Dana George
2762 Bergman Street
Summary
Dynamic leader with a proven track record at Milestone Hospitality Management, excelling in operations management and team leadership. Elevated customer satisfaction and streamlined processes, enhancing efficiency and profitability. Skilled in staff development and inventory control, fostering a culture of excellence and continuous improvement.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Milestone Hospitality Management
12.2021 - 02.2025
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Established strong relationships with local vendors to secure high-quality products at competitive prices for our customers'' enjoyment.
- Coordinated with multiple departments to ensure seamless operations, leading to enhanced customer experience.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Hotel Front Desk Supervisor
Northstar Hospitality
08.2019 - 05.2021
- Organized staff schedules according to anticipated occupancy levels, minimizing overtime costs while maintaining adequate staffing levels at all times.
- Collaborated with housekeeping and maintenance teams to ensure timely completion of tasks and room readiness.
- Maintained a professional and presentable front desk area, ensuring guests were greeted with a clean and welcoming environment upon arrival.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Handled escalated guest complaints professionally, working towards resolution while maintaining composure under pressure.
- Resolved guest issues promptly, ensuring a positive experience for all hotel patrons.
- Maintained accurate guest records, safeguarding sensitive personal information in compliance with privacy regulations.
- Collected room deposits, fees, and payments.
- Completed late check-ins and directed guests to rooms and facilities.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
Front Desk Supervisor
GF Management
09.2010 - 02.2017
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Scheduled and assigned daily work and activities for team members.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
- Collected room deposits, fees, and payments.
General Teller
Disney
04.2001 - 06.2009
- Participated in ongoing training programs to stay current on financial industry trends and regulatory changes, enhancing job performance.
- Contributed to the achievement of annual sales goals by effectively promoting bank products and services to customers.
- Ensured excellent attention to detail when processing complex transactions such as wire transfers or foreign currency exchanges, avoiding errors and delays.
- Assisted in daily cash management activities for maintaining accurate vault balances.
Education
Bachelor of Science - Human Resources
Point Park University
Pittsburgh, PA06-2016
No Degree - Tourism And Hospitality Management
Disney University
Orlando, FL01-2006
Skills
- Staff management
- Inventory control
- Operations management
- Staff development
- Team leadership expertise
- Employee relations
Certification
- CPR/AED Certification
- First Aid Certification
Timeline
Assistant General Manager
Milestone Hospitality Management
12.2021 - 02.2025
Hotel Front Desk Supervisor
Northstar Hospitality
08.2019 - 05.2021
Front Desk Supervisor
GF Management
09.2010 - 02.2017
General Teller
Disney
04.2001 - 06.2009
- CPR/AED Certification
- First Aid Certification
Bachelor of Science - Human Resources
Point Park University
No Degree - Tourism And Hospitality Management
Disney University
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