Dana Gibb
Granbury,TX
Summary
Seasoned Office Management and Administrative Professional who optimizes productivity and efficiency with a high quality of service across various environments. Highly dependable, ethical and reliable support specialist, who is adaptive to technology and boasts an advanced organizational skillset. Works effectively with cross-functional teams in ensuring both operational and service excellence.
Overview
23
23
years of professional experience
Work History
Instacart Shopper
Instacart
09.2023 - Current
- Demonstrates excellent problem-solving skills when addressing customer concerns or issues during the shopping process.
- Places completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Handles complex transactions accurately, processing payments securely using the Instacart platform.
- Checks product levels and recommended new purchases.
- Maintains strong working relationships with store employees, facilitating efficient navigation and item location.
Family Caregiver
Self-employed
05.2013 - 11.2021
- In May of 2013, my husband suffered a debilitating stroke and I had to leave the workforce to care for him full-time until his death in November of 2021.
Store Manager
Allsups Convience Store
05.2011 - 05.2013
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Office Manager
Cratemaster
11.2000 - 10.2009
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Served as liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Created, maintained and updated filing systems for paper and electronic documents.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
Education
High School Diploma -
Douglas Macarthur High School
San Antonio, TXSkills
- MS Office
- Office Management
- Multitasking and Organization
- Outstanding communication skills
- Customer Relations
- Workflow Optimization
- Scheduling
- Team motivation
- Problem-Solving
- Inventory Management
- Documentation And Reporting
- Facility Management
Timeline
Instacart Shopper
Instacart
09.2023 - Current
Family Caregiver
Self-employed
05.2013 - 11.2021
Store Manager
Allsups Convience Store
05.2011 - 05.2013
Office Manager
Cratemaster
11.2000 - 10.2009
High School Diploma -
Douglas Macarthur High School