Dana Goossens
Saratoga Springs,NY
Summary
Adept at fostering positive customer experiences and streamlining operations, I honed my skills in customer service and multitasking at Carpe Diem Janitorial. My proactive approach led to a significant improvement in team efficiency and safety, demonstrating my ability to solve complex problems and collaborate effectively with colleagues for optimal results.
Overview
1
1
Certificate
Work History
Team Member
Carpe Diem Janitorial
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
Kennel Assistant
Best Of The Best
- Stocked kennel and cleaning supplies to maintain proper inventory for daily performance.
- Assisted with grooming services such as bathing, brushing, nail trimming, and ear cleaning for improved pet hygiene and health.
- Managed challenging situations with distressed or aggressive animals using patience and appropriate restraint methods.
- Maintained detailed records of each animal''s care, including feeding schedules, exercise routines, and any special requirements.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Maintained kennel cleanliness and hygiene, reducing the spread of disease and providing a comfortable environment for animals.
- Ensured safety of all animals through proper handling techniques and adherence to established protocols.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Monitored animal behavior for signs of illness or distress, promptly reporting any concerns to management or veterinary staff.
- Recorded information such as feeding schedules, appearance, behavior of boarded or hospitalized patients to monitor stay.
- Completed daily cleaning of kennels, cages and public areas using disease control protocol to provide sterile environment.
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
- Improved animal welfare with regular exercise routines and socialization activities.
- Collaborated with other staff members to create a positive work environment focused on delivering high-quality care to all animals in the facility.
- Kept animals clean and free of contaminants to promote optimal health.
Waitress
Compton Restaurant
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Proved successful working within tight deadlines and a fast-paced environment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Dishwasher
Mama Bears Diner
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
Education
Microsoft Programs
Certiport Computer Skills
Albany, NY06.2015
High School Diploma - Early Childhood Education
Ballston Spa High School
Ballston Spa, NY09.2009
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Attention to detail
- Following instructions
- Cash handling
- Cleaning
- Workplace safety
- Money handling
- Computer skills
- Organizing work stations
- Goal setting and achievement
- Complex Problem-solving
- Training and mentoring
- Order preparation
- Sales expertise
- Area and facility cleaning
- Task prioritization
- Quality inspections
- Data entry
- Quality assurance
- Shipping and receiving
- Safety
- Sales support
- Multitasking
- Active listening
- Time management
- Decision-making
- Data analysis
- Teamwork
Certification
Computer Skills
Timeline
Team Member
Carpe Diem Janitorial
Kennel Assistant
Best Of The Best
Waitress
Compton Restaurant
Dishwasher
Mama Bears Diner
Microsoft Programs
Certiport Computer Skills
High School Diploma - Early Childhood Education
Ballston Spa High School
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