Dana Goldberg

• Responsible for the overall management of the local office at the Fontainebleau Miami Beach Hotel. 
• Manages the sales, technical and event execution, personnel and providing the utmost in client satisfaction.
• Insured on-site groups internet and networking needs are being met and are functional.
• Cultivates and maintains a strong and rewarding business relationship with hotel partners
• Maintained and monitored the Core/Edge gear,  the wireless network and other network infrastructure.

• Delivered on-site Network and Technical support for Shownets, LLC and the Ontario Convention Center.
• Ensured network, system and data availability and integrity.
• Proposed technical feasibility solutions for new functional designs and suggested options for performance improvement of technical objects. 

• Liaison for on-site Network, Wireless, Phone & technical support for the Long Beach Convention Center.
• Coached and mentored 5 staff members, including conducting performance reviews.
• Translated technical specifications into detailed product requirements.
• Trained, coached and mentored staff to ensure smooth operation.
• Monitored network performance and provided network performance statistical reports

Event Coordinator - Customer Service Representative - April 2004- June 2006

• Met all customer call guidelines including service levels, handle time and productivity.
• Updated customer orders from start to finish in an accurate and timely manner.