Dana Frank
Saint Augustine,FL
Summary
With an engaging personality and a flexible approach, I am a motivated Server, Bartender, Chef and passionate Food Enthusiast. My mission is to consistently facilitate enjoyable dining experiences by anticipating and meeting customer needs. An upbeat and friendly demeanor, combined with my proactive attitude, allows me to constantly exceed expectations and create memorable moments. I take pride in delivering focused and reliable customer service while adhering to the highest standards of food and safety practices. With extensive knowledge and experience, my goal is to elevate each dining occasion by creating and producing exceptional culinary experiences that go above and beyond what is expected.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Dietary Assistant, Dietary Chef
Damar Services Inc.
03.2022 - 04.2023
- Followed all food safety regulations while preparing meals for patients.
- Delivered nourishment and supplements to facilities designated stations for distribution to specific residents/children. While maintaining strict levels of cleanliness for floors, tables and prep areas.
- Cultivated warm relationships with residents, students and staff.
- Planned nutritious meal options for individuals with various health needs, medical conditions and energy requirements for Damar facility programs and cafeteria menus.
Executive Chef Partner
Barringers Operations LLC
06.2020 - 02.2022
- Created recipes and prepared advanced dishes.
- Maintained high food quality standards by checking delivery contents to verify product quality, safety and quantity.
- Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
- Interacted with guests to obtain feedback on product quality and service levels.
- Monitored line processes to maintain consistency in quality, quantity, and presentation. Inspecting kitchen to observe and service, food appearance, cleanliness of production and service areas.
Sous Chef, Supervisor, Line Lead, Trainer
Upland Brewing Co Inc.
05.2019 - 06.2020
- Planned and directed high-volume food preparation in fast-paced environment. Maintaining continuity of service and quality.
- Trained and mentored kitchen staff to perform various preparation tasks under pressure.
- Plated every dish with attractive flair to meet strict restaurant standards and maintain stellar business reputation.
- Modernized work processes to reduce guest wait times and boost daily output.
- Modified recipes to accommodate dietary restrictions and allergies.
Assistant Manager, Supervisor, Bartender, Server
RAM Restaurant & Brewery
07.2011 - 05.2019
- Supervised day-to-day operations to meet performance, quality and service expectations. Planned schedules while meeting service demands and coverage.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Followed alcohol awareness procedures for preventing excessive guest intoxication. Adhering to state laws.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Served high customer volumes during special events, nights, and weekends.
Catering Chef, Assistant, Server
Biltwell Inc. / Kahn's Catering ISM
10.2015 - 06.2018
- Cooked for large groups of people and managing various types of food for large events.
- Followed all safety instructions to avoid injuries when operating heavy equipment in kitchen.
- Set up banquet tables and chairs based on event requirements.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests. While maintaining customer satisfaction with timely service.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
Shift Manager/Key Holder, Bartender, Server
Logan's Roadhouse Grill
04.2009 - 07.2011
- Completed store opening and closing procedures. Cash Drawers and balancing totals and drops.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Trained, mentored and supervised new employees to apply best practices in customer service and store operations.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
Education
Bachelor of Science - Cell Biology And Anatomy
Indiana University - Purdue University Indianapolis
Indianapolis, IN2009
High School Diploma -
Avon High School
Avon, IN2005
Skills
- Dietary Planning
- Complex Problem-Solving
- Motivational Team Management
- High Attention to Detail
- Positive and Professional
- Strong Interpersonal skills
- Empathetic and Authentic
- Encouraging of Innovation and Creativity
- 10 years Experience Customer Service
- Solid Communication Skills
- Purchasing and Financial Production
Certification
ServSafe Certification
Successfully completing the standards set forth for the ServSafe Food Protection Manager Certification Examination, which is accredited by the American National Standards Institute (ANSI)- Conference for Food Protection (CFP).
Date of Examination June 6th, 2022
Expiration Date - June 6th 2027
Timeline
Dietary Assistant, Dietary Chef
Damar Services Inc.
03.2022 - 04.2023
Executive Chef Partner
Barringers Operations LLC
06.2020 - 02.2022
Sous Chef, Supervisor, Line Lead, Trainer
Upland Brewing Co Inc.
05.2019 - 06.2020
Catering Chef, Assistant, Server
Biltwell Inc. / Kahn's Catering ISM
10.2015 - 06.2018
Assistant Manager, Supervisor, Bartender, Server
RAM Restaurant & Brewery
07.2011 - 05.2019
Shift Manager/Key Holder, Bartender, Server
Logan's Roadhouse Grill
04.2009 - 07.2011
Bachelor of Science - Cell Biology And Anatomy
Indiana University - Purdue University Indianapolis
High School Diploma -
Avon High School
ServSafe Certification
Successfully completing the standards set forth for the ServSafe Food Protection Manager Certification Examination, which is accredited by the American National Standards Institute (ANSI)- Conference for Food Protection (CFP).
Date of Examination June 6th, 2022
Expiration Date - June 6th 2027
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