Dana Fletcher
Odenton,MD
Summary
Efficient Front Office Administrator and Accounting & Payroll Manager with extensive experience in managing front office operations, payroll, and accounting processes. Proven success in increasing customer satisfaction, expediting invoice processing, and fostering team improvement. Skilled in QuickBooks, bookkeeping, and managing accounts payable/receivable to ensure organizational efficiency.
Overview
8
8
years of professional experience
Work History
Front Office Administrator /Accounting and Payroll Manager
Mid Atlantic Welding & Fabrication Inc
08.2020 - 10.2024
- Responded to inquiries from callers seeking information.
- Managed front office operations, ensuring a welcoming environment for clients and visitors alike.
- Kept reception area clean and neat to give visitors positive first impression.
- Increased customer satisfaction by promptly addressing inquiries and resolving issues through a proactive approach.
- Processed files and assisted with sending quotes to our clients.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Expedited invoice processing for improved cash flow by accurately tracking expenses and submitting documentation promptly for payment approval.
- Assisted in the onboarding process for new employees, providing comprehensive training and guidance as needed.
- Contributed proactively to marketing efforts that increased brand awareness among potential customers.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Managed accounts payable and receivable operations, ensuring timely payments to vendors and accurate recording of transactions.
- Prepared and filed accurate and timely payroll tax returns and other related reports to comply with tax laws and regulations.
- Calculated deductions and processed payroll for employees.
General Manager /Field Training Specialist
CubeSmart
04.2017 - 02.2020
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Streamlined the onboarding process for new hires, ensuring a smooth transition into their roles within the organization.
- Delivered high-quality instruction in both classroom settings and on-site field locations, providing practical hands-on experience for trainees.
- Collaborated with cross-functional teams to identify areas for improvement in field training curriculums.
- Evaluated individual progress and provided constructive feedback to help employees achieve their career goals.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Education
Associate of Applied Business - Currently Working Toward Finishing Degree.
Penn Foster College
Scottsdale, AZHigh School Diploma -
Arundel High
Gambrills, MDSkills
- Scheduling appointments
- Reception duties
- Payroll and accounts payable and receivable
- Billing and coding
- Scheduling
- Inbound phone call handling
- Mail handling
- Bookkeeping
- Multitasking Abilities
- Administrative Procedures
- Quickbooks
- Credit and collections
Timeline
Front Office Administrator /Accounting and Payroll Manager
Mid Atlantic Welding & Fabrication Inc
08.2020 - 10.2024
General Manager /Field Training Specialist
CubeSmart
04.2017 - 02.2020
Associate of Applied Business - Currently Working Toward Finishing Degree.
Penn Foster College
High School Diploma -
Arundel High
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