DANA GOAR
CLINTON,IL
Summary
Highly-organized professional seeking a position that will utilize my strong attention to detail, accuracy and thoroughness to successfully contribute to the overall efficiency and positive experience within organization.
Overview
23
23
years of professional experience
Work History
Total Loss Claims Specialist
State Farm Mutual Automobile Insurance Company
03.2023 - Current
- Log and evaluate incoming documents and email correspondence into the appropriate claim file and then take action accordingly.
- Gather, examine and organize information from multiple databases so that it is accurate and readily accessible for preparing settlement packages.
- Evaluate and review data and information to make a determination on whether a vehicle should be repaired or must be deemed a total loss.
- Draft total loss settlement packages making sure all information is completed accurately and thoroughly with utmost professionalism, and within specific state guidelines for proper and timely processing.
- Research and utilize problem-solving skills to resolve complex customer telephone inquires regarding titling issues, missing or delayed paperwork, or inaccurately completed paperwork.
- Assist in the review and closeout of completed claims.
Client Service Associate
Harrold Financial Consulting
08.2019 - Current
- Maintain and manage a CRM database while pinpointing any discrepancies within the information and updating client data as needed so that all data is complete and current.
- Maintain and manage an electronic storage system so that all client files and documents are properly organized, stored and readily accessible to staff.
- Prepare, review and process client paperwork regarding all aspects of the account while ensuring accuracy, completeness and timely processing of the documents.
- Manage multiple projects simultaneously within tight deadlines while maintaining high-quality standards.
- Perform various clerical duties as needed, such as providing administrative support, scheduling electronic appointment reminders, composing correspondence, preparing necessary documentation for reviews, establishing efficient office workflows for various processes and procedures.
Special Needs Paraprofessional
Clinton Unit School District #15
08.2016 - 03.2019
- Provided one-on-one support to students with special needs, helping them stay focused on skill-development.
- Assisted in maintaining a neat and properly organized classroom for the safety of the students and so that material was readily accessible to all classroom staff.
- Collaborated closely with classroom teachers to ensure that the educational needs of each student were met.
- Maintained a positive learning environment by providing emotional and social support to children with disabilities.
- Performed various data entry tasks into the student information management system for accurate reporting and billing to government agencies.
Client Service Associate
Harrold Financial Consulting
01.2014 - 08.2016
- Performed various day-to-day administrative duties, such as composing correspondence, distributing incoming mail, fielding general telephone customer inquiries, and scheduling meetings while maintaining strict confidentiality of all customer data.
- Developed and implemented a robust electronic storage system used to completely migrate all paper files and documentation into a highly-organized, secure database that is imperative to the daily operation of the office and still utilized to this day.
- Reviewed and properly disposed of a backlog of closed accounts and files according to a strict retention schedule.
- Prepared and processed payroll for various local organizations, utilizing Quickbooks and Microsoft Office applications to draft weekly, monthly, quarterly and yearly payroll reports.
Proof Operator/Banking Specialist
Bank Of Illinois
05.2000 - 04.2010
- Opened new accounts and made changes to existing accounts.
- Investigated and resolved account issues by offering applicable options to customers.
- Collected cash and checks for deposit or processed withdrawals by examining checks for endorsements, verifying amounts, inputting into computer systems and printing receipts.
- Maintained friendly and professional customer interactions.
- Securely disposed of outdated records and documents in adherence to a strict retention schedule.
Education
Bachelor of Science - Psychology
Illinois State University
Normal05.2005
Skills
- Able to learn quickly and understand new concepts, procedures, systems and platforms
- Strong written and verbal communicator
- Able to meet strict deadlines while working independently
- Detail-oriented with a high ability to organize ideas into step-by-step procedures
- Able to contribute positively within a team environment
- Able to resourcefully identify and implement solutions to complex problems
Timeline
Total Loss Claims Specialist
State Farm Mutual Automobile Insurance Company
03.2023 - Current
Client Service Associate
Harrold Financial Consulting
08.2019 - Current
Special Needs Paraprofessional
Clinton Unit School District #15
08.2016 - 03.2019
Client Service Associate
Harrold Financial Consulting
01.2014 - 08.2016
Proof Operator/Banking Specialist
Bank Of Illinois
05.2000 - 04.2010
Bachelor of Science - Psychology
Illinois State University