Dana Garcia
Estes Park,CO
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Safeway
10.2022 - 01.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
Housekeeping and Laundry Attendant
Holiday Inn Express Hotel
03.2023 - 09.2023
- Improved guest satisfaction by maintaining a clean and organized environment in guest rooms and common areas.
- Ensured timely room availability for incoming guests by efficiently completing housekeeping tasks within allotted time frames.
- Reduced laundry expenses by effectively managing linen inventory and ensuring proper usage of supplies.
- Maintained pristine hotel appearance, performing thorough cleaning of lobby, hallways, and other public spaces.
- Increased guest satisfaction scores with meticulous attention to detail in room preparation and presentation.
- Assisted in the training of new staff members, sharing best practices for efficient housekeeping procedures.
- Contributed to a positive work environment through effective communication and teamwork among housekeeping staff.
Customer Service Representative
Garlock Pipeline Industries
12.2010 - 12.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Managed timely and effective replacement of damaged or missing products.
- Developed and updated databases to handle customer data.
Education
North High S
Denver, COSkills
- Report Generation
- Paperwork Processing
- Call Management
- Account Updating
- Data Collection
- Data Entry
- Order Fulfillment
- Microsoft Office Suite
- Account Management
- Problem Resolution
Timeline
Housekeeping and Laundry Attendant
Holiday Inn Express Hotel
03.2023 - 09.2023
Customer Service Representative
Safeway
10.2022 - 01.2024
Customer Service Representative
Garlock Pipeline Industries
12.2010 - 12.2018
North High S