Dana Fine
East Rockaway,NY
Summary
Welcoming and enthusiastic administrative professional with 3+ years of experience in a dental office setting assisting patients and colleagues. Reliable, energetic, and competent professional with the ability to manage a busy dental office and provide unwavering excellent customer service to all patients. Positive and upbeat attitude while greeting and interacting with patients, answering calls, coordinating appointments, verifying insurance, and presenting treatment plans. Precise and thoughtful when utilizing programs and maintaining organized systems. Willingness to take on added responsibilities in an environment that fosters growth. Programs used include Denticon, Podium, Lighthouse360, Apteryx, Claim Connect (verification), Microsoft Office, G-Suite, and more.
Overview
9
9
years of professional experience
Work History
Patient Coordinator
Premiere Care Dental Management
09.2020 - Current
- Pediatric Dental Providing unwavering enthusiastic care and customer service to all patients and families.
- Creating a vibrant and fun environment for children from start to finish to help them feel safe and comfortable.
- Ability to adapt to change in a fast-paced dental office with a large and growing patient base.
- Scheduling and confirming appointments, collecting payments, preparing patient charts and forms.
- Following up with patients with missed appointments and overdue treatment/recalls to ensure providers’ schedules are productive.
- Manage patient payment and billing inquiries.
- Present treatment plans and pre/post-op instructions.
- Verify insurance coverage, create claims, and obtain pre-authorizations.
- Balancing day sheet and credit card machine at end of each day.
- Responsible for any other potential administrative tasks that will arise.
Physical Therapist Technician
Advanced Sports Physical Therapy
07.2014 - 09.2020
- Politely greet patients and provide excellent customer service throughout their appointments.
- Accurately record treatment information in patient records.
- Smoothly assist, position, and secure patients at therapy devices to support safe treatment protocols.
- Communicate with physical therapists, providing updates on patient care.
- Implement patient safety protocols and infection control practices for hygienic, compliant care.
- Set up equipment ahead of treatments to maintain smooth appointment schedules.
- Execute thermal treatments in accordance with individual patient care plans, utilizing both heated and chilled packs as indicated.
- Prepare for sessions by setting up patient treatment areas and equipment.
- Educate patients and families on exercises and proper body mechanics.
- Instruct patients to ensure proper exercise technique to avoid injury.
- Monitor patient progress and report changes to physical therapist.
Education
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice
New York, NY05.2019
Skills
- Denticon
- Podium
- Lighthouse360
- Apteryx
- Microsoft Office
- G-Suite
- 65 WPM
Timeline
Patient Coordinator
Premiere Care Dental Management
09.2020 - Current
Physical Therapist Technician
Advanced Sports Physical Therapy
07.2014 - 09.2020
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice
Similar Profiles
Will GarrettWill Garrett
Digital Dentistry / IT at Premiere 1 Dental LabDigital Dentistry / IT at Premiere 1 Dental Lab
Shandeen ClevelandShandeen Cleveland
Dental Assistant at Premiere Dental SpaDental Assistant at Premiere Dental Spa
Karissa JerinKarissa Jerin
In Home Caregiver for Veterans at Premiere financial management servicesIn Home Caregiver for Veterans at Premiere financial management services
Juana CooperJuana Cooper
File Clerk at Lynbrook Schools DistrictFile Clerk at Lynbrook Schools District
Connie CiceroConnie Cicero
Principal's Secretary at Lawrence School DistrictPrincipal's Secretary at Lawrence School District