Dana Gonzalez
Tamarac,FL
Summary
Organized and dependable employee eager to apply time management and customer service skills in various environments such as Data Entry and Administration. Seeking entry-level opportunities to expand my skills while helping to facilitate company growth.
Overview
11
11
years of professional experience
Work History
Plan Transfers Coordinator
Slavic401k
12.2021 - 09.2023
- Documented customer correspondence in CRM to track requests, problems and solutions
- Tracked 401K eligibility and managed enrollment and administration of company retirement and financial benefits plans.
- Analyzed and evaluated existing compensation and benefits programs and recommended improvements.
- Assisted with employee and manager benefits inquiries and routinely handled complex questions and resolutions.
- Responded to 403b inquiries from employees relating to enrollments, plan changes and contribution amounts.
Records & Information Management Specialist
Lewis Brisbois Bisgaard & Smith LLP
03.2020 - 12.2021
- Evaluated attorney reports and documents for discrepancies and inaccurate information
- Contacted document requestors and obtained additional information required to process document requests.'
- Provided assistance with inbound and outbound document processes, document sorting, logging and work order creation.
- Reviewed document management protocols and user activities against internal records policies and document management standards.
- Engaged in daily communications with internal partners and identified document-related issues that required interdepartmental cooperation.
Data Entry Clerk
U.S. Legal Support
07.2017 - 03.2019
- Proofread and edit documents to correct errors in CRM platform
- Organized, sorted, and checked input data against original documents.
- Resolved discrepancies in data entry activities for accurate, complete jobs.
- Used computer software to store and retrieve data.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Completed data entry tasks with accuracy and efficiency.
Court Specialist II
Broward Clerk Of Courts
01.2013 - 11.2017
- Examined documents, materials or products and monitored work processes to assess completeness, accuracy and conformance to standard and specifications
- Answered face to face and telephone requests for information about warrants, citations, and other court documents or procedures
- Reviewed court documents to process subpoenas, motions and pleadings.
- Instruct defendants or parties about timing of court appearances
- Acted as a court cashier to process billing and payments for fines, bonds, bail and other court fees.
Education
Diploma -
J.P. Taravella High School
Coral Springs, FL06.2009
Skills
- Microsoft word
- Document Management
- Information Collection
- Data Entry
- Recordkeeping
- CRM Software
- Correspondence and Reports
- MS Office
- Customer Service
- Paperwork Processing
- Clerical Support
- Office Administration
Timeline
Plan Transfers Coordinator
Slavic401k
12.2021 - 09.2023
Records & Information Management Specialist
Lewis Brisbois Bisgaard & Smith LLP
03.2020 - 12.2021
Data Entry Clerk
U.S. Legal Support
07.2017 - 03.2019
Court Specialist II
Broward Clerk Of Courts
01.2013 - 11.2017
Diploma -
J.P. Taravella High School
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