Dana Gardner
Senior Retail Management
MURCHISON,TX
Summary
Dynamic professional with a proven track record in customer engagement and client relations, notably as Assistant Customer Service Manager at Harris Teeter. Successfully enhanced customer satisfaction and trained new hires, while managing financial operations as a business owner. Expertise in cash flow oversight and a commitment to excellence drive consistent growth and success.
Experienced Business owner bringing over 30 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
23
23
years of professional experience
Work History
Assistant Customer Service Manager
Harris Teeter Grocery Store
05.2008 - 10.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Coordinated staff schedules to maintain optimal coverage during peak service hours.
- Managed challenging situations involving dissatisfied customers with diplomacy while maintaining professionalism under pressure.
- Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
- Assisted in training new hires on company policies, procedures, and software systems to ensure seamless integration into the team.
Business Owner
All Phase Blinds
10.1996 - 01.2006
- Established strong customer relationships through excellent communication and attentive service.
- Consulted with customers to assess needs and propose optimal solutions.
- Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
Business Owner
Econo Lube N' Tune
06.1993 - 08.1995
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Trained and motivated employees to perform daily business functions.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Education
Associate of Applied Science - Business Administration And Management
05.2001 -
Skills
Customer engagement
Accomplishments
- Won 7 day cruise award in 1998 for over 1 million in sales with Hunter Douglas
- .
- Drove record-high sales that elevated the store's ranking in the company that stayed #2 on weekly sales for 17 weeks. while owning Econo Lube N tune.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Assistant Customer Service Manager - Harris Teeter Grocery Store
05.2008 - 10.2016
LaGuardia Community College - Associate of Applied Science, Business Administration And Management
05.2001 -
Business Owner - All Phase Blinds
10.1996 - 01.2006
Business Owner - Econo Lube N' Tune
06.1993 - 08.1995
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