration
  • Feature prioritization
  • Team facilitation
  • Sprint review facilitation
  • Scrum framework expertise
  • Release planning
  • Servant leadership
  • User story creation
  • Product owner collaboration
  • Backlog grooming
  • Leading scrum meetings
  • Kanban knowledge
  • Scrum processes
  • Requirements gathering
  • Customer interaction
  • Workflow Analysis
  • Meeting facilitation
  • Meeting participation
  • Agile best practices
  • Backlog management
  • Presentation skills
  • Empathy and emotional intelligence
  • Public speaking

Certification

  • PSM1 - Certified Professional Scrum Master

Accomplishments

  • Performance Excellence Award - PNC Bank
  • Supervisor of the Year - PNC Bank Call Center
  • Peer accolades
  • Client/Customer Accolades

Affiliations

  • Avid reader
  • Home Chef
  • Animal Rescue
  • Community Involvement

Timeline

Business Analyst

Persistent Systems
02.2025 - Current

Business Analyst

Ascensus Retirement Services
03.2020 - 02.2025

VP, Project Management Supervisor

PNC Wealth Management
06.2003 - 03.2020

High School Diploma -

New Castle Senior High School

Some College (No Degree) - General Studies

Slippery Rock University of Pennsylvania

Some College (No Degree) - Organizational Leadership

Robert Morris University

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