Dana Garland
Rockwall,US
Summary
Management professional with over 14 years of leadership experience, seeking a remote role to leverage transferable skills. Skilled at achieving success independently and in team settings. Expertise in retail business, staying up-to-date on sales trends, inventory control best practices, and customer patterns. Utilize findings to develop pricing and promotions strategies, driving business growth through assessment of financial data. Proactively respond to business trends by examining operating efficiencies. Knowledgeable in product merchandising, payment processing, and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. An industrious leader with 14 years of industry experience, ready to add value to your team. Well-versed in processing accurate sales transactions and providing superior customer service. Provides customers with targeted financial advice, service options, and product recommendations to serve debt management needs. Effective at building and implementing plans for each person or organization. Proficient in factors affecting credit scores and strategies for financial recovery.
Overview
17
17
years of professional experience
Work History
Debt Consultant
Freedom Debt Resolution
2023.10 - Current
- Mentored new hires in the intricacies of debt consultation, instilling confidence in their ability to deliver exceptional service to clients.
- Collaborated with credit counseling agencies to provide holistic solutions for clients in need of financial assistance.
- Coordinated with external partners, such as credit bureaus and legal professionals, to provide comprehensive support in addressing clients'' financial challenges.
- Increased client retention rates by conducting regular follow-ups, ensuring continued progress towards their financial goals after initial consultations concluded.
- Assisted management in devising data-driven strategies by maintaining accurate records of client cases and outcomes achieved.
Optical Sales Manager
Luxottica Retail
2009.11 - 2023.10
- Oversee daily and bigger-picture store operations, assessing store sales and operational processes to maintain alignment with operating income and sales goals.
- Key to recruiting and hiring top candidates for vacant roles, attracting those with luxury service delivery experience.
- Maintain optimal staffing levels, emphasizing to team members importance of service delivery and sales excellence; recognize team members that perform above and beyond to maintain morale.
- Offer constructive yet encouraging performance feedback to staff, striving to help them develop and grow.
- Worked well in team setting, providing support and guidance.
- Self-motivated, with strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Target Retail Manager
Target Retail
2008.01 - 2009.11
- Efficaciously trained and developed a team that provides clients with a first-class luxury retail signature experience
- Seamlessly coordinated business operations, attaining peak sales and profit levels; managed inbound/outbound, replenishment, inventory control, presentation, pricing and promotional processes
- Supervised and motivated a dynamic hourly staff team, taking on a core role in interviewing, coaching, professional development, performance assessment and talent retention processes
- Offered suggestions for candidates to fill vacant roles, creating a team of dedicated business owners as well
- Achieved impressive levels of customer and staff satisfaction, holding team members accountable for working according to well-defined expectations using effective coaching methods
- Ensure impeccable merchandise presentation, working in alignment with the store's strategic plan
- Coordinated public relations, event planning and asset protection efforts
- Developed and finalized efficient daily and weekly workflows conducive to business and sales objectives
- Aligned personal performance with sales plans and customer engagement goals relevant to merchandising, pricing, transitions, revisions, sampling, promotions and price modifications
- Examined the backroom, sales floor and fulfillment reports to bridge operational gaps
- Finalized a scheduling plan alongside ETL using monthly and weekly business workload and guest traffic figures as a guide; personally worked a schedule conducive to guest and business needs
- Examined fulfillment business and used it to make informed decisions and ensure the accuracy of guest orders.
Education
Bachelor of Science - Business-Small Business Management and Entrepreneurship
University of Phoenix
Associate of Arts - Foundations of Business
University of Phoenix
Skills
- Leadership
- Hiring & Training
- Sales & Revenue Growth
- Time Management
- Communication
- Problem Solving
- Microsoft-Excel
- Word Power Point
- Teams
- Debt Settlement
- Debt recovery
- Negotiation Techniques
- Debt Negotiation
Websites
Timeline
Debt Consultant
Freedom Debt Resolution
2023.10 - Current
Optical Sales Manager
Luxottica Retail
2009.11 - 2023.10
Target Retail Manager
Target Retail
2008.01 - 2009.11
Bachelor of Science - Business-Small Business Management and Entrepreneurship
University of Phoenix
Associate of Arts - Foundations of Business
University of Phoenix
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