Dana Flores
Portland,OR
Summary
Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.
Overview
5
5
years of professional experience
Work History
Lead Barista
River's Edge Hotel
07.2023 - Current
- Streamlined workflow for barista team members by implementing effective task delegation.
- Enhanced customer satisfaction by providing efficient and personalized beverage preparation.
- Collaborated with the management team to develop innovative beverage recipes, increasing sales and customer satisfaction.
- Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
- Managed inventory levels to ensure adequate stock of ingredients and supplies, minimizing waste and reducing operational costs.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
- Implemented employee training programs to improve overall knowledge of coffee products and brewing techniques among staff members.
Starbucks Barista
Target
06.2022 - 07.2023
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
Textile Processor
Goodwill Industires
08.2018 - 07.2022
- Streamlined processing procedures by identifying inefficiencies and implementing improvements.
- Enhanced team collaboration, sharing best practices for efficient processing techniques.
- Maintained a clean, organized inventory and curated displays of rotating seasonal clothing.
- Ensure accurate inventory counts by counting stock efficiently.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
Skills
- Health Codes Compliance
- Menu Memorization
- Safe Food Handling
- Conflict Handling
- Food Service
- Inventory Management
- POS Systems
- Cash handling
- Problem-solving abilities
Timeline
Lead Barista
River's Edge Hotel
07.2023 - Current
Starbucks Barista
Target
06.2022 - 07.2023
Textile Processor
Goodwill Industires
08.2018 - 07.2022