Dana Ginther
Massillon,OH
Summary
Dynamic Office Manager with a proven track record at Cardiovascular Consultants Aultman Hospital, excelling in customer service and office administration. Enhanced patient scheduling efficiency, implemented EHR systems, and developed training programs, fostering a knowledgeable team. Recognized for improving patient satisfaction through effective communication and operational improvements.
Overview
24
24
years of professional experience
Work History
Office Manager
Cardiovascular Consultants Aultman Hospital
Canton, OH
12.2001 - Current
- Managed office operations to ensure efficient patient scheduling and workflow. 20 providers, 18 locations, 10 APPs.
- Coordinated communication between medical staff and patients to enhance service delivery.
- Implemented electronic health record systems to improve data accuracy and accessibility.
- Trained and mentored 100 staff members on best practices and organizational policies.
- Developed standard operating procedures to streamline administrative tasks and reduce errors.
- Oversaw supply inventory management, ensuring availability of essential office materials.
- Analyzed patient feedback to identify areas for service improvement and operational efficiency.
- Facilitated team meetings to discuss performance metrics and strategic initiatives for growth.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Streamlined patient scheduling processes, improving appointment efficiency and reducing wait times.
- Implemented electronic health record (EHR) systems, enhancing data accuracy and accessibility for staff.
- Managed billing and coding procedures, ensuring compliance with healthcare regulations and timely revenue cycles.
- Developed training programs for new employees, fostering a knowledgeable and efficient support team.
- Oversaw daily operations of medical office, optimizing workflows to improve overall patient experience.
- Coordinated communication between medical staff and patients, facilitating smooth information exchange and service delivery.
- Evaluated office policies to identify areas for improvement, driving operational effectiveness across departments.
- Led initiatives to enhance patient satisfaction scores through targeted feedback collection and process adjustments.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Addressed and remedied all patient or team member issues.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
Education
High School Diploma -
Jackson High School
Massillon, OHPublic Relations
Kent State University
Kent, OHCPC
Brown Mackie College
08-2011
Certified Professional Medical Auditor, CPMA
American Academy of Professional Coders
06-2015
Skills
- Customer service
- Office management
- Manage staff engagement
- Manage Timekeeping
- Monitor productivity in projects
- Maintain knowledge of FMLA and ADA
- Assess training needs
- Coordinates special events
- Data entry
- Customer relations
- Organizational skills
Timeline
Office Manager
Cardiovascular Consultants Aultman Hospital
12.2001 - Current
High School Diploma -
Jackson High School
Public Relations
Kent State University
CPC
Brown Mackie College
Certified Professional Medical Auditor, CPMA
American Academy of Professional Coders