DANA GROSS
Loveland,CO
Summary
Dedicated individual with over a decade of experience in small business management, showcasing strong organizational and multi-tasking skills. Expertise in customer service and adept at handling multiple phone lines and scheduling appointments efficiently. Recognized for professionalism, discretion, and the ability to quickly learn and apply new skills. Committed to maintaining high standards of integrity and detail orientation in all endeavors.
Overview
2026
2026
years of professional experience
Work History
Business Owner/Operator
Priority Reflections Cleaning Company
2013 - 2016
- Established strong customer clientele through exceptional service and effective advertising.
- Generated new clients via word-of-mouth referrals and promotional efforts.
- Managed appointment scheduling and responded to phone inquiries efficiently.
- Maintained accurate client records and inventory of supplies for operational needs.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Developed efficient cleaning schedules to optimize workflow and minimize downtime.
- Implemented quality control checks to maintain consistent service excellence across all assignments.
- Collaborated with clients to customize cleaning plans based on unique needs and preferences.
- Resolved client concerns promptly, fostering long-term relationships through effective communication.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
- Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.
Certified Residential-Commercial Appraiser / Front Desk Receptionist
Front Range Real Estate Consultants
2001 - 2006
- Oversaw office operations while delivering exceptional customer service.
- Scheduled appointments, invoiced clients, and managed phone inquiries.
- Conducted detailed property inspections to evaluate value, quality, and age.
- Identified discrepancies between property descriptions and actual conditions.
- Resolved customer concerns and inquiries through effective problem-solving techniques.
- Produced written appraisals for clients and government agencies.
- Performed residential and commercial property appraisals.
- Utilized advanced valuation software to enhance accuracy and efficiency in appraisals.
- Mentored junior appraisers on best practices for property analysis and report writing.
- Prepared detailed appraisal reports in compliance with industry standards and regulations.
- Contributed to team success by mentoring junior appraisers and sharing best practices in commercial property valuations.
- Ensured compliance with USPAP guidelines and other relevant regulations throughout the appraisal process.
- Performed highest-and-best-use analyses to provide clients with valuable insights into potential future uses for properties under consideration or current ownership.
- Increased efficiency in appraisal assignments by prioritizing tasks based on deadlines and client needs.
Assistant Manager
Windjammer Roadhouse Bar & Grill
2011 - 2014
- Oversaw restaurant operations in absence of Restaurant Manager, ensuring continuity of service.
- Developed and implemented new policies, providing comprehensive training for staff members.
- Directed shift leaders and team members to align efforts with restaurant goals.
- Consistently analyzed operations and staff performance for potential enhancements.
- Addressed customer inquiries and resolved issues while serving food and bartending.
- Fostered restaurant culture and values through strong leadership and integrity.
- Maintained high service standards during management gaps, ensuring patron satisfaction.
- Resolved customer inquiries and complaints effectively, enhancing overall guest satisfaction.
Owner of Operations
Reflections Hair Studio
2009 - 2022
- Expanded clientele base beyond 250 through strategic referrals and targeted marketing strategies.
- Cultivated strong customer relationships through exceptional service and dedicated support.
- Efficiently managed appointment scheduling with timely responses to phone calls.
- Implemented comprehensive client record maintenance alongside effective inventory oversight.
- Delivered personalized haircut and coloring services catering to all ages and genders.
Business Owner/Operator
Happy House & Garden, LLC
06.2025 - Current
- Developed operational strategies to enhance efficiency and streamline business processes.
- Managed daily operations, ensuring adherence to quality standards and timelines.
- Improved customer satisfaction rates by prioritizing client needs and addressing concerns promptly.
- Established a loyal customer base through targeted marketing campaigns, referral programs, and personalized customer experiences.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Ensured timely completion of seasonal gardening tasks such as planting, weeding, and pest control measures.
- Implemented sustainable gardening practices, reducing environmental impact and improving overall garden health.
- Provided exceptional customer service to clients while addressing their gardening needs and concerns.
- Completed gardening and lawn maintenance tasks.
- Increased client satisfaction by providing personalized gardening solutions tailored to their needs.
- Developed efficient cleaning schedules to optimize workflow and minimize downtime.
- Implemented quality control checks to maintain consistent service excellence across all assignments.
- Collaborated with clients to customize cleaning plans based on unique needs and preferences.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Dusted picture frames and wall hangings with cloth.
- Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
Education
College Degree - undefined
Cheeks
Fort Collins, CO01.2009
High School Diploma - undefined
Loveland High School
Loveland, CO01.1999
Skills
- Quick learner and problem solver
- Attention to detail
- Communication and interpersonal skills
- Workload prioritization
- Microsoft Office Suite proficiency
- Time management
Timeline
Business Owner/Operator
Happy House & Garden, LLC
06.2025 - Current
College Degree - undefined
Cheeks
High School Diploma - undefined
Loveland High School
Business Owner/Operator
Priority Reflections Cleaning Company
2013 - 2016
Certified Residential-Commercial Appraiser / Front Desk Receptionist
Front Range Real Estate Consultants
2001 - 2006
Assistant Manager
Windjammer Roadhouse Bar & Grill
2011 - 2014
Owner of Operations
Reflections Hair Studio
2009 - 2022
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