Dana Glover
Cary,NC
Summary
A Certified Medical Assistant with over 20 years, clinical and administrative skills-duties who demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Contracted-Teksystems-Mercalis
11.2024 - 01.2025
- Delivered excellent patient experiences and direct care.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Resolved customer complaints using established follow-up procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Engaged with patients to provide critical information.
Medical Billing Supervisor
Contracted- Neuropsychology Consultants
06.2023 - 06.2024
- Followed up on legal claims.
- Reviewed services rendered and completed to reconcile codes.
- Verified proper ICD-9 coding on claims.
- Participated in workshops and other training opportunities to remain current on billing procedures, regulations and industry updates.
- Submitted electronic and paper claims to insurance companies, Medicare and Medicaid to collect medical payments.
- Oversaw billing for Medicaid PCA, waiver and skilled claims, commercial insurance and private pay clients.
- Maintained current accounts through aged revenue reporting.
- Complied with HIPAA privacy and security regulations to protect patients' medical records and information.
- Liaised between patients, insurance companies, and billing office.
- Posted payments and collections on regular basis.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Verified insurance of patients to determine eligibility.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
Medical Assistant
Cypress Spinal Intervention-Neurology
04.2021 - 09.2022
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Implemented care and efficiency improvements to support and enhance office operations.
- Followed appropriate procedures to minimize patient's exposure to radiation.
Certified Medical Assistant
Duke Medical Center
05.2016 - 06.2020
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Taught patients about medications, procedures, and care plan instructions.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Prepared lab specimens for diagnostic evaluation.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Oriented and trained new staff on proper procedures and policies.
Certified Medical Assistant
Maxim Healthcare-Pfizer
01.2015 - 06.2016
- Taught patients about medications, procedures, and care plan instructions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Called and faxed pharmacies to submit prescriptions and refills.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
Certified Medical Assistant
Mitchell Hardison, MD-Private Practice(PRN)
01.2010 - 09.2015
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Taught patients about medications, procedures, and care plan instructions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Prepared and administered medications to alleviate patient symptoms.
- Called and faxed pharmacies to submit prescriptions and refills.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Completed EKGs and other tests based on patient presentation in office.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Measured patient pulse oximetry.
Certified Medical Assistant-Medical Administration
Capital Cardiovascular Surgery
09.2011 - 10.2014
- Called and faxed pharmacies to submit prescriptions and refills.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Taught patients about medications, procedures, and care plan instructions.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Oriented and trained new staff on proper procedures and policies.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Certified Medical Assistant
The NC Family Doctor (PRN)
03.2001 - 02.2007
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Taught patients about medications, procedures, and care plan instructions.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Prepared and administered medications to alleviate patient symptoms.
- Called and faxed pharmacies to submit prescriptions and refills.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Completed EKGs and other tests based on patient presentation in office.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
Certified Medical Assistant
NC State University-Student Health/Gynecology Unit
10.2000 - 04.2005
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Taught patients about medications, procedures, and care plan instructions.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Education
Associate of Science -
Durham Technical Community College
Durham, NC2004
Certifications - Health Care Administration
University of Mount Olive
Mount Olive, NC2010
Diploma - Practical Nursing
Durham Technical Community College
Durham, NC01-2000
Diploma - Medical Assisting-Phlebotomy
IntraMed Institute
Raleigh, NC01-1998
Skills
- Healthcare operations
- Proficient in EPIC-EMR programs
- Clinical practice operations
- Multitasking
- Patient care
- Nursing background
- Organizational standards
- Administrative supervision
- HIPAA compliance
- Patient satisfaction
- Articulate communication
- Cross-functional teamwork
Certification
- Registered Medical Assistant (RMA) - American Medical Technologists (AMT).
- Certified Phlebotomist Technologist (CPT) - American Society for Clinical Pathology (ASCP).
- American Heart Association Basic Life Support (BLS) – American Heart Association.
- Certified Professional Coder (CPC) - American Academy of Professional Coders (AAPC).
Timeline
Patient Care Coordinator
Contracted-Teksystems-Mercalis
11.2024 - 01.2025
Medical Billing Supervisor
Contracted- Neuropsychology Consultants
06.2023 - 06.2024
Medical Assistant
Cypress Spinal Intervention-Neurology
04.2021 - 09.2022
Certified Medical Assistant
Duke Medical Center
05.2016 - 06.2020
Certified Medical Assistant
Maxim Healthcare-Pfizer
01.2015 - 06.2016
Certified Medical Assistant-Medical Administration
Capital Cardiovascular Surgery
09.2011 - 10.2014
Certified Medical Assistant
Mitchell Hardison, MD-Private Practice(PRN)
01.2010 - 09.2015
Certified Medical Assistant
The NC Family Doctor (PRN)
03.2001 - 02.2007
Certified Medical Assistant
NC State University-Student Health/Gynecology Unit
10.2000 - 04.2005
- Registered Medical Assistant (RMA) - American Medical Technologists (AMT).
- Certified Phlebotomist Technologist (CPT) - American Society for Clinical Pathology (ASCP).
- American Heart Association Basic Life Support (BLS) – American Heart Association.
- Certified Professional Coder (CPC) - American Academy of Professional Coders (AAPC).
Associate of Science -
Durham Technical Community College
Certifications - Health Care Administration
University of Mount Olive
Diploma - Practical Nursing
Durham Technical Community College
Diploma - Medical Assisting-Phlebotomy
IntraMed Institute
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