Dana Garrahan
Palm Bay,FL
Summary
Result-driven Sales Development Manager with 20 years experience in building high-performing teams and enhancing brand image. Demonstrated expertise in client acquisition and revenue generation through innovative sales strategies. Skilled in data analysis to drive operational decisions.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Customer Success Manager - Retention
Yelp
San Francisco, CA
07.2023 - Current
- Focus on revenue retention by providing exceptional and timely customer support
- Handle escalations, prevent cancelations, and upgrade a client's ad campaign when applicable
- Consult and educate advertisers by answering a high volume of inbound calls and emails
- Show clients the value by highlighting their investment returns through ad performance metrics
- Expert in advertising solutions and adapt product recommendations quickly to suit client needs by asking probing questions and handling objections
Sales Development Manager of Inside Sales
The Adecco Group
Jacksonville, FL
02.2021 - 04.2023
- Developed deep understanding of customer needs, priorities and pain points to deliver customized service
- Formulated well-defined action plan to prioritize potential clients and achieve and exceed objectives
- Conducted market research to discover new leads, opportunities and messaging
- Collaborated with sales, marketing and other internal teams to meet shared goals
- Created and executed outbound demand generation campaigns, calls and emails to deliver qualified leads for sales team
- Built diverse sales pipeline to exceed quota targets
- Qualified leads by scheduling introductory discovery meetings and calls
- Maintained thorough records of prospective client contacts and interactions in CRM
- Liaised with external stakeholders to form strategic partnerships with prospective clients
- Achieved sales goals and service targets by cultivating and securing new customer relationships
- Organized promotional events and interacted with the community to increase sales volume
- Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements
- Hired, supervised and coached new and current employees on sales strategies to optimize performance
Customer Sales and Service Manager
Radial Inc
Melbourne, FL
09.2003 - 02.2021
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service
- Coached employees through day-to-day work and complex problems
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues
- Coached team members to deliver hospitable, professional service while adhering to set service models
- Exceeded team goals and collaborated with staff members to implement customer service initiatives
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team
- Resolved account issues to build rapport and relationships with clients
- Assessed personnel performance and implemented incentives and team-building events to boost morale
- Developed documentation and logs of implemented solutions and generated and submitted reports
- Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses
- Executed on-time and under-budget project management on complex issues while updating customers on technician availability
Education
Associate - Science Business Administration
Eastern Florida StateCollege
01.2022
Bachelor of Sales And Marketing - Organizational Management Sales and Marketing
Eastern Florida State College
Skills
- Employee Performance Evaluations
- Customer Needs Assessments
- Sales Team Training
- Social Media Platforms
- Inbound lead verification
- Client Relations
- Cold Calling
- B2B & B2C sales
- Account Management
- Annual Reports
- Customer Acquisition
- Quote and Proposal Management
- Lead Generation
- Outbound campaign development & implementation
- Pipeline Development & Management
- Strategic Planning
- Customer Account Management
- Negotiation
- Research and due diligence
- Record Management
- Account Updates
- CRM Software
- Sales management
- Business Development
- Customer Service & Retention
Certification
- Business Specialist
- Business Operations
- Business Entrepreneurship
- Business Management
Softwareproficiencies
- SFDC (SalesForce)
- Sales Navigator
- Microsoft Suite
- Zoom & ZoomInfo
- PowerPoint
- LinkedIn Navigator
- CRM software
- Account Penetration
- SalesForce Engage
- Account Growth
- Data Entry & Analysis
- Pardot
- G-Suite
Timeline
Customer Success Manager - Retention
Yelp
07.2023 - Current
Sales Development Manager of Inside Sales
The Adecco Group
02.2021 - 04.2023
Customer Sales and Service Manager
Radial Inc
09.2003 - 02.2021
Associate - Science Business Administration
Eastern Florida StateCollege
Bachelor of Sales And Marketing - Organizational Management Sales and Marketing
Eastern Florida State College
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