Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Dana Gardaphe

Dana Gardaphe

808 Spring Hill Farm Dr. Ballwin,MO

Summary

High-performing Manager with over 15 years of experience in operations and team leadership, familiar with a range of personalities to effectively build consensus, achieve operational and financial targets. Able to revitalize operations and adapt to changing market conditions. Skilled in solving complicated issues and making proactive operational changes. Quick learner to new challenges.

Overview

18
18
years of professional experience

Work History

Mortgage Loan Officer

Citi
O'Fallon, MO
05.2021 - Current
  • Worked with underwriters to fix application problems and resolve issues.
  • Reviewed loan files and updated to match current standards.
  • Oversaw scheduling of timely loan closing to satisfy home builder and borrower needs.
  • Monitored pipelines to track and log status of loans.
  • Explained different types of loans pertaining to client situations.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Store Manager

Starbucks Corporation
St. Louis, MO
02.2014 - 05.2021
  • Analyzed and interpreted store trends with Decision Center and Profit & Loss statements which facilitated planning to continuously achieve total contribution of 35% and controllable contribution of 56% twenty two of twenty-four fiscal quarters.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels 200% over 5 years.
  • Recruiting, hiring, and developing top talent to meet business needs and decrease turnover rate.
  • Oversaw, trained and encouraged 30+ partners and managers, promoting a culture of efficiency and performance.
  • Consistently placed in the top ten stores for the area for overall operations including drive thru speed and accuracy. As a result, I lead several initiatives for district wide re-evaluation and execution of store operations.
  • Mentored and trained 20 multi-tiered management over the course of five years successfully guiding them into recognized top tier talent.

Food Truck Owner/Operator

Mesa Verde LLC
St. Louis, MO
09.2011 - 01.2015
  • Assessed financial reports and statements regularly to update processes and operations for greater profitability.
  • Developed and nurtured lasting customer relationships by projecting professional image and responding quickly to issues.
  • Managed day-to-day business operations, including accounting, finance, HR, vendor, marketing and public relations.
  • Coordinated and organized private and public events including menus, pricing, advertising, and obtaining proper licensing for each municipality in the St. Louis metro area.
  • Boosted sales by conferring with customers to evaluate event requirements and recommend best-fit company offerings.
  • Increased account base from 0 to 250 over 2 years, leveraging networking and referrals.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.

Assistant Manager

Panera Bread Company
St. Louis, MO
09.2007 - 08.2013
  • Supported staff development and goal attainment by focusing on skill development and job satisfaction for over 40 associates.
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs.
  • Completed weekly inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Investigated and resolved customer complaints to foster satisfaction.

Education

Bachelor of Science - Economics

Arizona State University
Remote
09.2023

Skills

  • Maximizing efficiency
  • Time management
  • Critical thinking
  • People and Detail-oriented
  • Strategic planning and scheduling
  • Proficient in iOS and Microsoft operating systems including Office 365
  • Flexible & Adaptable
  • Knowledge Of Business Operations
  • Performance metrics analysis

Accomplishments

  • Was chosen to help train and acclimate newly hired mortgage representatives with only 5 months tenure.
  • Received an Applause Award for living Citi leadership values.
  • Exceeded monthly sales goals 78 months in a row.
  • Certified LEAN thinking Store Manager
  • Chosen consistantly to head test projects inclusive of being subject matter expert on tests and future product launches.
  • Successfully operated the highest volume store in the St. Louis metro area increasing sales from $25,000 per week to over $65,000 per week.
  • Store Manager of the Quarter for 2016 out of over 150 Store Managers in Mid America Region. Nominated again in November 2019.
  • Successfully trained and developed internally promoted Store Managers as a Store Manager Trainer.

Timeline

Mortgage Loan Officer

Citi
05.2021 - Current

Store Manager

Starbucks Corporation
02.2014 - 05.2021

Food Truck Owner/Operator

Mesa Verde LLC
09.2011 - 01.2015

Assistant Manager

Panera Bread Company
09.2007 - 08.2013

Bachelor of Science - Economics

Arizona State University

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Dana Gardaphe