Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dana Fitzgerald

Tomball

Summary

Dynamic professional with a strong background in physical education and data analysis, previously at Tomball ISD. Proven expertise in safety awareness and health promotion, fostering student engagement and success. Adept at implementing effective assessment methods and collaborating with diverse teams to enhance program quality and outcomes. CPR and diabetes care trained.


Experienced with data analysis, focusing on extracting meaningful insights from large datasets. Utilizes advanced statistical methods and visualization tools to support business objectives. Track record of enhancing data-driven decision-making processes through precise analysis and effective communication of findings.


Overview

28
28
years of professional experience

Work History

Physical Education Paraprofessional

Tomball ISD
08.2015 - 05.2025
  • Assisted teachers in implementing physical education lessons and activities.
  • Supported students in developing motor skills and promoting physical fitness.
  • Facilitated setup and cleanup of gym equipment before and after activities.
  • Monitored student participation and provided encouragement during exercises.
  • Helped maintain a safe environment by enforcing safety protocols during physical activities.
  • Collaborated with staff to adapt activities for students with diverse needs.
  • Engaged students in teamwork and sportsmanship principles through group activities.
  • Provided feedback to instructors on student progress and areas for improvement.
  • Supported students with special needs by adapting lessons and providing personalized guidance to promote success.
  • Implemented various assessment methods to track student progress, providing regular feedback for improvement.
  • Assisted lead Physical Education teacher with lesson planning, ensuring optimal learning experiences for all students.
  • Conducted ongoing professional development through workshops or conferences to stay current on industry trends and advancements in physical education methodologies.
  • Maintained accurate records of attendance, grades, and individual achievements using software systems or manual documentation methods.
  • Ensured safety during physical activities by monitoring students closely and enforcing strict adherence to rules and guidelines.
  • Encouraged students to set and achieve fitness goals to develop sense of accomplishment.

Senior Technical Data Analyst

Aesbus Knowledge Solutions
11.2005 - 10.2009


  • Worked on KnowledgeDirect program that manages the quality of the client’s online content.
  • Supported the program’s closed loop feedback process for procedures and tools that enabled continuous improvements in service and support content.
  • Analyzed, evaluated, and routed issues that directly impacted the content of multiple internal and external programs.
  • Communicated with hundreds of originators both local and international in a timely and concise manner.
  • Ensured quality by monitoring and validating issue resolution. Managed on average100 – 130 content issues as part of everyday process.
  • Completed approximately 2600 issues over the life of the program.
  • Contributed to team meetings on a weekly basis to improve program consistencies.
  • Assigned and organized multiple issues to team members. Trained new team members on program functionality and issue variety.

Technical Data Analyst

Aesbus Knowledge Solutions
05.2003 - 10.2005
  • Researched and completed new products for client on a weekly basis.
  • Added products to the Authoring User Interface (AUI) using a structured hierarchy.
  • Sent out approval and completion e-mails to authors and Product Service Managers.
  • Mapped the P2 taxonomy to Product Master and RAS.
  • Mapped and added HP Legacy products down through the sku level.
  • Updated monthly report for upper management.
  • Completed taxonomy Help Desk Issues through AUI.
  • Completed Knowledge Direct and CURE issues.
  • Added products to Product Master for multiple migrations.

Technical Data Analyst

Aesbus Knowledge Solutions
01.2000 - 04.2003
  • Production of the following Quick Reference Guide (QRG) sections: Deskpros, Presarios,Servers, Workstations, Internet Devices, AlphaSystems, Handhelds, Rack and Power,Appendixes A-E, and G-J.
  • Converted DOC files to PDF file
  • Weekly PDF submittal to Techpubs database.
  • Updated bi-monthly report for upper management.
  • Submitted RPNs (Requested Part Number), ECNs (Engineering Change Notice), andPMRs (Printed Media Release).
  • Verified team members work for quality assurance.
  • Prepared QRG files for print and reviewed the QRG book from printer.
  • Created the new schedule for each quarter.
  • Burned quarterly information on to a CD.
  • Read all QRG e-mails, such as CUREs (Content Update Request Engine) and other issues,and take care of them on a daily basis.
  • Worked with HP managers on a one on one basis to update the QRG.
  • Learned how to use and update the new QRG database.
  • Trained other team members on new database issues and on how to update other sections of the QRG.

Program Administrator

Compaq Computer
08.1998 - 09.1999
  • Processed and maintained Technical Support certification information and database.
  • Confirmed and updated Compaq’s Service Locator server information.
  • Processed over two thousand Accredited Compaq Technician applications.
  • Updated numerous Compaq databases such as University, which contains all training records for all Compaq offered training courses.
  • Facilitated and administered all Accredited Compaq Technician badges, certificates, pins and benefit overviews.
  • Placed multiple orders for reference materials such as the Quick Reference Guides to be distributed to all Accredited Compaq Technicians.
  • Responsible for call backs, e-mails, letters and faxes to students all over the country.
  • Trained peers on Compaq in-house software.
  • Created policies and procedures for both Accredited Compaq Technicians in-put process and Compaq’s Service Locator program. These policies and procedures were placed on the Service Channel Operations Intranet page.
  • Responsible for running mail lists and reports regarding all passing students for Servicing Compaq Products. These reports were dispersed through Print Services and Program Manager.

Human Resources Assistant

Compaq Computer
06.1997 - 08.1998
  • Maintained and created highly confidential personnel files for multiple members of Human Resources staff.
  • Created welcome packages for new Compaq employees.
  • Corresponded with Compaq Staffing to arrange interviews with potential Compaq employees.
  • Processed temporary requests and terminations for the Compaq Customer Service location.

Education

Obtaining Credits For Business Degree

Lone Star College
Tomball, TX

Skills

  • Safety awareness
  • Health promotion
  • CPR training
  • Stop the Bleed Training
  • Diabetes Care Training

Timeline

Physical Education Paraprofessional

Tomball ISD
08.2015 - 05.2025

Senior Technical Data Analyst

Aesbus Knowledge Solutions
11.2005 - 10.2009

Technical Data Analyst

Aesbus Knowledge Solutions
05.2003 - 10.2005

Technical Data Analyst

Aesbus Knowledge Solutions
01.2000 - 04.2003

Program Administrator

Compaq Computer
08.1998 - 09.1999

Human Resources Assistant

Compaq Computer
06.1997 - 08.1998

Obtaining Credits For Business Degree

Lone Star College

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