Dana Gilliam
Murfreesboro,TN
Summary
Detail-oriented Document Control Specialist with proven skills in managing and maintaining essential company documents. Expertise in formulating document management procedures, conducting audits, and ensuring compliance with industry regulations. Strong organizational abilities enhance team efficiency through the maintenance of accurate physical and digital records.
Overview
29
29
years of professional experience
Work History
Delivery Driver
DoorDash
San Francisco, California
02.2023 - Current
- Delivered food orders promptly to customers' locations.
- Coordinated multiple deliveries, ensuring timely and high-quality service for each order.
- Updated customers on order status and delivery, improving overall satisfaction.
- Addressed customer service complaints professionally, building trust and loyalty for the company.
- Used GPS and mapping tools to navigate delivery routes efficiently.
- Navigated routes with relevant map programs and GPS systems.
- Followed safety protocols during loading and unloading of deliveries.
Certified Nursing Assistant/Caregiver
Various Healthcare Facilities, Agencies, Hospices
06.1997 - Current
- Delivered personalized care by recording vital signs, and evaluating patient needs.
- Supported daily living activities for patients with limited mobility, enhancing overall comfort and well-being.
- Facilitated hygiene routines by assisting with bathing, shaving, and teeth brushing, promoting patient dignity and health.
- Monitored nutritional intake by assisting with feeding to meet dietary goals.
- Maintained safety by adjusting bed rails and equipment, enhancing patient security.
- Evaluated and addressed wounds, behavioral concerns, and medically relevant symptoms.
- Built positive relationships through therapeutic communication and active listening, improving patient engagement and trust.
- Participated in group activities to enhance mood, memory, and provide entertainment.
Medical Transportation Driver/Non Emergency
J&K Services LLC
06.2023 - 10.2023
- Facilitated safe customer transfers between home, van, and facility, ensuring comfort and security throughout the journey.
- Maintained professional image and attitude to positively represent transport company and help build reputation for excellent customer service.
- Operated GPS devices, radios, and cellular devices to enhance route optimization and maintain effective dispatch communication.
- Effectively communicated with dispatch to schedule transport progression and receive new orders.
- Prepared vehicles daily for inspections before travel, ensuring compliance with safety standards.
Medical Transportation Driver/Non Emergency
Med-Ride, Inc
04.2022 - 06.2023
- Facilitated safe transfers for customers between home, van, and facility, ensuring comfort and security during travel.
- Coordinated with dispatch to schedule transport progress and receive new orders, ensuring timely and efficient service.
- Successfully operated GPS devices, radios and cellular devices to optimize route and maintain dispatch communications.
- Upheld professional image and attitude, enhancing company reputation for excellent customer service.
- Achieved daily preparation for vehicle inspections prior to travel.
Medical Records Reviewer (Auditor)
Change Healthcare/ Altegra Health/Outcomes Health
02.2010 - 03.2022
- Maintained accuracy, completeness, and security for medical records and health information.
- Ensured confidentiality of medical records and sensitive information, complying with HIPAA regulations.
- Maintained patient records in compliance with security regulations.
- Verified accuracy of patient information in medical records.
- Processed medical records requests from outside clients according to facility, state, and federal law.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Scanned and uploaded medical records into electronic medical records system.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Created and organized filing system for medical records, enhancing compliance with HIPAA regulations.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Followed exact procedures for handling transfers and other releases of medical records.
- Facilitated preparation of medical records for release to other medical facilities, supporting continuity of patient care.
- Assisted in preparation of medical reports for external parties.
- Supported medical staff by providing organized and accurate medical records.
- Maintained patient confidence by keeping patient records information confidential.
- Maintained patient confidence by keeping patient records information confidential.
Direct Support Professional
New Life Of Tennessee
12.2020 - 12.2021
- Assisted disabled clients to support independence and well-being.
- Supported clients with daily living needs to enhance self-esteem and overall wellness.
- Provided compassionate and patient-focused care to cultivate well-being.
- Administered medication according to physician's instructions.
- Maintained clean, safe, and well-organized patient environment.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Facilitated client participation in recreational and leisure activities to foster social interactions and alleviate loneliness.
- Monitored client progress and documented health status changes to inform care team.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Route Services Representative/Courier (Laboratory)
Quest Diagnostics
02.2000 - 08.2004
- Obtained Laboratory Specimens from various healthcare facilities and prepared them for the company's main Lab.
- Achieved high customer satisfaction standards, consistently meeting or exceeding targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Greeted customers warmly and asked open-ended questions to accurately assess needs.
- Documented issues and corrective actions to ensure accurate record-keeping.
Education
Nursing Assistant (Certification) - Certified Nurse Assistant
Lynchburg Nursing Center
Lynchburg, TN06-1997
High School Diploma -
Franklin County High School
Winchester, TN06-1987
Some College (No Degree) - Healthcare Administration
University of Phoenix
Tempe, AZ/ Augusta, Georgia CampusSkills
- Tennessee F endorsement license
- Vehicle maintenance
- Patient transport
- Direct patient care
- Mobility assistance
- Emergency equipment
- Medical terminology
- EMR/EHR proficiency
- HIPAA compliance
- Data entry
- Document scanning
- Electronic charting
- Records management
- Vital signs recording
- Adaptability
- Light housekeeping
- Behavior documentation
- Dementia care
- Tube feeding knowledge
- Filing management
- Indexing
- Database upkeep
- Metadata
Timeline
Medical Transportation Driver/Non Emergency
J&K Services LLC
06.2023 - 10.2023
Delivery Driver
DoorDash
02.2023 - Current
Medical Transportation Driver/Non Emergency
Med-Ride, Inc
04.2022 - 06.2023
Direct Support Professional
New Life Of Tennessee
12.2020 - 12.2021
Medical Records Reviewer (Auditor)
Change Healthcare/ Altegra Health/Outcomes Health
02.2010 - 03.2022
Route Services Representative/Courier (Laboratory)
Quest Diagnostics
02.2000 - 08.2004
Certified Nursing Assistant/Caregiver
Various Healthcare Facilities, Agencies, Hospices
06.1997 - Current
Nursing Assistant (Certification) - Certified Nurse Assistant
Lynchburg Nursing Center
High School Diploma -
Franklin County High School
Some College (No Degree) - Healthcare Administration
University of Phoenix