Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dana Files

Glenn Heights,TX

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

15
15
years of professional experience

Work History

Cashier

Lowes Home Improvment
Waxahachie, TX
12.2021 - Current
  • Greeted customers and provided friendly customer service.
  • Operated cash registers to process payments for goods and services.
  • Balanced cash drawers at the end of each shift.
  • Resolved customer complaints in a professional manner.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer inquiries regarding store policies and procedures.
  • Assisted customers over the phone regarding store operations, product information and order placement.

Commercial Billing Administrator

C & R Sales
Red Oak, TX
12.2009 - 09.2021
  • Keep Service Module(s) current to ensure timely invoicing and reporting.
  • Accurately prepares service work orders to invoice customers.
  • Follows up on open work orders and billing discrepancies as per policy of company.
  • Assists with the Service Module and provides excellent customer service.
  • Fosters and maintains excellent relationships with customers and vendors.
  • Assists Service Coordinator with scheduling HVAC Service Technicians for service appointments according to scheduling policies.
  • Assists Technicians as needed with diagnosis, authorization or repairs.
  • Prepares service work orders for processing, tracks progress of service work orders within the timelines set.
  • Obtains any needed customer authorization prior to Service Technician reporting to work site.
  • Obtains the customer checklist from Insight Team/Customer representative prior to Service Technician reporting to work site.
  • Supports the Parts and Warranty Departments with any needed warranty or customer authorization prior to working on units including taking of pictures, faxing in for authorization or any/all procedures as prescribed in the manufacturer's warranty policy & procedure manuals.
  • Works with Parts and Warranty Departments contacting customers as needed to schedule appointments for special order parts.
  • Maintains a "Customer First" attitude always.
  • Performs all other duties as assigned.

Receptionist

Texas Recycling Surplus
Dallas, TX
10.2015 - 03.2017
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Reconciled bank accounts on a regular basis.
  • Assisted in the preparation of monthly financial statements and reports.
  • Reviewed customer accounts to ensure accuracy of billing information and payment terms.

Education

GED -

Duncanville High
Duncanville, TX

Skills

  • Customer assistance
  • Complaint resolution
  • Cash handling and management
  • Microsoft office expertise
  • Order coordination
  • Document scanning
  • Microsoft office proficiency
  • Office administration
  • Administrative support
  • Bookkeeping

Timeline

Cashier

Lowes Home Improvment
12.2021 - Current

Receptionist

Texas Recycling Surplus
10.2015 - 03.2017

Commercial Billing Administrator

C & R Sales
12.2009 - 09.2021

GED -

Duncanville High

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Dana Files