Dana Garrahan
Palm Bay
Summary
Innovative Sales Development Manager with 20 years of experience building sales teams and perpetuating brand image. Collaborative leader in sales development with creativity in client acquisition tactics and revenue generation. Established data analysis professional making numbers-driven operational decisions.
Overview
21
21
years of professional experience
Work History
Business Development Representative
Zetz/A2b Delivery Services
11.2024 - Current
- Increased client base by identifying potential customers and initiating strategic outreach.
- Consistently met or exceeded sales targets, contributing significantly to the overall success of the team.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Expanded business through effective network development, identifying new, and prospective clients.
- Completed daily outbound dials of over 100 calls
Customer Success Manager - Retention
Yelp
07.2023 - 11.2024
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
- Kept a 65% or above retention rate
Sales Development Manager
The Adecco Group
02.2021 - 04.2023
- Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
- Formulated well-defined action plan to prioritize potential clients and achieve and exceed objectives.
- Conducted market research to discover new leads, opportunities and messaging.
- Collaborated with sales, marketing and other internal teams to meet shared goals.
- Created and executed outbound demand generation campaigns, calls and emails to deliver qualified leads for sales team.
- Built diverse sales pipeline to exceed quota targets.
- Qualified leads by scheduling introductory discovery meetings and calls.
- Maintained thorough records of prospective client contacts and interactions in CRM.
- Liaised with external stakeholders to form strategic partnerships with prospective clients.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Organized promotional events and interacted with community to increase sales volume.
- Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
- Hired, supervised and coached new and current employees on sales strategies to optimize performance.
Customer Sales and Service Supervisor
Radial Inc
09.2003 - 02.2021
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Coached employees through day-to-day work and complex problems.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Resolved account issues to build rapport and relationships with clients.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Developed documentation and logs of implemented solutions and generated and submitted reports.
- Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses.
- Executed on-time and under-budget project management on complex issues while updating customers on technician availability.
Education
Bachelor of Sales And Marketing - Organizational Management Sales and Marketing
Eastern Florida State College
2024
Associate - Science Business Administration
Eastern Florida StateCollege
2022
Skills
- Employee Performance Evaluations
- Customer Needs Assessments
- International Business
- Technology Features
- Sales Team Training
- Social Media Platforms
- Account Servicing
- Annual Reports
- Customer Acquisition
- Promotional Campaigns
- Quote and Proposal Management
Software Proficiencies
SFDC (SalesForce) Sales Navigator
Microsoft Suite Zoom & ZoomInfo
PowerPoint LinkedIn Navigator
CRM software SalesForce Engage
Cold Calling
B2B & B2C Sales
Pipeline Management
Data Entry & Analyst
Timeline
Business Development Representative
Zetz/A2b Delivery Services
11.2024 - Current
Customer Success Manager - Retention
Yelp
07.2023 - 11.2024
Sales Development Manager
The Adecco Group
02.2021 - 04.2023
Customer Sales and Service Supervisor
Radial Inc
09.2003 - 02.2021
Bachelor of Sales And Marketing - Organizational Management Sales and Marketing
Eastern Florida State College
Associate - Science Business Administration
Eastern Florida StateCollege
Similar Profiles
Brandon GatesBrandon Gates
Business Contact Manager at Blitz Delivery Services & 4G DeliveryBusiness Contact Manager at Blitz Delivery Services & 4G Delivery
Tereld Dacillo-AnoyoTereld Dacillo-Anoyo
ADMIN ASSISTANT at Ramilo Codinera Delivery Services (Independent Delivery Contractor of LAZADA an Internationa E-Commerce Company)ADMIN ASSISTANT at Ramilo Codinera Delivery Services (Independent Delivery Contractor of LAZADA an Internationa E-Commerce Company)
Duane DuPontDuane DuPont
Process Server and Paralegal/Owner/Operator at Due Process Services & Delivery D/b/a Due DeliveryProcess Server and Paralegal/Owner/Operator at Due Process Services & Delivery D/b/a Due Delivery
MARIA L ORTIZ SOTOMARIA L ORTIZ SOTO
PATIENT ACCESS SPECIALIST II at ORLANDO HEALTH MELBOURNE HOSPITALPATIENT ACCESS SPECIALIST II at ORLANDO HEALTH MELBOURNE HOSPITAL
Christopher RobarChristopher Robar
3rd Infantry Division CBRNE Operations NCO at US Army3rd Infantry Division CBRNE Operations NCO at US Army