Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Dana Giles

CARY,NC

Summary

Dynamic Service Technician with a proven track record at United Site Services, excelling in equipment maintenance and customer service. Recognized for enhancing client satisfaction through effective troubleshooting and conflict resolution. Skilled in documentation and reporting, while fostering strong relationships with clients and team members to ensure seamless operations.

Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic. Experience managing high-volume of service calls while maintaining quality and efficiency.

Overview

27
27
years of professional experience

Work History

Service Technician

United Site Services
12.2014 - 08.2025
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues to over 100 customers weekly.
  • Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
  • Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
  • Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
  • Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
  • Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.

Service Technician

Porta Jon of the Piedmont
01.1999 - 11.2014
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Maintained detailed records of 300+ weekly service calls, enabling better tracking of recurring issues and proactive solutions implementation.
  • Established strong relationships with vendors, facilitating the procurement of high-quality parts at competitive prices.
  • Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
  • As Quality Assurance Inspector, minimized return service calls, ensuring thorough and accurate service on first visit.

Education

High School Diploma -

Nathan B Forest Senior High
Jacksonville, FL
06.1980

Skills

  • Installation and repair
  • Attention to detail
  • Preventive Maintenance
  • Customer service
  • Work with minimal supervision
  • Flexible and adaptable
  • Problem and issue resolution
  • Documentation and reporting
  • Equipment troubleshooting
  • OSHA requirements
  • Professional and courteous
  • Quality assurance

Accomplishments

Experienced Service Driver, Delivery Driver, Quality Assurance Inspector and Lead Technician.

Established Porta-Jon's Raleigh-area Expansion office (Portable Restrooms of the Carolinas) and spearheaded it from 1 unit to 900-plus services in 6 and half years.

Three and a half years as Porta-Jons QA inspector responsible for both inspections and all remedial training required.

Experienced trainer of over 30 drivers for both service and Delivery driving.

At Pizza Hut, went from delivery driver to unit manager in 4 years.

Timeline

Service Technician

United Site Services
12.2014 - 08.2025

Service Technician

Porta Jon of the Piedmont
01.1999 - 11.2014

High School Diploma -

Nathan B Forest Senior High

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