Organized and dependable employee eager to apply time management and customer service skills in various environments such as Data Entry and Administration. Seeking entry-level opportunities to expand my skills while helping to facilitate company growth.
Overview
11
11
years of professional experience
Work History
Plan Transfers Coordinator
Slavic401k
Boca Raton, FL
12.2021 - 09.2023
Documented customer correspondence in CRM to track requests, problems and solutions
Tracked 401K eligibility and managed enrollment and administration of company retirement and financial benefits plans.
Analyzed and evaluated existing compensation and benefits programs and recommended improvements.
Assisted with employee and manager benefits inquiries and routinely handled complex questions and resolutions.
Responded to 403b inquiries from employees relating to enrollments, plan changes and contribution amounts.
Records & Information Management Specialist
Lewis Brisbois Bisgaard & Smith LLP
Fort Lauderdale, FL
03.2020 - 12.2021
Evaluated attorney reports and documents for discrepancies and inaccurate information
Contacted document requestors and obtained additional information required to process document requests.'
Provided assistance with inbound and outbound document processes, document sorting, logging and work order creation.
Reviewed document management protocols and user activities against internal records policies and document management standards.
Engaged in daily communications with internal partners and identified document-related issues that required interdepartmental cooperation.
Data Entry Clerk
U.S. Legal Support
Boca Raton, FL
07.2017 - 03.2019
Proofread and edit documents to correct errors in CRM platform
Organized, sorted, and checked input data against original documents.
Resolved discrepancies in data entry activities for accurate, complete jobs.
Used computer software to store and retrieve data.
Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
Completed data entry tasks with accuracy and efficiency.
Court Specialist II
Broward Clerk Of Courts
Plantation, FL
01.2013 - 11.2017
Examined documents, materials or products and monitored work processes to assess completeness, accuracy and conformance to standard and specifications
Answered face to face and telephone requests for information about warrants, citations, and other court documents or procedures
Reviewed court documents to process subpoenas, motions and pleadings.
Instruct defendants or parties about timing of court appearances
Acted as a court cashier to process billing and payments for fines, bonds, bail and other court fees.
<ul><li>Advised 20+ leaders on complex employee relations issues like performance management and workplace investigations, ensuring full compliance with Panamanian labor law and minimizing legal risks.</li><li>Keeping an Open-Door policy for the employees. Investigations regarding employee issues and complaints. Collaboration with the Security and Employee Relations departments in investigations.</li><li>Review and approval of disciplinary actions. Completed more than 500 terminations according to Panamanian labor law.</li><li>Requesting, reviewing and approving of HRIS updates, transfers, benefits payments, intercompany and schedules changes.</li><li>Led the foreigner workers contract terminations according to the established Labor Law and company policies.</li><li>Participated in the Health and Safety Committee and inspections of the Social Insurance Institution, obtaining a passing score on every inspection. Developed the accidents events guidelines and form.</li><li>Participated in projects and tasks together with other areas such as HRIS and HR Corporate, for instance, the creation of the employee knowledge database to feed the chatbot for employees questions/answers.</li><li>Reporting and KPIs examination, including attrition and exit interviews results.</li><li>Review of policies, guidelines and procedures. Creation and updates of processes and control spreadsheets such as job abandonment process and form and the Oracle Manager Self Service control.</li><li>Implemented the onboarding program for new hires.</li><li>Developed HR Topics training plan for Operations staff.</li><li>Provided on the job training to the local HR members, developing skills and empowering the team.</li><li>Managed the HR providers purchase orders and payment requests.</li><li>Maintained close collaboration with the payroll department on claims and other employees inquiries, as well as support with compliance documents.</li></ul> at ALORICA<ul><li>Advised 20+ leaders on complex employee relations issues like performance management and workplace investigations, ensuring full compliance with Panamanian labor law and minimizing legal risks.</li><li>Keeping an Open-Door policy for the employees. Investigations regarding employee issues and complaints. Collaboration with the Security and Employee Relations departments in investigations.</li><li>Review and approval of disciplinary actions. Completed more than 500 terminations according to Panamanian labor law.</li><li>Requesting, reviewing and approving of HRIS updates, transfers, benefits payments, intercompany and schedules changes.</li><li>Led the foreigner workers contract terminations according to the established Labor Law and company policies.</li><li>Participated in the Health and Safety Committee and inspections of the Social Insurance Institution, obtaining a passing score on every inspection. Developed the accidents events guidelines and form.</li><li>Participated in projects and tasks together with other areas such as HRIS and HR Corporate, for instance, the creation of the employee knowledge database to feed the chatbot for employees questions/answers.</li><li>Reporting and KPIs examination, including attrition and exit interviews results.</li><li>Review of policies, guidelines and procedures. Creation and updates of processes and control spreadsheets such as job abandonment process and form and the Oracle Manager Self Service control.</li><li>Implemented the onboarding program for new hires.</li><li>Developed HR Topics training plan for Operations staff.</li><li>Provided on the job training to the local HR members, developing skills and empowering the team.</li><li>Managed the HR providers purchase orders and payment requests.</li><li>Maintained close collaboration with the payroll department on claims and other employees inquiries, as well as support with compliance documents.</li></ul> at ALORICA