Summary
Overview
Work History
Education
Skills
Timeline
Generic

DANA GALKA

Commerce Twp.,MI

Summary

Client focused Sales and admin. Professional with strong communication (verbal and written) and problem-solving skills. Extensive sales support and account management skills. Comfortable administrative support or customer facing.

Overview

18
18
years of professional experience

Work History

Sole Owner and Operator

Bauhausinspire.com
01.2022 - Current
  • Sole owner and operator of mid to high end interior décor ecommerce website
  • Use most social media platforms to promote and increase viewer and customer base
  • Provide consulting and information to customers who have questions or concerns
  • Daily track and record transactions via data entry procedures
  • Update website daily with new product, pricing, shipping costs etc
  • Use excel and other data bases for profit loss statements, sales figures, accounting etc
  • Market using various social media platforms including Facebook, Instagram, and twitter

Sales

Fiberclass Insulation
07.2020 - 06.2021
  • Tracked sales and created reports for Sales team
  • Recognize customer issues and work to resolve them implementing new procedures if necessary
  • Ensure the excel sales pipeline is up to date and added information as needed

Sales and Customer Service Supervisor

Trijicon Inc.
06.2007 - 07.2019
  • Supported Sales Managers in all sales related functions
  • Data entry including sales reports, market analysis, monthly Power Point Summaries to understand industry trends
  • Point of contact for internal team members, external team members and customers
  • Communication with clients to understand their needs and explain product value
  • Identify new business opportunities among existing customers, report Information to sales as well as maintain a pipeline of those opportunities
  • Tracked and worked to achieve sales goals set by the Sales team
  • Maintaining most current knowledge of company products and services
  • Responsible for ensuring the sales team, and any level customers received and were trained on products from user end, including selling strategies
  • Ensure timely and accurate delivery of products according to customer needs and objectives
  • Made sure accounts had all inventory and POP needed to meet end user needs
  • Ensure new sales promos and programs are conveyed and understood to help increase sales and market share
  • Special Projects (Team lead)
  • TDF - Territory Development Fund
  • Approved, implemented, and tracked program
  • Ran special programs and incentives designed to increase sales
  • MAP - Using Tracking management program TrackStreet, created policies and procedures for MAP adherence, including actions for repeat offenders
  • T&E - Test & Eval Program
  • Approved, implemented, and tracked program designed to increase product awareness, increase sales, training and relationship development with police and military
  • Rep Sample program - Assisted in training, advising, and ordering of new product samples to approx
  • 55 reps
  • Tracked inventory and reported monthly on new samples and updated yearly budget totals
  • Team Projects
  • VOC - Voice of Customer meetings
  • Met monthly to discuss issues and how to better handle issues that affected customers and how to resolve
  • Training - Responsible for learning new programs and training the entire team
  • PMF - Performance Marketing Fund
  • Given at end of quarter, based on quarter sales
  • Large account received a percentage of dollars back for them to use on marketing or advertising to promote products for next quarter
  • Worked toward the goal of increasing customer retention and growth to meet and exceed the company’s highest standards
  • Led CS team in training new processes internally including Accpac, SAP and TrackStreet Data Entry
  • Trained CSRs on updated and new product changes as needed

Education

Bachelor’s Degree - Business Management

University of Phoenix
06.2015

Associate Degree - Business

Gogebic Community College
06.2015

Skills

  • Relationship Development
  • Customer Satisfaction
  • Networking
  • Event Planning
  • Account Management
  • Communication Skills
  • Website Management
  • Training Development
  • Ecommerce marketing
  • SEO
  • Social Media Presence

Timeline

Sole Owner and Operator

Bauhausinspire.com
01.2022 - Current

Sales

Fiberclass Insulation
07.2020 - 06.2021

Sales and Customer Service Supervisor

Trijicon Inc.
06.2007 - 07.2019

Bachelor’s Degree - Business Management

University of Phoenix

Associate Degree - Business

Gogebic Community College

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DANA GALKA