Dana Gilliam
Winchester,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
26
26
years of professional experience
Work History
Medical Transportation Driver/Non Emergency
J&K Services LLC
06.2023 - 10.2023
- Assisted customers to safely complete transfers between home, van and facility.
- Maintained professional image and attitude to positively represent transport company and help build reputation for excellent customer service.
- Successfully operated GPS devices, radios and cellular devices to optimize route and maintain dispatch communications.
- Effectively communicated with dispatch to schedule transport progression and receive new orders.
- Achieved daily preparation for vehicle inspections prior to travel.
Medical Transportation Driver/Non Emergency
Med-Ride, Inc
04.2022 - 06.2023
- Assisted customers to safely complete transfers between home, van and facility.
- Maintained professional image and attitude to positively represent transport company and help build reputation for excellent customer service.
- Successfully operated GPS devices, radios and cellular devices to optimize route and maintain dispatch communications.
- Effectively communicated with dispatch to schedule transport progression and receive new orders
- Achieved daily preparation for vehicle inspections prior to travel.
Medical Records Reviewer (Auditor)
Change Healthcare/ Altegra Health/Outcomes Health
02.2010 - 03.2022
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside clients according to facility, state, and federal law.
- Maintained patient records systems by archiving, scaning and indexing important documents and files.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
- Maintained patient records in compliance with security regulations.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Maintained accuracy, completeness, and security for medical records and health information.
- Verified accuracy of patient information in medical records.
- Scanned and uploaded medical records into electronic medical records system.
- Followed exact procedures for handling transfers and other releases of medical records.
- Assisted in preparation of medical reports for external parties.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Supported medical staff by providing organized and accurate medical records.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Maintained patient confidence by keeping patient records information confidential.
Direct Support Professional
New Life Of Tennessee
12.2020 - 12.2021
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Monitored progress and documented patient health status changes to keep care team updated.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Provided compassionate and patient-focused care to cultivate well-being.
Certified Nursing Assistant/Caregiver
Various Healthcare Facilities, Agencies, Hospices
06.1997 - 12.2021
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Upheld infection control and prevention policies across different patient-facing areas.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Route Services Representative/Courier (Laboratory)
Quest Diagnostics
02.2000 - 08.2004
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Documented problems and corrective actions to maintain records.
- Obtained Laboratory Specimens from various healthcare facilities and prepared the to the company's main Lab.
Education
Bachelor of Science - Healthcare Administration
University of Phoenix
Tempe, AZ/ Augusta, Georgia CampusNursing Assistant (Certification) - Certified Nurse Assistant
Lynchburg Nursing Center
Lynchburg, TN06.1997
High School Diploma -
Franklin County High School
Winchester, TN06.1987
Skills
- Tennessee Driver's License (F Endorsement)
- Emergency Response
- Fire Response
- Accident Reporting
- Patient-Focused Care
- Vehicle Maintenance
- Medical Terminology
- EMR / EHR
- HIPAA Compliance
- Records Management
- Filing Systems Expertise
- Data Entry
- Document Scanning
- Transporting Patients
- Patient Lifting
- Direct Patient Care
- Mobility Assistance
- Electronic Charting
- Documenting Behaviors
- Recording Vital Signs
- Dementia and Alzheimer's Knowledge
- Adaptable
- Feeding Assistance Expert
- Reliable Transportation
- Light Housekeeping
- Tube Feedings and Medications Familiarity
Timeline
Medical Transportation Driver/Non Emergency
J&K Services LLC
06.2023 - 10.2023
Medical Transportation Driver/Non Emergency
Med-Ride, Inc
04.2022 - 06.2023
Direct Support Professional
New Life Of Tennessee
12.2020 - 12.2021
Medical Records Reviewer (Auditor)
Change Healthcare/ Altegra Health/Outcomes Health
02.2010 - 03.2022
Route Services Representative/Courier (Laboratory)
Quest Diagnostics
02.2000 - 08.2004
Certified Nursing Assistant/Caregiver
Various Healthcare Facilities, Agencies, Hospices
06.1997 - 12.2021
Bachelor of Science - Healthcare Administration
University of Phoenix
Nursing Assistant (Certification) - Certified Nurse Assistant
Lynchburg Nursing Center
High School Diploma -
Franklin County High School