Dana Bartley Frankson
Barrington,USA
Summary
Innovative and results-driven operations leader with 8+ years of experience optimizing fulfillment, supply chain, and warehouse operations across high-volume e-commerce and retail environments. Proven track record of leading cross-functional teams, implementing process improvements, and leveraging data-driven strategies to reduce costs, improve efficiency, and exceed KPIs. Known for cultivating high-performing, safety-focused teams and driving continuous improvement through Lean and Six Sigma principles.
Overview
9
9
years of professional experience
Work History
Operations Management- Replenish Inbound
Amazon LLC
06.2024 - Current
- Develop and implement operational strategies to improve customer service, reduce costs, and increase efficiency.
- Monitor and analyze operational performance metrics to identify areas of improvement
- Manage and coordinate daily operations, including staffing, scheduling, and inventory management
- Oversee the development and implementation of operational policies and procedures
- Lead and motivate teams to ensure performance goals are met
- Ensure compliance with safety regulations and quality standards
- Monitor and analyze customer feedback to identify areas of improvement
- Analyze data to identify trends and develop strategies to improve customer experience
Operations Management- Replenish Inbound
Target Corporation
07.2021 - 06.2024
- Problem Solve Operations Manager Nov 22- June 2023- I
- Fulfillment Operations Manager Aug 2021- Nov 2022- Focus
- Inventory & Quality Assurance Management for Inbound Replenishment
- Performed to standards in key metrics of Safety, Quality & Productivity
- Ensuring the team is adequately staffed, managed & trained
- Setting & assessing KPIs and assessing trends which would compromise achievement of financial targets
- Daily Operational Planning and assessing trends per period and adjusting plan to achieve overall throughput.
- Team Leadership/ People management of a diverse team of 264 direct and indirect reports
Fulfillment Operations Management
Bed Bath & Beyond E-Commerce
07.2020 - 07.2021
- Setting and assessing KPIs to ensure maximum throughput
- People and Performance Management for 4 executive level reports and 120 indirect reports
- Labor planning based on sales trend
- Time Management Reporting- The Force, Workday and Kronos
- Knowledge of Warehouse Management Business Intelligence Software
- Analyze and develop labor schedules, labor allocation and workflow for Outbound Fulfillment
- Process Management Skills: Redesigned induction stations for carton building
- Ensured and enforced safety practices throughout the warehouse and oversaw daily Gemba walks
Operations Lead
Rent The Runway
04.2019 - 07.2020
- People Management for 95 direct reports and their job execution, time off task & productivity
- Accessing KPIs to ensure maximum throughput
- Knowledge of business intelligence software i.e Tableau, Splunk, Yams & Domo
- Developed a hands on approach to reducing quality complaints from 3.08% to 1.03% through constant retraining, auditing completed work and level setting quality standards for units that are faded & damaged beyond repair.
- Developed SOPs for swapped units, employee rentals & quality accountability
- Administering labor schedules, labor allocation and workflow for Quality Assurance, Putaway & Sortation
- Process Management Skills: Redesigned work stations set up and implemented standard practices which saw a 14% increase in productivity.
- Oversaw productivity in Quality Assurance and through 5-5-5 training and enforcing the concept of '1unit flow' saw an increase in UPH (units per hour) in QA from 35 to 40 and a 20% increase in daily throughput.
- Problem Solving & Loss Prevention for new and current inventory
- Ensured and enforced safety practices throughout the warehouse and oversaw weekly 55 projects
Area Manager
Amazon LLC
09.2016 - 07.2019
- Led a team of 80 associates in Outbound with focus areas of pick, pack, problem solve, auto and manual shipping
- In preparation for the 2018 peak season, created and led a project to 5s and standardize Problem Solve
- Ensured and enforced safety processes and practices throughout the warehouse through 5sing and coaching's
- Support daily management of department duties: Labor allocation, assigning job duties, and communicating with internal and external suppliers
- In January of 2019 collaborated with Process Managers and observed a key opportunity to revamp Pack Stations.
Education
BA - Hospitality Management
Monroe College
New Rochelle, NY09-2014
BA - Arts Management
Edna Manley College
09-2011
A-Level Certification -
University of The West Indies
09-2008
HS Diploma -
Holy Childhood High School
06-2006
Skills
- Strategic Decision Making: Proven ability to translate data and business insights into actionable plans that drive operational excellence and customer satisfaction
- Servant Leadership: Builds trust through transparent communication, empowerment, and accountability Focuses on growing people and creating a culture of ownership
- Operational Execution: Delivers consistent results through structured planning, disciplined follow-up, and clear performance expectations
- Change Management: Leads through transformation with clarity, empathy, and urgency Champions continuous improvement and process innovation
- Talent Development: Coaches, mentors, and elevates high-potential leaders through regular feedback, performance reviews, and succession planning
- Cross-Functional Collaboration: Partners effectively with HR, Safety, Finance, IT, and Supply Chain to align operational strategy with business goals
- Crisis Management: Maintains composure under pressure, quickly assesses risk, and implements solutions to maintain business continuity
- Culture Building: Fosters an inclusive and respectful workplace that promotes diversity, equity, and team engagement
- Customer-Centric Mindset: Champions a "customer first" mentality through service excellence and proactive communication
- KPI Ownership & Accountability: Drives performance through clear metrics, data transparency, and routine performance calibration
Timeline
Operations Management- Replenish Inbound
Amazon LLC
06.2024 - Current
Operations Management- Replenish Inbound
Target Corporation
07.2021 - 06.2024
Fulfillment Operations Management
Bed Bath & Beyond E-Commerce
07.2020 - 07.2021
Operations Lead
Rent The Runway
04.2019 - 07.2020
Area Manager
Amazon LLC
09.2016 - 07.2019
BA - Hospitality Management
Monroe College
BA - Arts Management
Edna Manley College
A-Level Certification -
University of The West Indies
HS Diploma -
Holy Childhood High School
Similar Profiles
Taveyon WarrenTaveyon Warren
Warehouse Associate at Amazon LLCWarehouse Associate at Amazon LLC
Angel CazarezAngel Cazarez
Warehouse Forklift Operator/ Coordinator at Amazon LLCWarehouse Forklift Operator/ Coordinator at Amazon LLC
Yahaya FatawuYahaya Fatawu
Amazon fufilment center at Amazon LLCAmazon fufilment center at Amazon LLC
AHMED M. GOMAAAHMED M. GOMAA
Policy and Research Officer (Pro Bono) at FORCED TO FLEEPolicy and Research Officer (Pro Bono) at FORCED TO FLEE
JoAnne L CoombsJoAnne L Coombs
Respiratory Care Practitioner at Wentworth-Douglass HospitalRespiratory Care Practitioner at Wentworth-Douglass Hospital